News Releases

CAMBRIDGE, Mass. , July 14, 2021 /PRNewswire/ --  Forrester Research , Inc. (Nasdaq: FORR) will broadcast its second-quarter earnings conference call at 4:30 p.m. Eastern time on Wednesday, July 28, 2021. The call will be available at  forrester.com ....

CX Reality Day will help leaders assess if their firm's customer experience lives up to their brand promise CAMBRIDGE, Mass. , July 13, 2021 /PRNewswire/ -- To help leaders understand what their customers experience every day, Forrester  (Nasdaq: FORR) is designating July 13, 2021 as CX Reality Day...

CAMBRIDGE, Mass. , June 21, 2021 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced that Chief Executive Officer George Colony and Chief Accounting Officer and Interim Chief Financial Officer Scott Chouinard will speak virtually at the Sidoti & Company , LLC Virtual Investor...

CAMBRIDGE, Mass. , June 16, 2021 /PRNewswire/ -- Forrester  (Nasdaq: FORR) Founder, Chairman, and CEO George F. Colony has been named one of Glassdoor's Top CEOs in 2021 , based on anonymous and voluntary reviews Forrester employees shared on Glassdoor throughout the past year....

21% of brands achieved a significantly higher score; engaging empathetically with customers is critical to success CAMBRIDGE, Mass. , June 2, 2021 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) US 2021 Customer Experience Index  (CX Index™) rankings, 21% of brands saw a significant score...

CX improvements drive growth through increasing customer loyalty CAMBRIDGE, Mass. , May 27, 2021 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced the full conference agenda for its  CX North America  live virtual experience to be held June 7–9, 2021....

New research shows that an anywhere-work strategy can enhance employee experience and drive employee retention rates CAMBRIDGE, Mass. , May 26, 2021 /PRNewswire/ -- While many business leaders are drawn to vaccine passports as a solution to bring their workforces back to the office full-time,...

Trusted organizations build unbreakable bonds with customers, attract the best talent, and have greater growth potential CAMBRIDGE, Mass. , May 13, 2021 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) Trust Imperative  research, a slew of corporate and governmental scandals and an influx...

CAMBRIDGE, Mass. , May 5, 2021 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2021 first-quarter financial results. First-Quarter Financial Performance Total revenues were $113.8 million for the first quarter of 2021, compared with $106.3 million for the first quarter...

Increase in complex buying scenarios and heightened focus on customer retention necessitate including existing customers in the demand mix CAMBRIDGE, Mass. , May 4, 2021 /PRNewswire/ -- Forrester  (Nasdaq: FORR) released the latest version of its B2B Revenue Waterfall , formerly known as the...