News Releases

Forrester Research To Broadcast Its 2024 Second-Quarter Earnings Conference Call

July 16, 2024
CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jul. 16, 2024-- Forrester Research , Inc. (Nasdaq: FORR) will broadcast its second-quarter earnings conference call at 4:30 p.m. ET on July 30, 2024 . The call will be available at Forrester.com . Investors who wish to hear the call should log on at least 15...
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Forrester’s Top 10 Emerging Technologies For 2024: GenAI, TuringBots, And IoT Security Poised To Deliver The Fastest ROI

June 25, 2024
The rapid acceleration of AI innovation has sparked a surge in advancement in other emerging technologies CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 25, 2024-- According to Forrester’s (Nasdaq: FORR) The Top 10 Emerging Technologies In 2024 report, generative AI (genAI) for visual content, genAI for...
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Forrester’s 2024 Canada Customer Experience Index: Canadian Brands’ CX Quality Hits Its Lowest Point

June 18, 2024
Nearly 60% of brands in the region see a decline in CX quality over the past year NASHVILLE, Tenn. & CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 18, 2024-- Forrester’s (Nasdaq: FORR) Canada Customer Experience Index (CX Index™) rankings reveal that the average CX quality among Canadian brands has...
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Forrester’s 2024 US Customer Experience Index: Brands’ CX Quality Is At An All-Time Low

June 17, 2024
Only 3% of companies are currently customer-obsessed and put their customers’ needs front and center NASHVILLE, Tenn. , & CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 17, 2024-- According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings , CX quality among brands in the US...
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Forrester Appoints Technology Marketing Expert Cory Munchbach To Its Board

June 3, 2024
CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jun. 3, 2024-- Forrester (Nasdaq: FORR) today announced the appointment of BlueConic CEO Cory Munchbach to its board, effective June 1, 2024 . At BlueConic , a leading customer data platform, Cory works with Fortune 500 companies to help them navigate the ongoing...
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Forrester: Global Online Retail Sales To Grow 8.9% Annually, Reaching $6.8 Trillion In 2028

May 30, 2024
Retailers’ investments in genAI, the rise of online marketplaces, and higher digital literacy will continue to drive global online retail sales growth CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 30, 2024-- Forrester (Nasdaq: FORR) forecasts that total global online retail sales will grow from $4.4...
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Forrester Announces The EMEA Recipient Of Its 2024 Customer-Obsessed Enterprise Award

May 15, 2024
Nedbank Retail and Business Banking to be recognised at CX Summit EMEA LONDON --(BUSINESS WIRE)--May 15, 2024-- Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe , Middle East , and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award....
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Forrester Announces North American Recipients of Its 2024 Customer Obsession Awards

May 14, 2024
Prudential, as well as leaders from Albertsons Companies and T-Mobile, to be recognized at CX Summit North America CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 14, 2024-- Forrester (Nasdaq: FORR) today announced that Prudential , as well as leaders from Albertsons Companies and T-Mobile , are the North...
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Forrester: To Achieve Sustainable Growth, B2B Firms Must Center Their Revenue Process On Customer Value

May 6, 2024
Unveiled at B2B Summit North America , the Forrester Opportunity Lifecycle framework   breaks through silos to align marketing programs to revenue opportunity AUSTIN, Texas & CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 6, 2024-- New research unveiled at Forrester’s (Nasdaq: FORR) B2B Summit North...
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Forrester Opens Nominations For Its 2024 Security & Risk Enterprise Leadership Award

May 1, 2024
Award recognizes excellence in security, privacy, and risk strategy, which is integral to building a trusted and resilient business CAMBRIDGE, Mass. --(BUSINESS WIRE)--May 1, 2024-- Forrester (Nasdaq: FORR) today opened calls for nominations for its Security & Risk Enterprise Leadership Award ,...
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