News Releases

Assess readiness across employee experience, human capital management technology, robotics quotient, and human-centric leadership to build an adaptive workforce CAMBRIDGE, Mass. , June 23, 2020 /PRNewswire/ -- According to Forrester (Nasdaq: FORR), the global pandemic and the economic downturn have...

Company will offer all events as paid live virtual experiences through the end of 2020 CAMBRIDGE, Mass. , June 23, 2020 /PRNewswire/ --  Forrester (NASDAQ: FORR) today announced an update to its events lineup scheduled for the third and fourth quarters of 2020....

27% Of Brands And Nine Industries Achieved Significantly Higher Scores; CX Differentiation Is The Key To Post-Pandemic Success CAMBRIDGE, Mass. , June 15, 2020 /PRNewswire/ -- According to Forrester's  US 2020 Customer Experience Index (CX Index™) rankings, 27% of brands improved their CX Index...

New Research To Be Unveiled At CX North America 2020 Will Help Organizations Recalibrate Customer Experience To Address Changing Customer Needs CAMBRIDGE, Mass. , June 10, 2020 /PRNewswire/ -- Unprecedented levels of market uncertainty paired with new guidelines on how to serve customers during the...

Forrester Announces Full Conference Agenda For Virtual CX North America 2020 CAMBRIDGE, Mass. , June 4, 2020 /PRNewswire/ --  Forrester today announced the guest keynote speaker, musical performer, and conference agenda for its CX North America 2020 virtual experience, which will be held from June...

CAMBRIDGE, Mass. , May 28, 2020 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) today announced that Chief Executive Officer George Colony and Chief Financial Officer Michael A. Doyle will speak at the William Blair 40 th Annual Growth Stock Conference on Thursday, June 11, 2020 virtually....

Recently honored at Forrester's SiriusDecisions Summit, these organizations put bold ideas into action to drive company performance CAMBRIDGE, Mass. , May 27, 2020 /PRNewswire/ -- Forrester today recognized five B2B organizations that transformed their marketing positioning, strategy, and processes...

Environmental factors are forcing a reliance on digital interactions, with 42% of B2B purchases now being made online CAMBRIDGE, Mass. , May 7, 2020 /PRNewswire/ -- Rapidly evolving environmental factors due to the coronavirus pandemic are driving profound changes in the behaviors of B2B buyers....

CAMBRIDGE, Mass. , May 7, 2020 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2020 first-quarter financial results and updated its financial outlook for the full year 2020. First-Quarter Financial Performance Total revenues were $106.3 million for the first quarter of...

Offline non-grocery retail will contract by 20 percent while eCommerce sales will remain flat CAMBRIDGE, Mass. , April 30, 2020 /PRNewswire/ --  Forrester today predicts that due to Coronavirus, global retail sales in 2020 will decline by an average of 9.6 percent globally, a loss of $2.1 trillion...