News Releases

The rapid acceleration of AI innovation has sparked a surge in advancement in other emerging technologies CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 25, 2024-- According to Forrester’s (Nasdaq: FORR) The Top 10 Emerging Technologies In 2024 report, generative AI (genAI) for visual content, genAI for...

Nearly 60% of brands in the region see a decline in CX quality over the past year NASHVILLE, Tenn. & CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 18, 2024-- Forrester’s (Nasdaq: FORR) Canada Customer Experience Index (CX Index™) rankings reveal that the average CX quality among Canadian brands has...

Only 3% of companies are currently customer-obsessed and put their customers’ needs front and center NASHVILLE, Tenn. , & CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 17, 2024-- According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings , CX quality among brands in the US...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 3, 2024-- Forrester (Nasdaq: FORR) today announced the appointment of BlueConic CEO Cory Munchbach to its board, effective June 1, 2024 . At BlueConic , a leading customer data platform, Cory works with Fortune 500 companies to help them navigate the ongoing...

Retailers’ investments in genAI, the rise of online marketplaces, and higher digital literacy will continue to drive global online retail sales growth CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 30, 2024-- Forrester (Nasdaq: FORR) forecasts that total global online retail sales will grow from $4.4...

Nedbank Retail and Business Banking to be recognised at CX Summit EMEA LONDON --(BUSINESS WIRE)--May 15, 2024-- Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe , Middle East , and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award....

Prudential, as well as leaders from Albertsons Companies and T-Mobile, to be recognized at CX Summit North America CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 14, 2024-- Forrester (Nasdaq: FORR) today announced that Prudential , as well as leaders from Albertsons Companies and T-Mobile , are the North...

Unveiled at B2B Summit North America , the Forrester Opportunity Lifecycle framework   breaks through silos to align marketing programs to revenue opportunity AUSTIN, Texas & CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 6, 2024-- New research unveiled at Forrester’s (Nasdaq: FORR) B2B Summit North...

Award recognizes excellence in security, privacy, and risk strategy, which is integral to building a trusted and resilient business CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 1, 2024-- Forrester (Nasdaq: FORR) today opened calls for nominations for its Security & Risk Enterprise Leadership Award ,...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Apr. 30, 2024-- Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the first quarter ended March 31, 2024 , with contract value (CV) at $323.1 million , down 4% compared with the prior year....