News Releases

Forrester’s 2024 Canada Customer Experience Index: Canadian Brands’ CX Quality Hits Its Lowest Point

June 18, 2024
Nearly 60% of brands in the region see a decline in CX quality over the past year NASHVILLE, Tenn. & CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 18, 2024-- Forrester’s (Nasdaq: FORR) Canada Customer Experience Index (CX Index™) rankings reveal that the average CX quality among Canadian brands has...
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Forrester’s 2024 US Customer Experience Index: Brands’ CX Quality Is At An All-Time Low

June 17, 2024
Only 3% of companies are currently customer-obsessed and put their customers’ needs front and center NASHVILLE, Tenn. , & CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 17, 2024-- According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings , CX quality among brands in the US...
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Forrester Appoints Technology Marketing Expert Cory Munchbach To Its Board

June 3, 2024
CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 3, 2024-- Forrester (Nasdaq: FORR) today announced the appointment of BlueConic CEO Cory Munchbach to its board, effective June 1, 2024 . At BlueConic , a leading customer data platform, Cory works with Fortune 500 companies to help them navigate the ongoing...
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Forrester: Global Online Retail Sales To Grow 8.9% Annually, Reaching $6.8 Trillion In 2028

May 30, 2024
Retailers’ investments in genAI, the rise of online marketplaces, and higher digital literacy will continue to drive global online retail sales growth CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 30, 2024-- Forrester (Nasdaq: FORR) forecasts that total global online retail sales will grow from $4.4...
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Forrester Announces The EMEA Recipient Of Its 2024 Customer-Obsessed Enterprise Award

May 15, 2024
Nedbank Retail and Business Banking to be recognised at CX Summit EMEA LONDON --(BUSINESS WIRE)--May 15, 2024-- Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe , Middle East , and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award....
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Forrester Announces North American Recipients of Its 2024 Customer Obsession Awards

May 14, 2024
Prudential, as well as leaders from Albertsons Companies and T-Mobile, to be recognized at CX Summit North America CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 14, 2024-- Forrester (Nasdaq: FORR) today announced that Prudential , as well as leaders from Albertsons Companies and T-Mobile , are the North...
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Forrester: To Achieve Sustainable Growth, B2B Firms Must Center Their Revenue Process On Customer Value

May 6, 2024
Unveiled at B2B Summit North America , the Forrester Opportunity Lifecycle framework   breaks through silos to align marketing programs to revenue opportunity AUSTIN, Texas & CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 6, 2024-- New research unveiled at Forrester’s (Nasdaq: FORR) B2B Summit North...
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Forrester Opens Nominations For Its 2024 Security & Risk Enterprise Leadership Award

May 1, 2024
Award recognizes excellence in security, privacy, and risk strategy, which is integral to building a trusted and resilient business CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 1, 2024-- Forrester (Nasdaq: FORR) today opened calls for nominations for its Security & Risk Enterprise Leadership Award ,...
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Forrester Research Reports 2024 First-Quarter Financial Results

April 30, 2024
CAMBRIDGE, Mass. --(BUSINESS WIRE)--Apr. 30, 2024-- Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the first quarter ended March 31, 2024 , with contract value (CV) at $323.1 million , down 4% compared with the prior year....
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Forrester Announces Full Conference Agenda For CX Summit EMEA 2024

April 30, 2024
The event will share actionable insights to help CX, digital, and B2C marketing leaders seize the generative AI opportunity to create meaningful customer experiences LONDON --(BUSINESS WIRE)--Apr. 30, 2024-- Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX Summit EMEA...
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