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                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                             ----------------------

                                   SCHEDULE TO
                             TENDER OFFER STATEMENT
   UNDER SECTION 14(D)(1) OR SECTION 13(E)(1) OF THE SECURITIES EXCHANGE ACT
                                    OF 1934
                           --------------------------
                          GIGA INFORMATION GROUP, INC.
                       (Name Of Subject Company (Issuer))
                           --------------------------
                            FORRESTER RESEARCH, INC.

                           WHITCOMB ACQUISITION CORP.
                      (Names of Filing Persons (Offerors))

                    COMMON STOCK, PAR VALUE $0.001 PER SHARE
                         (Title of Class of Securities)

                                    37517M109
                      (CUSIP Number of Class of Securities)
                           --------------------------
                             Timothy Moynihan, Esq.
                            Forrester Research, Inc.
                              400 Technology Square
                               Cambridge, MA 02139
                            Telephone: (617) 613-7090
           (Name, address and telephone number of person authorized
       to receive notices and communications on behalf of filing persons)
                           --------------------------
                                   COPIES TO:

                             Keith F. Higgins, Esq.
                              Ann L. Milner, Esq.
                                  Ropes & Gray
                             One International Place
                           Boston, Massachusetts 02110
                           Telephone: (617) 951-7000

                            CALCULATION OF FILING FEE

         ===========================         ============================
            Transaction Valuation*              Amount Of Filing Fee**
         ---------------------------         ----------------------------
                 $60,000,000                           $5,520
         ===========================         ============================

*        Estimated solely for purposes of calculating amount of filing fee in
         accordance with Rule 0-11(d) under the Securities Exchange Act of 1934,
         as amended (the "Exchange Act"). The calculation of the transaction
         valuation is based on 14,064,000 shares of common stock of Giga
         Information Group, Inc. ("Giga") at a purchase price of $4.75 per
         share. Such number includes all outstanding shares as of January 20,
         2003, and assumes the exercise of all in-the-money stock options and
         warrants to purchase common stock of Giga which are exercisable in
         connection with the transaction.

**       The amount of the filing fee, calculated in accordance with Section
         14(g) of the Exchange Act.

[ ]      Check the box if any part of the fee is offset as provided by Rule
         0-11(a)(2) and identify the filing with which the offsetting fee was
         previously paid. Identify the previous filing by registration statement
         number or the Form or Schedule and the date of its filing.


Amount Previously Paid:                                              N/A
Form or Registration No.:                                            N/A
Filing Party:                                                        N/A
Date Filed:                                                          N/A

[ ]      Check the box if the filing relates to preliminary communications made
         before the commencement of a tender offer. Check the appropriate boxes
         below to designate any transactions to which the statement relates:
[X]      third-party tender offer subject to Rule 14d-1.
[ ]      issuer tender offer subject to Rule 13e-4.
[ ]      going-private transaction subject to Rule 13e-3.
[ ]      amendment to Schedule 13D under Rule 13d-2.
         Check the following box if the filing is a final amendment reporting
         the results of the tender offer: [ ]

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         This Tender Offer Statement on Schedule TO relates to a tender offer by
Whitcomb Acquisition Corp., a Delaware corporation (the "Purchaser") and a
wholly owned subsidiary of Forrester Research, Inc., a Delaware Corporation
("Parent"), to purchase all the outstanding shares of Common Stock, par value
$0.001 per share (the "Shares"), of Giga Information Group, Inc., a Delaware
corporation (the "Company"), at a purchase price of $4.75 per Share, net to the
seller in cash, without interest thereon, upon the terms and subject to the
conditions set forth in the Offer to Purchase dated January 27, 2003 (the
"Offer to Purchase"), and in the related Letter of Transmittal (the "Letter of
Transmittal" which, together with the Offer to Purchase, as each may be amended
and supplemented from time to time, constitute the "Offer"). This Schedule TO is
being filed on behalf of the Purchaser and Parent.

               The information set forth in the Offer to Purchase and the Letter
of Transmittal, copies of which are filed with this Schedule TO as Exhibits
(a)(1) and (a)(2) hereto, respectively, are incorporated by reference in answer
to items 1 through 9 and item 11 of this Schedule TO, and is supplemented by the
information specifically provided herein.

ITEM 10.  FINANCIAL STATEMENTS.

          Not applicable.







ITEM 12.  EXHIBITS.

              
(a)(1)           Offer to Purchase dated January 27, 2003.

(a)(2)           Letter of Transmittal.

(a)(3)           Notice of Guaranteed Delivery.

(a)(4)           Letter to Brokers, Dealers, Banks, Trust Companies and Other
                 Nominees.

(a)(5)           Letter to Clients for Use by Brokers, Dealers, Banks, Trust
                 Companies and Other Nominees.

(a)(6)           Guidelines for Certification of Taxpayer Identification
                 Number on Substitute Form W-9.

(a)(7)           Joint Press Release issued by Parent and the Company
                 on January 21, 2003 (incorporated by reference to the
                 Schedule TO-C filed by Parent and the Purchaser with
                 the Securities and Exchange Commission on January 21,
                 2003).

(a)(8)           Summary Advertisement published January 27, 2003.

(b)              None

(d)(1)           Agreement and Plan of Merger dated as of January 20,
                 2003 among Parent, the Purchaser and the Company
                 (incorporated by reference to the Current Report on Form 8-K
                 filed by Parent with the Securities and Exchange Commission on
                 January 22, 2003).

(d)(2)           Confidentiality Agreement dated January 15, 2003 between
                 the Company and Parent.

(d)(3)           Tender Agreement dated as of January 20, 2003 among Parent,
                 the Purchaser and Gideon I. Gartner.

(d)(4)           Tender Agreement dated as of January 20, 2003 among Parent,
                 the Purchaser and W.R. Hambrecht + Co, Inc.

(d)(5)           Tender Agreement dated as of January 20, 2003 among Parent,
                 the Purchaser and W.R. Hambrecht + Co., LLC.

(d)(6)           Letter Agreement dated as of January 20, 2003 among Park
                 Avenue Equity Partners, L.P., Parent, the Purchaser and W.R.
                 Hambrecht + Co., Inc.

(g)              None

(h)              None
SIGNATURES After due inquiry and to the best of my knowledge and belief, I certify that the information set forth in this statement is true, complete and correct. WHITCOMB ACQUISITION CORP. By: /s/ Tim Moynihan ------------------------ Name: Tim Moynihan Title: President FORRESTER RESEARCH, INC. By: /s/ Warren Hadley ------------------------ Name: Warren Hadley Title: Chief Financial Officer Dated: January 27, 2003 INDEX TO EXHIBITS
EXHIBIT NUMBER DOCUMENT - -------------- -------- (a)(1) Offer to Purchase dated January 27, 2003. (a)(2) Letter of Transmittal. (a)(3) Notice of Guaranteed Delivery. (a)(4) Letter to Brokers, Dealers, Banks, Trust Companies and Other Nominees. (a)(5) Letter to Clients for Use by Brokers, Dealers, Banks, Trust Companies and Other Nominees. (a)(6) Guidelines for Certification of Taxpayer Identification Number on Substitute Form W-9. (a)(7) Joint Press Release issued by Parent and the Company on January 21, 2003 (incorporated by reference to the Schedule TO-C filed by Parent and the Purchaser with the Securities and Exchange Commission on January 21, 2003). (a)(8) Summary Advertisement published January 27, 2003. (b) None (d)(1) Agreement and Plan of Merger dated as of January 20, 2003 among Parent, the Purchaser and the Company (incorporated by reference to the Current Report on Form 8-K filed by Parent with the Securities and Exchange Commission on January 22, 2003). (d)(2) Confidentiality Agreement dated January 15, 2003 between the Company and Parent. (d)(3) Tender Agreement dated as of January 20, 2003 among Parent, the Purchaser and Gideon I. Gartner. (d)(4) Tender Agreement dated as of January 20, 2003 among Parent, the Purchaser and W.R. Hambrecht + Co, Inc. (d)(5) Tender Agreement dated as of January 20, 2003 among Parent, the Purchaser and W.R. Hambrecht + Co., LLC. (d)(6) Letter Agreement dated as of January 20, 2003 among Park Avenue Equity Partners, L.P., Parent, the Purchaser and W.R. Hambrecht + Co., Inc. (g) None (h) None


                                                                  EXHIBIT (a)(1)
                           OFFER TO PURCHASE FOR CASH
                     ALL OUTSTANDING SHARES OF COMMON STOCK
           (INCLUDING THE ASSOCIATED PREFERRED STOCK PURCHASE RIGHTS)

                                       OF

                          GIGA INFORMATION GROUP, INC.
                                       AT

                              $4.75 NET PER SHARE
                                       BY

                          WHITCOMB ACQUISITION CORP.,
                          A WHOLLY OWNED SUBSIDIARY OF

                            FORRESTER RESEARCH, INC.

                      THE OFFER AND WITHDRAWAL RIGHTS WILL
                EXPIRE AT 12:00 MIDNIGHT, NEW YORK CITY TIME, ON
                           MONDAY, FEBRUARY 24, 2003,
                         UNLESS THE OFFER IS EXTENDED.

     THE OFFER IS BEING MADE PURSUANT TO THE AGREEMENT AND PLAN OF MERGER DATED
AS OF JANUARY 20, 2003 (THE "MERGER AGREEMENT"), AMONG FORRESTER RESEARCH, INC.,
WHITCOMB ACQUISITION CORP. AND GIGA INFORMATION GROUP, INC. (THE "COMPANY" OR
"GIGA"). THE BOARD OF DIRECTORS OF THE COMPANY (I) HAS UNANIMOUSLY APPROVED THE
MERGER AGREEMENT AND THE TRANSACTIONS CONTEMPLATED BY THE MERGER AGREEMENT,
INCLUDING THE OFFER TO PURCHASE FOR CASH (THE "OFFER") ALL OUTSTANDING SHARES OF
COMMON STOCK (INCLUDING THE ASSOCIATED PREFERRED STOCK PURCHASE RIGHTS) (THE
"SHARES") OF THE COMPANY AND THE MERGER (THE "MERGER"), EACH AS DESCRIBED
HEREIN, (II) HAS DETERMINED THAT THE TERMS OF THE OFFER AND THE MERGER ARE FAIR,
FROM A FINANCIAL POINT OF VIEW, TO THE STOCKHOLDERS OF THE COMPANY AND THAT THE
MERGER IS ADVISABLE, AND (III) UNANIMOUSLY RECOMMENDS THAT THE STOCKHOLDERS OF
THE COMPANY ACCEPT THE OFFER AND TENDER THEIR SHARES PURSUANT TO THE OFFER.
                             ---------------------

     THE OFFER IS CONDITIONED UPON, AMONG OTHER THINGS, (I) THERE BEING VALIDLY
TENDERED AND NOT WITHDRAWN PRIOR TO THE EXPIRATION OF THE OFFER THAT NUMBER OF
SHARES THAT WOULD REPRESENT MORE THAN FIFTY PERCENT OF ALL OUTSTANDING SHARES ON
A FULLY DILUTED BASIS, AND (II) THE EXPIRATION OR TERMINATION OF ANY AND ALL
WAITING PERIODS UNDER APPLICABLE ANTITRUST LAWS. THE OFFER IS ALSO SUBJECT TO
OTHER CONDITIONS. SEE SECTION 14 -- "CERTAIN CONDITIONS OF THE OFFER" OF THIS
OFFER TO PURCHASE.

     THIS OFFER TO PURCHASE AND THE RELATED LETTER OF TRANSMITTAL CONTAIN
IMPORTANT INFORMATION, AND YOU SHOULD CAREFULLY READ BOTH IN THEIR ENTIRETY
BEFORE YOU MAKE A DECISION WITH RESPECT TO THE OFFER.

January 27, 2003


                                   IMPORTANT

     Stockholders desiring to tender all or any portion of their Shares should
either (1) complete and sign the Letter of Transmittal in accordance with the
instructions in the Letter of Transmittal, have their signature thereon
guaranteed if required by Instruction 1 to the Letter of Transmittal, mail or
deliver the Letter of Transmittal and any other required documents to EquiServe
Trust Company, N.A. (the "Depositary") and deliver the certificates for such
Shares to the Depositary along with the Letter of Transmittal or, in the case of
a book-entry transfer effected pursuant to the procedures described in Section 2
of this Offer to Purchase, deliver an Agent's Message (as defined herein) and
any other required documents to the Depositary and deliver such Shares pursuant
to the procedures for book-entry transfer described in Section 2 of this Offer
to Purchase, in each case prior to the expiration of the Offer, or (2) request
their broker, dealer, bank, trust company or other nominee to effect the
transaction for such stockholder. Stockholders having Shares registered in the
name of a broker, dealer, bank, trust company or other nominee must contact such
broker, dealer, bank, trust company or other nominee if they desire to tender
such Shares.

     A stockholder who desires to tender Shares and whose certificates for such
Shares are not immediately available or who cannot comply in a timely manner
with the procedure for book-entry transfer, or who cannot deliver all required
documents to the Depositary prior to the expiration of the Offer, may tender
such Shares by following the procedures for guaranteed delivery described in
Section 2 of this Offer to Purchase.

     A summary of the principal terms of the Offer appears on pages 1-5 of this
Offer to Purchase.

     Questions and requests for assistance may be directed to MacKenzie
Partners, Inc. (the "Information Agent") at its address and telephone number set
forth on the back cover of this Offer to Purchase. Additional copies of this
Offer to Purchase, the Letter of Transmittal, the Notice of Guaranteed Delivery
or any other tender materials may be obtained from the Information Agent or from
brokers, dealers, banks, trust companies or other nominees.

                                        i


                               TABLE OF CONTENTS

PAGE NO. -------- SUMMARY TERM SHEET............................................... 1 INTRODUCTION..................................................... 6 THE TENDER OFFER................................................. 7 1. Terms of the Offer.......................................... 7 2. Procedures for Tendering Shares............................. 9 3. Withdrawal Rights........................................... 13 4. Acceptance for Payment and Payment.......................... 13 5. Certain U.S. Federal Income Tax Consequences................ 14 6. Price Range of the Shares; Dividends on the Shares.......... 15 7. Effect of the Offer on the Market for the Shares; Share 16 Quotation; Exchange Act Registration; Margin Regulations.... 8. Certain Information Concerning the Company.................. 16 9. Certain Information Concerning Parent and the Purchaser..... 17 10. Source and Amount of Funds.................................. 18 11. Contacts and Transactions with the Company; Background of 18 the Offer................................................... 12. Purpose of the Offer; the Merger Agreement; Plans for the 19 Company..................................................... 13. Dividends and Distributions................................. 32 14. Certain Conditions of the Offer............................. 32 15. Certain Legal Matters....................................... 33 16. Fees and Expenses........................................... 35 17. Miscellaneous............................................... 36 APPENDIX I -- DIRECTORS AND EXECUTIVE OFFICERS OF PARENT AND THE PURCHASER.......................................... I-1 APPENDIX II -- SECTION 262 OF THE DELAWARE GENERAL CORPORATION LAW -- RIGHTS OF APPRAISAL........................ II-1
ii SUMMARY TERM SHEET Whitcomb Acquisition Corp. is offering to purchase all of the outstanding common stock (including the associated preferred stock purchase rights) of Giga Information Group, Inc. for $4.75 net per share, in cash. The following are some of the questions you, as a stockholder of Giga Information Group, Inc., or "Giga", may have and answers to those questions. We urge you to read carefully the remainder of this offer to purchase and the letter of transmittal because the information in this summary is not complete. Additional important information is contained in the remainder of this offer to purchase and the letter of transmittal. - - WHO IS OFFERING TO BUY MY SHARES? Our name is Whitcomb Acquisition Corp. We are a Delaware corporation formed for the purpose of making a tender offer for all of the outstanding common stock of Giga. We are a wholly owned subsidiary of Forrester Research, Inc., or "Forrester", a Delaware corporation. See "Introduction" and Section 9 -- "Certain Information Concerning Parent and the Purchaser" -- of this offer to purchase. - - WHAT SHARES ARE BEING SOUGHT IN THE OFFER? We are seeking to purchase all of Giga's outstanding shares of common stock. See "Introduction" and Section 1 -- "Terms of the Offer" -- of this offer to purchase. - - HOW MUCH ARE YOU OFFERING TO PAY, WHAT IS THE FORM OF PAYMENT AND WILL I HAVE TO PAY ANY FEES OR COMMISSIONS? We are offering to pay $4.75 per share, net to you, in cash. If you are the record owner of your shares and you tender them to us in the offer, you will not have to pay brokerage fees or similar expenses. If you own your shares through a broker or other nominee, and your broker tenders your shares on your behalf, your broker or nominee may charge you a fee for doing so. You should consult your broker or nominee to determine whether any charges will apply. See "Introduction" and Section 1 -- "Terms of the Offer" -- of this offer to purchase. - - HAVE ANY STOCKHOLDERS AGREED TO TENDER THEIR SHARES IN THE OFFER? Yes. Shareholders holding 2,926,445 shares of Giga common stock have entered into tender agreements in which they have agreed to tender their shares in the offer and vote in favor of the merger. These shares represented approximately 27% of the total outstanding shares as of January 20, 2003 and approximately 19% of the fully diluted shares. See Section 12 -- "Purpose of the Offer; the Merger Agreement; Plans for the Company -- Tender Agreements" -- of this offer to purchase. - - DO YOU HAVE THE FINANCIAL RESOURCES TO MAKE PAYMENT? Yes. We will need approximately $62 million to purchase all shares of Giga common stock pursuant to the offer and the merger and to pay related fees. Forrester, our parent company, will provide us with these funds. The offer is not conditioned upon any financing arrangements. See Section 10 -- "Source and Amount of Funds" -- of this offer to purchase. - - IS YOUR FINANCIAL CONDITION RELEVANT TO MY DECISION TO TENDER IN THE OFFER? We do not think our financial condition is relevant to your decision whether to tender shares and accept the offer because: - the offer is being made for all outstanding shares solely for cash, - because Forrester currently has sufficient cash on hand, the offer is not subject to any financing condition, and - if we consummate the offer, we will acquire all remaining shares for the same cash price in the merger. 1 - - HOW LONG DO I HAVE TO DECIDE WHETHER TO TENDER IN THE OFFER? You will have until 12:00 midnight, New York City time, on Monday, February 24, 2003, to tender your shares in the offer, unless the expiration date of the offer is extended. Further, if you cannot deliver everything that is required in order to make a valid tender by that time, you may be able to use a guaranteed delivery procedure, which is described later in this offer to purchase. See Section 1 -- "Terms of the Offer" -- and Section 2 -- "Procedures for Tendering Shares" -- of this offer to purchase. - - CAN THE OFFER BE EXTENDED AND, IF SO, UNDER WHAT CIRCUMSTANCES? Subject to the terms of the merger agreement, we can extend the offer. We have also agreed in the merger agreement that at Giga's request: - if fifty percent or less of the shares outstanding on a fully diluted basis have been tendered, we will extend the offer in such increments as we may determine until this condition is satisfied or waived, or until we reasonably determine after March 31, 2003 that the condition is not capable of being satisfied or until the merger agreement is terminated in accordance with its terms; however, we are not required to extend the offer beyond April 30, 2003; - if any waiting period under applicable antitrust laws has not expired or been terminated at the scheduled expiration date of the offer, we will extend the offer in such increments as we may determine until the expiration of the applicable waiting period or until the merger agreement is terminated in accordance with its terms; however, we are not required to extend the offer beyond April 30, 2003; - if Giga fails to comply with or perform any of its obligations, agreements or covenants under the merger agreement, and the cure period relating to the failure has not expired, we will extend the offer in such increments as we may determine until the failure is cured or expiration of the cure period expires or until the merger agreement is terminated in accordance with its terms, whichever occurs first; however, we are not required to extend the offer beyond April 30, 2003; and - if Giga delivers a notice stating that it received a superior acquisition proposal by another company within three business days of the scheduled expiration date of the offer, we will extend the offer for at least three business days. We may elect to provide a "subsequent offering period" for the offer. A subsequent offering period, if one is included, will be an additional period of time beginning after we have purchased shares tendered during the offer, during which stockholders may tender, but not withdraw, their shares and receive payment for validly tendered shares. We do not currently intend to include a subsequent offering period, although we reserve the right to do so. See Section 1 -- "Terms of the Offer" -- and Section 12 -- "Purpose of the Offer; the Merger Agreement; Plans for the Company" -- of this offer to purchase. - - HOW WILL I BE NOTIFIED IF THE OFFER IS EXTENDED? If we extend the offer, we will inform EquiServe Trust Company, N.A., the depositary for the offer, of that fact and will make a public announcement of the extension, not later than 9:00 a.m., New York City time, on the next business day after the day on which the offer was scheduled to expire. See Section 1 -- "Terms of the Offer" -- of this offer to purchase. - - WHAT ARE THE MOST SIGNIFICANT CONDITIONS TO THE OFFER? There is no financing condition to the offer; however: - we are not obligated to purchase any tendered shares unless the number of shares validly tendered and not withdrawn before the expiration date of the offer represents more than fifty percent of Giga's outstanding shares on a fully diluted basis. We have agreed not to waive this minimum tender condition without Giga's consent. 2 - we are not obligated to purchase any tendered shares if there is a material adverse change in Giga or its business, or if the applicable waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 has not expired or been terminated. The offer is also subject to a number of other conditions. See Section 14 -- "Certain Conditions of the Offer" -- of this offer to purchase. - - HOW DO I TENDER MY SHARES? To tender shares, you must deliver the certificates representing your shares, together with a completed letter of transmittal and any other documents required, to EquiServe Trust Company, N.A., the depositary for the offer, not later than the time the tender offer expires. If your shares are held in street name, the shares can be tendered by your nominee through The Depository Trust Company. If you cannot deliver something that is required to be delivered to the depositary by the expiration of the tender offer, you may have a limited amount of extra time to do so by having a broker, a bank or other fiduciary that is a member of the Securities Transfer Agents Medallion Program or other eligible institution guarantee that the missing items will be received by the depositary within three Nasdaq National Market trading days. For the tender to be valid, however, the depositary must receive the missing items within that three trading day period. See Section 2 -- "Procedures for Tendering Shares" -- of this offer to purchase. - - UNTIL WHAT TIME CAN I WITHDRAW PREVIOUSLY TENDERED SHARES? You can withdraw shares at any time until the offer has expired. If we have not agreed to accept your shares for payment by Friday, March 28, 2003, you can withdraw them at any time after that date until we accept shares for payment. This right to withdraw will not apply to any subsequent offering period, if one is included. See Section 1 -- "Terms of the Offer" -- and Section 3 -- "Withdrawal Rights" -- of this offer to purchase. - - HOW DO I WITHDRAW PREVIOUSLY TENDERED SHARES? To withdraw shares, you must deliver a written notice of withdrawal, or a facsimile of one, with the required information to the depositary while you still have the right to withdraw the shares. See Section 1 -- "Terms of the Offer" -- and Section 3 -- "Withdrawal Rights" -- of this offer to purchase. - - WHEN AND HOW WILL I BE PAID FOR MY TENDERED SHARES? Subject to the terms and conditions of the offer, we will pay for all shares validly tendered and not withdrawn as soon as practicable after the expiration of the offer. We will pay for the shares by depositing the purchase price with EquiServe Trust Company, N.A., the depositary for the offer, which will act as your agent for the purpose of receiving payments from us and transmitting such payments to you. In all cases, payment for tendered shares will be made only after timely receipt by EquiServe of certificates for such shares (or of a confirmation of a book-entry transfer of such shares), a properly completed and duly executed Letter of Transmittal and any other required signature guarantees for such shares. See Section 4 -- "Acceptance for Payment and Payment" -- of this offer to purchase. - - WHAT DOES THE GIGA BOARD OF DIRECTORS THINK OF THE OFFER? We are making the offer pursuant to a merger agreement among us, Forrester and Giga. The Giga board of directors has unanimously approved the merger agreement, our tender offer and our proposed merger with Giga. The Giga board of directors has determined that the offer and the merger are fair, from a financial point of view, to the stockholders of Giga and that the merger is advisable and unanimously recommends that stockholders accept the offer and tender their shares. See the "Introduction" to this offer to purchase. 3 - - WILL THE TENDER OFFER BE FOLLOWED BY A MERGER IF ALL THE SHARES ARE NOT TENDERED IN THE OFFER? If we accept for payment and pay for more than fifty percent of Giga's outstanding shares on a fully diluted basis, we will be merged with Giga. When that merger takes place, Forrester will own all of the shares of Giga, and all other Giga stockholders will receive $4.75 per share in cash (or any higher price per share that is paid in the offer). See the "Introduction" and Section 12 -- "Purpose of the Offer; the Merger Agreement; Plans for the Company" -- of this offer to purchase. - - IF I DECIDE NOT TO TENDER, HOW WILL THE OFFER AFFECT MY SHARES? If the merger takes place, stockholders who do not tender in the offer will receive the same amount of cash per share that they would have received had they tendered their shares in the offer, subject to their right to pursue appraisal under Delaware law. Therefore, if the merger takes place and you do not perfect your appraisal rights, the only difference to you between tendering your shares and not tendering your shares is that you will be paid earlier if you tender your shares. However, in the unlikely event that the merger does not take place, Giga's public float may be so small that there may be no public trading market for the shares. Also, the shares may no longer trade on the OTC Bulletin Board or any securities exchange, and Giga may cease making filings with the SEC or otherwise cease being required to comply with the SEC's rules relating to publicly held companies. See Section 7 -- "Effect of the Offer on the Market for the Shares; Exchange Act Registration; Margin Regulations" -- and Section 12 -- "Purpose of the Offer; the Merger Agreement; Plans for the Company" -- of this offer to purchase. - - ARE APPRAISAL RIGHTS AVAILABLE IN CONNECTION WITH EITHER THE OFFER OR THE MERGER? Appraisal rights are not available in connection with the offer. If the merger is consummated, holders of shares at the effective time of the merger who do not vote in favor of the merger will have the right under Section 262 of the Delaware General Corporation Law to demand appraisal of their shares. Under Section 262, stockholders who demand appraisal and comply with the applicable statutory procedures will be entitled to receive a judicial determination of the fair value of their shares, exclusive of any element of value arising from the accomplishment or expectation of the merger, and to receive payment of that fair value in cash, together with a fair rate of interest, if any. The value so determined could be more or less than or equal to the price per share to be paid in the merger. See Section 12 -- "Purpose of the Offer; the Merger Agreement; Plans for the Company -- Appraisal Rights" -- of this offer to purchase and Appendix II to this offer to purchase for the complete text of Section 262 of the DGCL. - - WHAT IS THE MARKET VALUE OF MY SHARES AS OF A RECENT DATE? On January 17, 2003, the last trading day before Giga and Forrester announced that they had signed the merger agreement, the closing trade price of the shares reported on the OTC Bulletin Board was $1.56 per share. On Friday, January 24, 2003, the last trading day before we commenced our tender offer, the closing trade price of the shares was $4.64 per share. We advise you to obtain a recent quotation for Giga shares in deciding whether to tender your shares. See Section 6 -- "Price Range of the Shares; Dividends on the Shares" -- of this offer to purchase. - - WHAT ARE THE U.S. FEDERAL INCOME TAX CONSEQUENCES OF TENDERING MY SHARES? The receipt of cash for shares pursuant to the offer or the merger will be a taxable transaction for U.S. federal income tax purposes. In general, a stockholder who tenders shares in the offer or receives cash in exchange for shares in the merger will recognize gain or loss for U.S. federal income tax purposes equal to the difference, if any, between the amount of cash received and the stockholder's adjusted tax basis in the shares tendered in the offer or exchanged for cash in the merger. If the shares tendered or exchanged constitute capital assets in the hands of the stockholder, such gain or loss will be capital gain or loss. In general, capital gains recognized by an individual on shares held for more than one year will be subject to a maximum U.S. federal income tax rate of 20%. See Section 5 -- "Certain U.S. Federal Income Tax Consequences" -- of this offer to purchase. 4 - - TO WHOM CAN I TALK IF I HAVE QUESTIONS ABOUT THE TENDER OFFER? MacKenzie Partners, Inc. is acting as the information agent for our tender offer. You can call MacKenzie Partners, Inc. at (800) 322-2885 (toll free) or (212) 929-5500 (call collect) or via email at proxy@mackenziepartners.com. See the back cover of this offer to purchase. 5 TO THE HOLDERS OF COMMON STOCK OF GIGA INFORMATION GROUP, INC. INTRODUCTION WHITCOMB ACQUISITION CORP., a Delaware corporation (the "Purchaser") and a wholly owned subsidiary of FORRESTER RESEARCH, INC., a Delaware corporation ("Parent"), hereby offers to purchase all the outstanding shares of Common Stock, par value $0.001 per share (the "Shares"), of GIGA INFORMATION GROUP, INC., a Delaware corporation ("Giga" or the "Company"), including the associated rights (the "Rights") to purchase Series A Junior Preferred Stock, par value $0.001 per share, issued pursuant to the Rights Agreement dated as of February 18, 2000 (as amended from time to time, the "Company Rights Agreement"), between Giga and American Stock Transfer & Trust Co. at a price of $4.75 per Share, net to the seller in cash, without interest thereon, upon the terms and subject to the conditions set forth in this Offer to Purchase and in the related Letter of Transmittal (which, together with any amendments or supplements hereto or thereto, collectively constitute the "Offer"). Unless the context otherwise requires, all references to the Shares shall be deemed to include the associated Rights, and all references to the Rights include the benefits that may inure to holders of the Rights pursuant to the Company Rights Agreement. Tendering stockholders whose shares are registered in their own names and who tender directly to the Depositary (as defined below) will not be obligated to pay brokerage fees or commissions or, except as set forth in Instruction 6 of the Letter of Transmittal, transfer taxes on the purchase of Shares pursuant to the Offer. Stockholders who hold their Shares through banks or brokers should check with such institutions as to whether they charge any service fees. The Purchaser will pay all fees and expenses of EquiServe Trust Company, N.A., which is acting as the Depositary (the "Depositary"), and MacKenzie Partners, Inc., which is acting as the Information Agent (the "Information Agent"), incurred in connection with the Offer. See Section 16 of this Offer to Purchase. The Offer is being made pursuant to the Agreement and Plan of Merger dated as of January 20, 2003 (the "Merger Agreement"), among Parent, the Purchaser and Giga, pursuant to which, following the consummation of the Offer and the satisfaction or waiver of certain conditions, the Purchaser will be merged with and into Giga (or, at Parent's option, Giga will be merged with and into the Purchaser), with the surviving entity becoming a wholly owned subsidiary of Parent (the "Merger"). In the Merger, each outstanding Share (other than Shares owned by Parent, the Purchaser or the Company or any subsidiary of Parent (other than the Purchaser) or the Company or by stockholders, if any, who are entitled to and properly exercise appraisal rights under Delaware law) will be converted into the right to receive the price per Share paid pursuant to the Offer in cash, without interest thereon. The Merger Agreement is more fully described in Section 12 of this Offer to Purchase. THE BOARD OF DIRECTORS OF THE COMPANY (I) HAS UNANIMOUSLY APPROVED THE MERGER AGREEMENT AND THE TRANSACTIONS CONTEMPLATED BY THE MERGER AGREEMENT, INCLUDING THE OFFER AND THE MERGER, (II) HAS UNANIMOUSLY DETERMINED THAT THE TERMS OF THE OFFER AND THE MERGER ARE FAIR, FROM A FINANCIAL POINT OF VIEW, TO THE STOCKHOLDERS OF THE COMPANY AND THAT THE MERGER IS ADVISABLE, AND (III) UNANIMOUSLY RECOMMENDS THAT THE STOCKHOLDERS OF THE COMPANY ACCEPT THE OFFER AND TENDER THEIR SHARES PURSUANT TO THE OFFER. THE FACTORS CONSIDERED BY THE BOARD OF DIRECTORS OF THE COMPANY IN ARRIVING AT ITS DECISION TO APPROVE THE MERGER AGREEMENT, THE OFFER, THE MERGER AND THE OTHER TRANSACTIONS CONTEMPLATED BY THE MERGER AGREEMENT AND TO RECOMMEND THAT STOCKHOLDERS OF THE COMPANY ACCEPT THE OFFER AND TENDER THEIR SHARES PURSUANT TO THE OFFER ARE DESCRIBED IN THE COMPANY'S SOLICITATION/RECOMMENDATION STATEMENT ON SCHEDULE 14D-9 (THE "SCHEDULE 14D-9"), WHICH HAS BEEN FILED WITH THE SECURITIES AND EXCHANGE COMMISSION (THE "COMMISSION") AND IS BEING MAILED TO STOCKHOLDERS OF THE COMPANY CONCURRENTLY HEREWITH. ALLIANT PARTNERS HAS ACTED AS THE COMPANY'S FINANCIAL ADVISOR IN CONNECTION WITH THE OFFER AND THE MERGER. THE OPINION OF ALLIANT PARTNERS, DATED JANUARY 20, 2003, TO THE BOARD OF DIRECTORS OF THE COMPANY TO THE EFFECT THAT, AS OF SUCH DATE, THE CONSIDERATION TO BE RECEIVED BY THE HOLDERS OF SHARES IN THE OFFER AND THE MERGER IS FAIR TO SUCH HOLDERS FROM A FINANCIAL POINT OF VIEW IS SET FORTH IN FULL AS AN ANNEX TO THE SCHEDULE 14D-9. STOCKHOLDERS SHOULD READ THE SCHEDULE 14D-9 AND SUCH OPINION CAREFULLY IN THEIR ENTIRETY. 6 THE OFFER IS CONDITIONED UPON, AMONG OTHER THINGS, (A) THERE BEING VALIDLY TENDERED AND NOT WITHDRAWN PRIOR TO THE EXPIRATION DATE (AS DEFINED IN SECTION 1 HEREOF) THAT NUMBER OF SHARES WHICH, TOGETHER WITH THAT NUMBER OF SHARES OWNED BY THE PURCHASER, PARENT AND PARENT'S OTHER SUBSIDIARIES, WOULD REPRESENT MORE THAN FIFTY PERCENT OF THE FULLY DILUTED SHARES (AS DEFINED IN SECTION 14 HEREOF) ON THE DATE OF PURCHASE (THE "MINIMUM CONDITION") AND (B) ANY WAITING PERIOD UNDER THE HART-SCOTT-RODINO ANTITRUST IMPROVEMENTS ACT OF 1976, AS AMENDED (THE "HSR ACT") APPLICABLE TO THE PURCHASE OF SHARES PURSUANT TO THE OFFER OR TO THE MERGER HAVING EXPIRED OR BEEN TERMINATED. Consummation of the Merger is subject to a number of conditions, including approval by the stockholders of the Company, if such approval is required under applicable law, and Shares having been purchased pursuant to the Offer. In the event the Purchaser acquires 90% or more of the outstanding Shares pursuant to the Offer or otherwise, the Purchaser will be able to merge with and into the Company (or Parent may elect to merge the Company with and into the Purchaser) pursuant to the "short-form" merger provisions of the Delaware General Corporation Law (the "DGCL"), without prior notice to, or any action by, any other stockholder of the Company. See Section 12 of this Offer to Purchase. The Company has informed the Purchaser that, as of January 20, 2003, there were: 10,788,872 Shares issued and outstanding and 4,797,246 Shares reserved for issuance upon the exercise of outstanding options, warrants or other rights to purchase Shares from the Company, representing 15,586,118 Fully Diluted Shares. Based upon the foregoing, the Minimum Condition will be satisfied if at least 7,793,060 Shares are validly tendered and not withdrawn prior to the Expiration Date. The actual number of Shares required to be tendered to satisfy the Minimum Condition will depend upon the actual number of Fully Diluted Shares on the date that the Purchaser accepts Shares for payment pursuant to the Offer. If the Minimum Condition is satisfied, and the Purchaser accepts for payment Shares tendered pursuant to the Offer, the Purchaser will be able to elect a majority of the members of the Company's Board of Directors and to effect the Merger without the affirmative vote of any other stockholder of the Company. See Section 12 of this Offer to Purchase. Certain U.S. federal income tax consequences of the sale of Shares pursuant to the Offer and the conversion of Shares pursuant to the Merger are described in Section 5 of this Offer to Purchase. THIS OFFER TO PURCHASE AND THE RELATED LETTER OF TRANSMITTAL CONTAIN IMPORTANT INFORMATION AND YOU SHOULD READ THEM CAREFULLY AND IN THEIR ENTIRETY BEFORE YOU MAKE ANY DECISION WITH RESPECT TO THE OFFER. THE TENDER OFFER 1. TERMS OF THE OFFER Upon the terms and subject to the conditions of the Offer, the Purchaser will accept for payment and pay for all Shares validly tendered prior to the Expiration Date and not theretofore withdrawn in accordance with Section 3 of this Offer to Purchase. The term "Expiration Date" means 12:00 midnight, New York City time, on Monday, February 24, 2003, unless and until the Purchaser shall have extended the period of time during which the Offer is open in accordance with the terms of Merger Agreement, in which event the term "Expiration Date" shall mean the latest time and date on which the Offer, as so extended by the Purchaser, will expire. The Purchaser may, without the consent of the Company, and expressly reserves the right (but shall not be obligated), to extend the Offer, and thereby delay acceptance for payment of, and the payment for, any Shares, by giving oral or written notice of such extension to the Depositary, (a) for one or more periods of time that the Purchaser determines, if at the Expiration Date any of the conditions to the Purchaser's obligation to purchase Shares are not satisfied or waived, or in increments not to exceed five business days if all conditions other than the Minimum Condition are satisfied; or (b) for any period required by any rule, regulation, interpretation or position of the Commission or the staff thereof applicable to the Offer. The Purchaser expressly reserves the right to provide a Subsequent Offering Period (as defined below) for the 7 Offer in accordance with Rule 14d-11 under the Securities Exchange Act of 1934, as amended (the "Exchange Act"). UNDER NO CIRCUMSTANCES WILL INTEREST BE PAID ON THE PURCHASE PRICE FOR TENDERED SHARES, REGARDLESS OF ANY EXTENSION OF OR AMENDMENT TO THE OFFER OR ANY DELAY IN PAYING FOR SUCH SHARES. The Purchaser expressly reserves the right (but shall not be obligated), at any time and from time to time, to waive any condition to the Offer or modify the terms of the Offer, by giving oral or written notice of such waiver or modification to the Depositary, except that, without the consent of the Company, the Purchaser shall not (i) reduce the number of Shares subject to the Offer, (ii) reduce the price per Share to be paid pursuant to the Offer, (iii) waive or change the Minimum Condition, (iv) modify in any manner adverse to the holders of Shares or add to the conditions of the Offer, (v) except as provided above, extend the Offer or (vi) change the form of consideration payable in the Offer. In the event that the Minimum Condition has not been satisfied or waived at the scheduled expiration date of the Offer, at the request of the Company, the Purchaser shall extend the expiration date of the Offer in such increments as the Purchaser may determine until the earliest to occur of (a) the satisfaction or waiver of such condition, (b) Parent reasonably determines, after March 31, 2003, that such condition to the Offer is not capable of being satisfied on or prior to the Outside Date, (c) the termination of the Merger Agreement in accordance with its terms and (d) April 30, 2003 (the "Outside Date"). In the event that the waiting period under the HSR Act applicable to the purchase of Shares pursuant to the Offer shall not have expired or been terminated at the scheduled expiration date of the Offer, at the request of the Company, the Purchaser shall extend the expiration date of the Offer in such increments as the Purchaser may determine until the earliest to occur of (a) the expiration or termination of such waiting period, (b) the termination of the Merger Agreement in accordance with its terms and (c) the Outside Date. In the event that the Company fails to perform in any material respect any obligation, or to comply in any material respect with any agreement or covenant, to be performed by or complied with by the Company under the Merger Agreement and the ten-day cure period relating to such failure has not expired at the scheduled expiration date of the Offer, at the request of the Company, the Purchaser shall extend the expiration date of the Offer in such increments as the Purchaser may determine until the earliest to occur of (a) the cure of such failure, (b) the expiration of the cure period, (c) the termination of this Agreement in accordance with its terms and (d) the Outside Date. In the event the Company delivers to Parent a Takeover Notice (as defined in Section 12 of this Offer to Purchase) within three business days of February 24, 2003, then the Purchaser shall extend the Offer for a period of at least three business days. If by 12:00 midnight, New York City time, on Monday, February 24, 2003 (or any date or time then set as the Expiration Date), any of or all of the conditions to the Offer have not been satisfied or waived, the Purchaser, subject to the terms of the Merger Agreement and the applicable rules and regulations of the Commission, reserves the right (but shall not be obligated) (a) to terminate the Offer and not accept for payment or pay for any Shares and return all tendered Shares to tendering stockholders, (b) except as set forth above with respect to the Minimum Condition, to waive all the unsatisfied conditions and accept for payment and pay for all Shares validly tendered prior to the Expiration Date and not theretofore validly withdrawn, (c) as set forth above, to extend the Offer and, subject to the right of stockholders to withdraw Shares until the Expiration Date, retain the Shares that have been tendered during the period or periods for which the Offer is extended or (d) to amend the Offer other than the terms that require the Company's consent. Any extension, waiver, amendment or termination will be followed as promptly as practicable by public announcement thereof. An announcement in the case of an extension will be made no later than 9:00 a.m., New York City time, on the next business day after the previously scheduled Expiration Date. Without limiting the manner in which Purchaser may choose to make any public announcement, subject to applicable law (including Rules 14d-4(d) and 14d-6(c) under the Exchange Act, which require that material changes be promptly disseminated to holders of Shares), the Purchaser will have no obligation to publish, advertise or otherwise communicate any such public announcement other than by issuing a release to the Business 8 Wire. As used in this Offer to Purchase, "business day" has the meaning set forth in Rule 14d-1 under the Exchange Act. If the Purchaser makes a material change in the terms of the Offer or the information concerning the Offer or waives a material condition of the Offer, the Purchaser will disseminate additional tender offer materials and extend the Offer to the extent required by Rules 14d-4(d), 14d-6(c) and 14e-1 under the Exchange Act. The minimum period during which an offer must remain open following material changes in the terms of such offer or information concerning such offer, other than a change in price or a change in the percentage of securities sought, will depend upon the facts and circumstances then existing, including the relative materiality of the changed terms or information. With respect to a change in price or a change in the percentage of securities sought, a minimum period of 10 business days is generally required to allow for adequate dissemination to stockholders. Pursuant to Rule 14d-11 under the Exchange Act, although the Purchaser does not currently intend to do so, the Purchaser may, subject to certain conditions, elect to provide a subsequent offering period of from three business days to 20 business days in length following the expiration of the Offer on the Expiration Date and acceptance for payment of the Shares tendered in the Offer (a "Subsequent Offering Period"). A Subsequent Offering Period would be an additional period of time, following the expiration of the Offer and the purchase of Shares in the Offer, during which stockholders may tender Shares not tendered in the Offer. During a Subsequent Offering Period, tendering stockholders will not have withdrawal rights and the Purchaser will promptly purchase and pay for any Shares tendered at the same price paid in the Offer. Rule 14d-11 provides that the Purchaser may provide a Subsequent Offering Period so long as, among other things, (i) the initial 20-business day period of the Offer has expired, (ii) the Purchaser offers the same form and amount of consideration for Shares in the Subsequent Offering Period as in the initial Offer, (iii) the Purchaser immediately accepts and promptly pays for all securities tendered during the initial Offer, (iv) the Purchaser announces the results of the initial Offer, including the approximate number and percentage of Shares deposited in the initial Offer, no later than 9:00 a.m., New York City time, on the next business day after the Expiration Date and immediately begins the Subsequent Offering Period and (v) the Purchaser immediately accepts and promptly pays for Shares as they are tendered during the Subsequent Offering Period. The Purchaser will be able to include a Subsequent Offering Period, if it satisfies the conditions above, after Monday, February 24, 2003. THE PURCHASER DOES NOT CURRENTLY INTEND TO INCLUDE A SUBSEQUENT OFFERING PERIOD IN THE OFFER, ALTHOUGH IT RESERVES THE RIGHT TO DO SO IN ITS SOLE DISCRETION. PURSUANT TO RULE 14D-7 UNDER THE EXCHANGE ACT, NO WITHDRAWAL RIGHTS APPLY TO SHARES TENDERED DURING A SUBSEQUENT OFFERING PERIOD AND NO WITHDRAWAL RIGHTS APPLY DURING THE SUBSEQUENT OFFERING PERIOD WITH RESPECT TO SHARES TENDERED IN THE OFFER AND ACCEPTED FOR PAYMENT. THE SAME CONSIDERATION WILL BE PAID TO STOCKHOLDERS TENDERING SHARES IN THE OFFER OR IN A SUBSEQUENT OFFERING PERIOD, IF ONE IS INCLUDED. The Company has provided the Purchaser with the Company's stockholder lists and security position listings for the purpose of disseminating the Offer to holders of Shares. This Offer to Purchase, the related Letter of Transmittal and other relevant materials will be mailed to record holders of Shares, and will be furnished to brokers, dealers, banks, trust companies and similar persons whose names, or the names of whose nominees, appear on the stockholder lists, or, if applicable, who are listed as participants in a clearing agency's security position listing, for subsequent transmittal to beneficial owners of Shares. 2. PROCEDURES FOR TENDERING SHARES Valid Tender. For a stockholder validly to tender Shares pursuant to the Offer, (a) the certificates for tendered Shares, together with a Letter of Transmittal, properly completed and duly executed, any required signature guarantees and any other required documents, must, prior to the Expiration Date, be received by the Depositary at one of its addresses set forth on the back cover of this Offer to Purchase; (b) in the case of a transfer effected pursuant to the book-entry transfer procedures described below under the caption "Book- Entry Transfer", either a Letter of Transmittal, properly completed and duly executed, and any required signature guarantees, or an Agent's Message (as defined below), and any other required documents, must be 9 received by the Depositary at one of such addresses, such Shares must be delivered pursuant to the book-entry transfer procedures described below and a Book-Entry Confirmation (as defined below) must be received by the Depositary, in each case prior to the Expiration Date; or (c) the tendering stockholder must, prior to the Expiration Date, comply with the guaranteed delivery procedures described below under "Guaranteed Delivery". The valid tender of Shares pursuant to one of the procedures described above will constitute a binding agreement between the tendering stockholder and the Purchaser upon the terms and subject to the conditions of the Offer. THE METHOD OF DELIVERY OF SHARES, THE LETTER OF TRANSMITTAL AND ALL OTHER REQUIRED DOCUMENTS, INCLUDING DELIVERY THROUGH THE BOOK-ENTRY TRANSFER FACILITY (AS DEFINED BELOW), IS AT THE ELECTION AND RISK OF THE TENDERING STOCKHOLDER. SHARES WILL BE DEEMED DELIVERED ONLY WHEN ACTUALLY RECEIVED BY THE DEPOSITARY (INCLUDING, IN THE CASE OF A BOOK-ENTRY TRANSFER, BY BOOK-ENTRY CONFIRMATION). IF DELIVERY IS BY MAIL, REGISTERED MAIL WITH RETURN RECEIPT REQUESTED, PROPERLY INSURED, IS RECOMMENDED. IN ALL CASES, SUFFICIENT TIME SHOULD BE ALLOWED TO ENSURE TIMELY DELIVERY. Book-Entry Transfer. The Depositary will establish an account with respect to the Shares at The Depository Trust Company (the "Book-Entry Transfer Facility") for purposes of the Offer within two business days after the date of this Offer to Purchase. Any financial institution that is a participant of the Book-Entry Transfer Facility's system may make book-entry delivery of Shares by causing the Book-Entry Transfer Facility to transfer such Shares into the Depositary's account in accordance with the Book-Entry Transfer Facility's procedures for such transfer. However, although delivery of Shares may be effected through book-entry transfer into the Depositary's account at the Book-Entry Transfer Facility, the Letter of Transmittal, properly completed and duly executed, with any required signature guarantees, or an Agent's Message, and any other required documents, must be, in any case, received by the Depositary at one of its addresses set forth on the back cover of this Offer to Purchase prior to the Expiration Date for a valid tender of Shares by book-entry. The confirmation of a book-entry transfer of Shares into the Depositary's account at the Book-Entry Transfer Facility as described above is referred to herein as a "Book-Entry Confirmation". DELIVERY OF DOCUMENTS TO THE BOOK-ENTRY TRANSFER FACILITY IN ACCORDANCE WITH THE BOOK-ENTRY TRANSFER FACILITY'S PROCEDURES DOES NOT CONSTITUTE DELIVERY TO THE DEPOSITARY. The term "Agent's Message" means a message, transmitted by the Book-Entry Transfer Facility to, and received by, the Depositary and forming a part of a Book-Entry Confirmation, which states that the Book-Entry Transfer Facility has received an express acknowledgment from the participant in the Book-Entry Transfer Facility tendering the Shares that such participant has received and agrees to be bound by the terms of the Letter of Transmittal and that the Purchaser may enforce such agreement against the participant. Signature Guarantees. No signature guarantee is required on the Letter of Transmittal if (a) the Letter of Transmittal is signed by the registered holder(s) (which term, for purposes of this Section 2, includes any participant in the Book-Entry Transfer Facility's system whose name appears on a security position listing as the owner of the Shares) of Shares tendered therewith and such registered holder has not completed either the box entitled "Special Delivery Instructions" or the box entitled "Special Payment Instructions" on the Letter of Transmittal or (b) such Shares are tendered for the account of a financial institution (including most commercial banks, savings and loan associations and brokerage houses) that is a participant in the Security Transfer Agents Medallion Program, the New York Stock Exchange Medallion Signature Guarantee Program or the Stock Exchange Medallion Program (such participant, an "Eligible Institution"). In all other cases, all signatures on the Letter of Transmittal must be guaranteed by an Eligible Institution. See Instructions 1 and 5 to the Letter of Transmittal. If the certificates for Shares are registered in the name of a person other than the signer of the Letter of Transmittal, or if payment is to be made or certificates for Shares not tendered or not accepted for payment are to be returned to a person other than the registered holder of the certificates surrendered, the tendered certificates must be endorsed or accompanied by appropriate stock powers, in either case signed exactly as the name or names of the registered holders or owners appear on the certificates, with the signatures on the certificates or stock powers guaranteed as aforesaid. See Instructions 1 and 5 to the Letter of Transmittal. 10 Guaranteed Delivery. If a stockholder desires to tender Shares pursuant to the Offer and such stockholder's certificates for Shares are not immediately available or the book-entry transfer procedures cannot be completed on a timely basis or time will not permit all required documents to reach the Depositary prior to the Expiration Date, such stockholder's tender may be effected if all the following conditions are met: (a) such tender is made by or through an Eligible Institution; (b) a properly completed and duly executed Notice of Guaranteed Delivery, substantially in the form provided by the Purchaser, is received by the Depositary at one of its addresses set forth on the back cover of this Offer to Purchase prior to the Expiration Date; and (c) either (i) the certificates for tendered Shares together with a Letter of Transmittal, properly completed and duly executed, and any required signature guarantees, and any other required documents are received by the Depositary at one of its addresses set forth on the back cover of this Offer to Purchase within three trading days after the date of execution of such Notice of Guaranteed Delivery or (ii) in the case of a book-entry transfer effected pursuant to the book-entry transfer procedures described above under "Book-Entry Transfer", either a Letter of Transmittal, properly completed and duly executed, and any required signature guarantees, or an Agent's Message, and any other required documents, are received by the Depositary at one of such addresses, such Shares are delivered pursuant to the book-entry transfer procedures above and a Book-Entry Confirmation is received by the Depositary, in each case within three trading days after the date of execution of such Notice of Guaranteed Delivery. A "trading day" is any day on which the Nasdaq National Market (the "Nasdaq National Market") operated by the Nasdaq Stock Market, Inc., a subsidiary of the National Association of Securities Dealers, Inc. is open for business. The Notice of Guaranteed Delivery may be delivered by hand to the Depositary or transmitted by telegram, facsimile transmission or mail to the Depositary and must include a guarantee by an Eligible Institution in the form set forth in such Notice of Guaranteed Delivery. Preferred Stock Purchase Rights. Holders of Shares will be required to tender one Right for each Share tendered to effect a valid tender of such Share. Unless and until the Distribution Date (as defined in the Rights Agreement) occurs, the Rights are represented by and transferred with the Shares. Accordingly, if the Distribution Date does not occur prior to the Expiration Date of the Offer, a tender of Shares will constitute a tender of the associated Rights. If, however, pursuant to the Rights Agreement or otherwise, a Distribution Date does occur, certificates representing a number of Rights equal to the number of Shares being tendered must be delivered to the Depositary in order for such Shares to be validly tendered. If a Distribution Date has occurred, a tender of Shares without Rights constitutes an agreement by the tendering shareholder to deliver certificates representing a number of Rights equal to the number of Shares tendered pursuant to the Offer to the Depositary within three trading days after the date such certificates are distributed. The Purchaser reserves the right to require that it receive such certificates prior to accepting Shares for payment. Payment for Shares tendered and purchased pursuant to the Offer will be made only after timely receipt by the Depositary of, among other things, such certificates, if such certificates have been distributed to holders of Shares. The Purchaser will not pay additional consideration for the Rights tendered pursuant to the Offer. The Rights Agreement has been amended as of January 24, 2003, to exempt from the provisions of the Rights Agreement the Merger Agreement, the acquisition of Shares by the Purchaser pursuant to the Offer and the other transactions contemplated by the Merger Agreement. Other Requirements. Notwithstanding any provision hereof, payment for Shares tendered pursuant to the Offer will in all cases be made only after timely receipt by the Depositary of (a) certificates for (or a timely Book-Entry Confirmation with respect to) such Shares, (b) a Letter of Transmittal, properly completed and duly executed, with any required signature guarantees (or, in the case of a book-entry transfer, an Agent's Message in lieu of the Letter of Transmittal) and (c) any other documents required by the Letter of Transmittal. Accordingly, tendering stockholders may be paid at different times depending upon when certificates for Shares or Book-Entry Confirmations with respect to Shares are actually received by the Depositary. UNDER NO CIRCUMSTANCES WILL INTEREST BE PAID BY THE PURCHASER 11 ON THE PURCHASE PRICE OF THE SHARES, REGARDLESS OF ANY EXTENSION OF THE OFFER OR ANY DELAY IN MAKING SUCH PAYMENT. Grant of Proxy. By executing a Letter of Transmittal (or, in the case of a book-entry transfer, by delivery of an Agent's Message, in lieu of a Letter of Transmittal), a tendering stockholder will irrevocably appoint designees of the Purchaser as such stockholder's attorneys-in-fact and proxies in the manner set forth in the Letter of Transmittal, each with full power of substitution, to the full extent of such stockholder's rights with respect to the Shares tendered by such stockholder and accepted for payment by the Purchaser and with respect to any and all other Shares or other securities or rights issued or issuable in respect of such Shares on or after January 20, 2003. All such proxies will be considered coupled with an interest in the tendered Shares. Such appointment will be effective when, and only to the extent that, the Purchaser accepts for payment Shares tendered by such stockholder as provided herein. The Offer does not constitute a solicitation of proxies, absent a purchase of Shares, for any meeting of the Company's stockholders, which will be made only pursuant to separate proxy solicitation materials complying with the Exchange Act. Upon the effectiveness of such appointment, all prior powers of attorney, proxies and consents given by such stockholder with respect to such Shares or other securities or rights will, without further action, be revoked and no subsequent powers of attorney, proxies, consents or revocations may be given (and, if given, will not be effective). The designees of the Purchaser will thereby be empowered to exercise all voting and other rights with respect to such Shares and other securities or rights in respect of any annual, special or adjourned meeting of the Company's stockholders, actions by written consent in lieu of any such meeting or otherwise, as they in their sole discretion deem proper. The Purchaser reserves the right to require that, in order for Shares to be deemed validly tendered, immediately upon the Purchaser's acceptance for payment of such Shares, the Purchaser must be able to exercise full voting, consent and other rights with respect to such Shares and other securities or rights, including voting at any meeting of stockholders. Determination of Validity. All questions as to the validity, form, eligibility (including time of receipt) and acceptance of any tender of Shares will be determined by the Purchaser in its sole discretion, which determination will be final and binding. The Purchaser reserves the absolute right to reject any or all tenders determined by it not to be in proper form or the acceptance for payment of or payment for which may, in the opinion of the Purchaser, be unlawful. The Purchaser also reserves the absolute right to waive any defect or irregularity in the tender of any Shares of any particular stockholder whether or not similar defects or irregularities are waived in the case of other stockholders. No tender of Shares will be deemed to have been validly made until all defects or irregularities relating thereto have been cured or waived. None of the Purchaser, Parent, the Company, the Depositary, the Information Agent or any other person will be under any duty to give notification of any defects or irregularities in tenders or incur any liability for failure to give any such notification. The Purchaser's interpretation of the terms and conditions of the Offer (including the Letter of Transmittal and the instructions thereto and any other related documents thereto) will be final and binding. Backup Withholding. In order to avoid "backup withholding" of U.S. federal income tax on payments of cash pursuant to the Offer, a stockholder surrendering Shares in the Offer must, unless an exemption applies, provide the Depositary with such stockholder's correct taxpayer identification number ("TIN") on a Substitute Form W-9 and certify under penalties of perjury that such TIN is correct, that such stockholder is not subject to backup withholding, and that such stockholder is a U.S. person (including a U.S. resident alien). If a stockholder does not provide such stockholder's correct TIN or fails to provide the certifications described above, the Internal Revenue Service (the "IRS") may impose a penalty on such stockholder and payment of cash to such stockholder pursuant to the Offer may be subject to backup withholding of 30%. All stockholders surrendering Shares pursuant to the Offer should complete and sign the main signature form and the Substitute Form W-9 included as part of the Letter of Transmittal to provide the information and certification necessary to avoid backup withholding (unless an applicable exemption exists and is proved in a manner satisfactory to the Purchaser and the Depositary). Certain stockholders (including, among others, all corporations, individual retirement accounts and certain foreign individuals and entities) are not subject to backup withholding. Noncorporate foreign stockholders should complete and sign the main signature form 12 and the appropriate Form W-8, Certificate of Foreign Status, a copy of which may be obtained from the Depositary, in order to avoid backup withholding. See Instruction 9 to the Letter of Transmittal. 3. WITHDRAWAL RIGHTS Except as otherwise provided in this Section 3, tenders of Shares are irrevocable. Shares tendered pursuant to the Offer may be withdrawn pursuant to the procedures set forth below at any time prior to the Expiration Date and, unless theretofore accepted for payment and paid for by the Purchaser pursuant to the Offer, may also be withdrawn at any time after Friday, March 28, 2003. For a withdrawal to be effective, a written or facsimile transmission notice of withdrawal must be timely received by the Depositary at one of its addresses set forth on the back cover of this Offer to Purchase and must specify the name of the person having tendered the Shares to be withdrawn, the number of Shares to be withdrawn and the name of the registered holder of the Shares to be withdrawn, if different from the name of the person who tendered the Shares. If certificates for Shares have been delivered or otherwise identified to the Depositary, then, prior to the physical release of such certificates, the serial numbers shown on such certificates must be submitted to the Depositary and, unless such Shares have been tendered by an Eligible Institution, any and all signatures on the notice of withdrawal must be guaranteed by an Eligible Institution. If Shares have been tendered pursuant to the book-entry transfer procedures described in Section 2 of this Offer to Purchase, any notice of withdrawal must also specify the name and number of the account at the Book-Entry Transfer Facility to be credited with the withdrawn Shares and otherwise comply with the Book-Entry Transfer Facility's procedures. Withdrawals of tenders of Shares may not be rescinded, and any Shares properly withdrawn will thereafter be deemed not validly tendered for purposes of the Offer. However, withdrawn Shares may be re-tendered by again following one of the procedures described in Section 2 of this Offer to Purchase at any time prior to the Expiration Date. All questions as to the form and validity (including time of receipt) of any notice of withdrawal will be determined by the Purchaser in its sole discretion, which determination will be final and binding. None of the Purchaser, Parent, the Company, the Depositary, the Information Agent or any other person will be under any duty to give notification of any defects or irregularities in any notice of withdrawal or incur any liability for failure to give any such notification. In the event the Purchaser provides a Subsequent Offering Period following the Offer, no withdrawal rights will apply to Shares tendered during such Subsequent Offering Period or to Shares tendered in the Offer and accepted for payment. 4. ACCEPTANCE FOR PAYMENT AND PAYMENT Upon the terms and subject to the conditions of the Offer (including, if the Offer is extended or amended, the terms and conditions of any such extension or amendment), the Purchaser will accept for payment and will pay for all Shares validly tendered prior to the Expiration Date and not properly withdrawn in accordance with Section 3 of this Offer to Purchase as soon as practicable after the Expiration Date. The Purchaser, subject to the Merger Agreement, expressly reserves the right, in its sole discretion, to delay acceptance for payment of or payment for Shares in order to comply in whole or in part with any applicable law, including, without limitation, the HSR Act. Any such delays will be effected in compliance with Rule 14e-1(c) under the Exchange Act (relating to a bidder's obligation to pay for or return tendered securities promptly after the termination or withdrawal of such bidder's offer). In all cases, payment for Shares accepted for payment pursuant to the Offer will be made only after timely receipt by the Depositary of (a) the certificates for such Shares, together with a Letter of Transmittal, properly completed and duly executed, and any required signature guarantees or (b) in the case of a transfer effected pursuant to the book-entry transfer procedures described in Section 2 of this Offer to Purchase, a Book-Entry Confirmation and either a Letter of Transmittal, properly completed and duly executed, and any required signature guarantees, or an Agent's Message, and any other required documents. Accordingly, tendering stockholders may be paid at different times depending upon when certificates for Shares or Book-Entry Confirmations with respect to Shares are actually received by the Depositary. 13 The per Share consideration paid to any stockholder pursuant to the Offer will be the highest per Share consideration paid to any other stockholder pursuant to the Offer. For purposes of the Offer, the Purchaser will be deemed to have accepted for payment, and thereby purchased, Shares validly tendered to the Purchaser and not properly withdrawn as, if and when the Purchaser gives oral or written notice to the Depositary of the Purchaser's acceptance for payment of such Shares. Upon the terms and subject to the conditions of the Offer, payment for Shares accepted for payment pursuant to the Offer will be made by deposit of the purchase price therefor with the Depositary, which will act as an agent for tendering stockholders for the purpose of receiving payment from the Purchaser and transmitting payment to tendering stockholders whose Shares have been accepted for payment. UNDER NO CIRCUMSTANCES WILL INTEREST BE PAID ON THE PURCHASE PRICE FOR TENDERED SHARES, REGARDLESS OF ANY EXTENSION OF OR AMENDMENT TO THE OFFER OR ANY DELAY IN PAYING FOR SUCH SHARES. If the Purchaser is delayed in its acceptance for payment of or payment for Shares or is unable to accept for payment or pay for Shares pursuant to the Offer for any reason, then, without prejudice to the Purchaser's rights under the Offer (but subject to compliance with Rule 14e-1(c) under the Exchange Act (relating to a bidder's obligation to pay for or return tendered securities promptly after the termination or withdrawal of such bidder's offer) and the terms of the Merger Agreement (requiring that the Purchaser pay for Shares accepted for payment as soon as practicable after the Expiration Date)), the Depositary may, nevertheless, on behalf of the Purchaser, retain tendered Shares, and such Shares may not be withdrawn except to the extent tendering stockholders are entitled to do so as described in Section 3 of this Offer to Purchase. If any tendered Shares are not accepted for payment pursuant to the terms and conditions of the Offer for any reason, the certificates for such Shares will be returned (and, if certificates are submitted for more Shares than are tendered, new certificates for the Shares not tendered will be sent) in each case without expense to the tendering stockholder (or, in the case of Shares delivered by book-entry transfer of such Shares into the Depositary's account at the Book-Entry Transfer Facility pursuant to the book-entry transfer procedures described in Section 2 of this Offer to Purchase, such Shares will be credited to an account maintained at the Book-Entry Transfer Facility), as promptly as practicable after the expiration or termination of the Offer. The Purchaser reserves the right to transfer or assign, in whole or from time to time in part, to Parent, or to one or more direct or indirect wholly owned subsidiaries of Parent, the right to purchase Shares tendered pursuant to the Offer, but any such transfer or assignment will not relieve the Purchaser of its obligations under the Offer and will in no way prejudice the rights of tendering stockholders to receive payment for Shares validly tendered and accepted for payment pursuant to the Offer. 5. CERTAIN U.S. FEDERAL INCOME TAX CONSEQUENCES The receipt of cash pursuant to the Offer or the Merger will be a taxable transaction for U.S. federal income tax purposes under the Internal Revenue Code of 1986, as amended (the "Code") and may also be a taxable transaction under applicable state, local or foreign income tax laws. Generally, for U.S. federal income tax purposes, a tendering stockholder will recognize gain or loss equal to the difference between the amount of cash received by the stockholder pursuant to the Offer or Merger and the aggregate adjusted tax basis in the Shares tendered by the stockholder and purchased pursuant to the Offer or converted into cash in the Merger, as the case may be. Gain or loss will be calculated separately for each block of Shares tendered and purchased pursuant to the Offer or converted into cash in the Merger, as the case may be. If tendered Shares are held by a tendering stockholder as capital assets, gain or loss recognized by such stockholder will be capital gain or loss, which will be long-term capital gain or loss if such stockholder's holding period for the Shares exceeds one year. In the case of a tendering stockholder who is an individual, long-term capital gains will be eligible for a maximum U.S. federal income tax rate of 20%. The ability to use capital losses to offset ordinary income is limited. A stockholder (other than certain exempt stockholders including, among others, corporations, individual retirement accounts and certain foreign individuals and entities) that tenders Shares may be subject to 30% backup withholding unless the stockholder provides its TIN and certifies that such number is correct (or 14 properly certifies that it is awaiting a TIN), certifies as to no loss of exemption from backup withholding, certifies that the stockholder is a U.S. person (including a U.S. resident alien), and otherwise complies with the applicable requirements of the backup withholding rules. A stockholder that does not furnish a required TIN or that does not otherwise establish a basis for an exemption from backup withholding may be subject to a penalty imposed by the IRS. See "Backup Withholding" under Section 2 of this Offer to Purchase. Each stockholder should complete and sign the Substitute Form W-9 included as part of the Letter of Transmittal so as to provide the information and certification necessary to avoid backup withholding. If backup withholding applies to a stockholder, the Depositary is required to withhold 30% from payments to such stockholder. Backup withholding is not an additional tax. Rather, the amount of the backup withholding can be credited against the U.S. federal income tax liability of the person subject to the backup withholding, provided that the required information is given to the IRS. If backup withholding results in an overpayment of tax, a refund can be obtained by the stockholder by filing a U.S. federal income tax return. The foregoing discussion may not be applicable with respect to Shares received pursuant to the exercise of employee stock options or otherwise as compensation, or with respect to holders of Shares who are subject to special tax treatment under the Code, such as non-U.S. persons, life insurance companies, tax-exempt organizations and financial institutions. The discussion also may not apply to a holder of Shares in light of individual circumstances, such as holding Shares as a hedge or as part of a straddle or a hedging, constructive sale, integrated or other risk-reduction transaction. STOCKHOLDERS ARE URGED TO CONSULT THEIR OWN TAX ADVISORS TO DETERMINE THE PARTICULAR TAX CONSEQUENCES TO THEM OF THE OFFER AND THE MERGER (INCLUDING THE APPLICATION AND EFFECT OF ANY STATE, LOCAL OR FOREIGN INCOME AND OTHER TAX LAWS). 6. PRICE RANGE OF THE SHARES; DIVIDENDS ON THE SHARES From July 30, 1998 through January 4, 2001, the Shares were listed for trading on the Nasdaq National Market under the symbol "GIGX". From January 5, 2001 through March 22, 2001, the Shares were listed for trading on the Nasdaq SmallCap Market under the symbol "GIGX". Since March 23, 2001, the Shares have been traded on the OTC Bulletin Board under the symbol "GIGX". The Shares continue to trade on the OTC Bulletin Board under the symbol "GIGX". The following table sets forth, for each of the periods indicated, the high and low trade prices per Share.
HIGH LOW ----- ----- Year Ended December 31, 2001: First Quarter............................................... $3.88 $1.75 Second Quarter.............................................. 2.67 1.25 Third Quarter............................................... 2.05 0.60 Fourth Quarter.............................................. 2.40 0.87 Year Ended December 31, 2002: First Quarter............................................... $2.65 $1.83 Second Quarter.............................................. 3.50 1.55 Third Quarter............................................... 2.65 1.20 Fourth Quarter.............................................. 1.80 0.65 Year Ending December 31, 2003: First Quarter (through January 24, 2003).................... $4.64 $1.26
On January 17, 2003, the last full trading day before the public announcement of the execution of the Merger Agreement, the closing trade price on the OTC Bulletin Board of the Shares was $1.56 per Share. On January 24, 2003, the last full trading day before commencement of the Offer, the closing trade price on the OTC Bulletin Board of the Shares was $4.64 per Share. STOCKHOLDERS ARE URGED TO OBTAIN CURRENT MARKET QUOTATIONS FOR THE SHARES. 15 The Purchaser has been advised by the Company that the Company has never declared or paid any cash dividends on the Shares. 7. EFFECT OF THE OFFER ON THE MARKET FOR THE SHARES; SHARE QUOTATION; EXCHANGE ACT REGISTRATION; MARGIN REGULATIONS Market for the Shares. The purchase of Shares pursuant to the Offer will reduce the number of holders of Shares and the number of Shares that might otherwise trade publicly and could adversely affect the liquidity and market value of the remaining Shares held by the public. Exchange Act Registration. The Shares are currently registered under the Exchange Act. Such registration may be terminated upon application of the Company to the Commission if the Shares are neither listed on a national securities exchange nor held by 300 or more holders of record. Termination of registration of the Shares under the Exchange Act would reduce the information required to be furnished by the Company to its stockholders and to the Commission and would make certain provisions of the Exchange Act no longer applicable to the Company, such as the short-swing profit-recovery provisions of Section 16(b) of the Exchange Act and the requirement of furnishing a proxy or information statement pursuant to Section 14(a) or 14(c) of the Exchange Act in connection with stockholders' meetings and the related requirement of furnishing an annual report to stockholders. Furthermore, the ability of "affiliates" of the Company and persons holding "restricted securities" of the Company to dispose of such securities pursuant to Rule 144 or 144A promulgated under the Securities Act of 1933, as amended, may be impaired or eliminated. If the Company does not continue to timely file the information and reports required under the Exchange Act, the Shares would no longer be eligible for OTC Bulletin Board reporting. The Purchaser intends to seek to cause the Company to apply for termination of registration of the Shares under the Exchange Act as soon after the completion of the Offer as the requirements for such termination are met. Margin Regulations. The Shares are not margin securities under the rules promulgated by the Board of Governors of the Federal Reserve System. 8. CERTAIN INFORMATION CONCERNING THE COMPANY The Company is a Delaware corporation with its principal offices at 139 Main Street, Cambridge, Massachusetts 02142, telephone number (617) 577-4900. The Company provides research, advisory and consulting services on technology information, enabling companies to maximize technology investments and achieve business results. Available Information. The Company is subject to the informational requirements of the Exchange Act and, in accordance therewith, is required to file reports and other information with the Commission relating to its business, financial condition and other matters. Certain information as of particular dates concerning the Company's directors and officers, their remuneration, stock options and other matters, the principal holders of the Company's securities and any material interest of such persons in transactions with the Company is required to be disclosed in the Company's proxy statements distributed to the Company's stockholders and filed with the Commission. Such reports, proxy statements and other information should be available for inspection at the public reference facility of the Commission at 450 Fifth Street, N.W., Washington, DC 20549. Copies of such information should be obtainable, by mail, upon payment of the Commission's customary charges, by writing to the Commission's principal office at 450 Fifth Street, N.W., Washington, DC 20549. The Commission also maintains a Web site on the Internet at http: //www.sec.gov/ that contains reports, proxy and information statements and other information regarding registrants that file electronically with the Commission. Certain Company Projections of Operating Results. During the course of discussions between representatives of Parent and the Company, the Company provided Parent or its representatives with certain non-public business and financial information about the Company. This information included projections for 2003 of total revenues of $67.40 million, cash flow from operations of $8.90 million and income from operations of $5.15 million. 16 The Company has advised the Purchaser and Parent that it does not as a matter of course make public any projections as to future performance or earnings, and the projections set forth above are included in this Offer to Purchase only because this information was provided to Parent. The projections were not prepared with a view to public disclosure or compliance with the published guidelines of the Commission or the guidelines established by the American Institute of Certified Public Accountants regarding projections or forecasts. The projections do not purport to present operations in accordance with generally accepted accounting principles, and the Company's independent auditors have not examined or compiled the projections and accordingly assume no responsibility for them. The Company has advised the Purchaser and Parent that its internal financial forecasts (upon which the projections provided to Parent and the Purchaser were based in part) are, in general, prepared solely for internal use and capital budgeting and other management decisions and are subjective in many respects and thus susceptible to interpretations and periodic revision based on actual experience and business developments. The projections also reflect numerous assumptions made by management of the Company, including assumptions with respect to the market for the Company's products and services, general business, economic, market and financial conditions and other matters, all of which are difficult to predict, many of which are beyond the Company's control, and none of which were subject to approval by Parent or the Purchaser. Accordingly, there can be no assurance that the assumptions made in preparing the projections will prove accurate. It is expected that there will be differences between actual and projected results, and actual results may be materially greater or less than those contained in the projections. The inclusion of the projections herein should not be regarded as an indication that any of Parent, the Purchaser, the Company or their respective affiliates or representatives considered or consider the projections to be a reliable prediction of future events, and the projections should not be relied upon as such. None of Parent, the Purchaser, the Company or any of their respective affiliates or representatives has made or makes any representation to any person regarding the ultimate performance of the Company compared to the information contained in the projections, and none of them intends to update or otherwise revise the projections to reflect circumstances existing after the date when made or to reflect the occurrence of future events even in the event that any or all of the assumptions underlying the projections are shown to be in error. Except as otherwise stated in this Offer to Purchase, the information concerning the Company contained herein has been taken from or based upon publicly available documents on file with the Commission and other publicly available information. Although Parent and the Purchaser do not have any knowledge that any such information is untrue, neither the Purchaser nor Parent takes any responsibility for the accuracy or completeness of such information or for any failure by the Company to disclose events that may have occurred and may affect the significance or accuracy of any such information. 9. CERTAIN INFORMATION CONCERNING PARENT AND THE PURCHASER The Purchaser, a Delaware corporation that is a wholly owned subsidiary of Parent, was organized to acquire the Company and has not conducted any unrelated activities since its organization. All outstanding shares of capital stock of the Purchaser are owned by Parent. Parent, a Delaware corporation, is an independent technology research firm that conducts research and analysis on the impact of emerging technologies on business, consumers, and society. The principal office of Parent and the Purchaser is located at 400 Technology Square, Cambridge, Massachusetts 02139, telephone number (617) 613-6000. The name, citizenship, business address, present principal occupation or employment and five-year employment history of each of the directors and executive officers of the Purchaser and Parent are set forth in Appendix I hereto. Except as set forth in this Offer to Purchase, during the past two years, none of Parent or the Purchaser, nor, to their best knowledge, any of the persons listed on Appendix I hereto, has had any business relationship or transaction with the Company or any of its executive officers, directors or affiliates that is required to be reported under the rules and regulations of the Commission applicable to the Offer. Except as set forth in this Offer to Purchase, none of Parent, the Purchaser, any of their executive officers, directors or affiliates, nor any of their respective associates or majority-owned subsidiaries, beneficially owns any securities of the Company or has effected any transactions in the securities of the Company during the 17 past 60 days. Except as set forth in this Offer to Purchase, there have been no contacts, negotiations or transactions between Parent, the Purchaser or any of their subsidiaries or, to their best knowledge, any of the persons listed on Appendix I to this Offer to Purchase, on the one hand, and the Company or its affiliates, on the other hand, concerning a merger, consolidation or acquisition, tender offer or other acquisition of securities, and election of directors or a sale or other transfer of a material amount of assets. Warren Hadley, Chief Financial Officer of Parent, owns an aggregate of 800 Shares of the Company, which represents less than 1% of the outstanding shares of the Company as of January 20, 2003. These shares were purchased by Mr. Hadley pursuant to transactions that were effected in 2000 and 2001. Because the only consideration in the Offer and Merger is cash and the Offer covers all outstanding Shares, and in view of the absence of a financing condition and financial capacity of Parent and its affiliates, the Purchaser believes the financial condition of Parent and its affiliates is not material to a decision by a holder of Shares whether to hold, sell or tender Shares pursuant to the Offer. 10. SOURCE AND AMOUNT OF FUNDS The Offer is not conditioned on any financing arrangements. The total amount of funds required by the Purchaser to purchase all outstanding Shares pursuant to the Offer (assuming the exercise of all outstanding options and warrants and after deducting the proceeds of such exercise) and to pay fees and expenses related to the Offer and the Merger is estimated to be approximately $62.0 million. The Purchaser plans to obtain all funds needed for the Offer and the Merger through capital contributions or intercompany advances from Parent. 11. CONTACTS AND TRANSACTIONS WITH THE COMPANY; BACKGROUND OF THE OFFER BACKGROUND OF THE OFFER During the summer of 2001, Robert K. Weiler, then President and Chief Executive Officer of the Company, and George F. Colony, Chairman of the Board and Chief Executive Officer of Parent, met to discuss their respective businesses. At this meeting, Mr. Colony asked Mr. Weiler what price it would take for a third party to buy the Company. Mr. Weiler indicated that a third party could acquire all the outstanding Common Stock of the Company for $9 per share. Mr. Colony responded that the proposed price was too expensive. In mid-December 2002, Mr. Colony approached Mr. Weiler to discuss the possibility of Parent acquiring the Company. During a meeting on December 19, 2002 between Mr. Weiler and Mr. Colony, Mr. Weiler informed Mr. Colony that an acquisition of the Company in the $2 to $4 range did not make sense but that further discussions would make sense at a higher price. On December 30, 2002, Mr. Colony and Warren Hadley, Chief Financial Officer of Parent, met with Mr. Weiler and Mr. A.G.W. Biddle, III, a member of the Company's Board of Directors, to discuss Parent's potential acquisition of the Company. During that meeting, the parties discussed the potential synergies that could result from an acquisition. Mr. Biddle expressed his belief that an offer in the $5 per share range was worth discussing further. Mr. Weiler and Mr. Biddle agreed to provide Mr. Hadley with due diligence materials. From December 30, 2002 through January 10, 2003, representatives of Parent conducted a due diligence investigation of the Company. On January 9, 2003, Mr. Colony called Mr. Weiler to discuss the benefits of a potential acquisition of the Company and operational matters. On January 10, 2003, Parent's Board of Directors approved proceeding with a final offer of $4.75 per share in cash. That same day, Mr. Colony telephoned Mr. Biddle to advise him that Parent was offering a price of $4.75 per share in cash. 18 On January 13, Mr. Biddle telephoned Mr. Colony to inform him that the Company was willing to proceed with negotiations for an acquisition of the Company. On January 15, 2003, Parent and the Company entered into a confidentiality agreement covering nonpublic information to be exchanged between the parties. Beginning on January 14, 2003 and continuing through January 20, 2003, representatives of Parent and the Company and their respective counsel negotiated the final terms of the Merger Agreement. During this time period, the Parent continued its due diligence investigation of the Company. On January 20, 2003, each of the Board of Directors of the Company and the Board of Directors of the Parent met individually and approved the proposed Merger Agreement. The parties executed the Merger Agreement on January 20, 2003. On January 21, 2003, Parent and the Company issued a joint press release announcing the transaction. On January 27, 2003, in accordance with the Merger Agreement, the Parent commenced the Offer. 12. PURPOSE OF THE OFFER; THE MERGER AGREEMENT; PLANS FOR THE COMPANY PURPOSE The purpose of the Offer is to enable Parent to acquire control of the Company and is a first step to acquire all of the outstanding Shares. The purpose of the Merger is to acquire all outstanding Shares not tendered and purchased pursuant to the Offer or otherwise. THE MERGER AGREEMENT The following is a summary of material portions of the Merger Agreement. This summary, however, may not contain all the information that is important to you. A copy of the Merger Agreement is included as exhibit (d)(1) to the Schedule TO filed with the Commission. You should read the Merger Agreement in its entirety for a more complete description of the matters summarized below. The Merger Agreement provides that, following the satisfaction or waiver of the conditions described below under "Conditions to the Merger", the Purchaser will be merged with and into the Company, with the Company being the surviving corporation, or if Parent so elects at any time after the expiration date, the Company will be merged with and into the Purchaser, with the Purchaser being the surviving corporation. In either case, each issued Share (other than Shares owned by Parent, the Purchaser or the Company or a subsidiary of Parent, the Purchaser or the Company or by stockholders, if any, who are entitled to and who properly exercise appraisal rights under Delaware law) will be converted into the right to receive the highest price per Share paid pursuant to the Offer in cash, without interest thereon. Vote Required To Approve Merger. The DGCL requires, among other things, that the adoption of any plan of merger of the Company must be approved by the Board of Directors of the Company and, if the "short-form" merger procedure described below is not available, approved by the holders of majority of the Company's outstanding voting securities. The Board of Directors of the Company has approved the Offer, the Merger and the Merger Agreement; consequently, the only additional action of the Company that may be necessary to effect the Merger is approval of the Merger Agreement by the Company's stockholders if such "short-form" merger procedure is not available. If required by the DGCL, the Company will call and hold a meeting of its stockholders promptly following the consummation of the Offer and the purchase of the Shares tendered in the Offer for the purposes of voting upon the approval of the Merger Agreement. At any such meeting all Shares then owned by Parent or the Purchaser will be voted in favor of the approval of the Merger Agreement. If the Purchaser acquires, through the Offer or otherwise, voting power with respect to a majority of the outstanding Shares (which would be the case if the Minimum Condition were satisfied and the Purchaser were to accept for payment Shares tendered pursuant to the Offer), it would have sufficient voting power to effect the Merger without the affirmative vote of any other stockholder of the Company. "Short-Form" Merger Procedure. The DGCL provides that, if a parent company owns at least 90% of the outstanding shares of each class of stock of a subsidiary, the parent company may merge that subsidiary with and into the parent company (or, at the parent's option, merge itself with and into the subsidiary) 19 pursuant to the "short-form" merger procedures without prior notice to, or the approval of, the other stockholders of the subsidiary. In order to consummate the Merger pursuant to these provisions of the DGCL, the Purchaser would have to own at least 90% of the outstanding Shares. Conditions to the Merger. The Merger Agreement provides that the respective obligations of each party to effect the Merger are subject to the satisfaction or waiver of certain conditions, including the following: (a) the Company's stockholders shall have approved the Merger by an affirmative vote of the holders of a majority of the outstanding shares (the "Common Stock Approval"), if required; (b)(i) any requisite waiting period (and any extension thereof) applicable to the Merger under the HSR Act shall have been terminated or shall have expired, and (ii) any consents, approvals and filings under any other foreign antitrust law the absence of which would prohibit the consummation of the Merger, shall have been obtained or made; (c) no statute, rule, regulation, executive order, decree, temporary restraining order, preliminary or permanent injunction or other order enacted, entered, promulgated, enforced or issued by any Governmental Entity (as defined below under "Termination of the Merger Agreement"), or other legal restraint or prohibition preventing the consummation of the Merger shall be in effect; provided that each of the parties shall have used all reasonable efforts to prevent the entry of any such injunction or other order and to appeal as promptly as possible any such injunction or other order that may be entered; and (d) the Purchaser shall have accepted Shares for payment pursuant to the Offer; provided that a party may not assert this condition if the failure of the Purchaser to accept Shares for payment pursuant to the Offer shall have constituted or resulted from a material breach of the Offer or the Merger Agreement by such party. Termination of the Merger Agreement. The Merger Agreement may be terminated at any time prior to the effective time of the Merger (the "Effective Time"), whether before or after adoption of the Merger Agreement by the stockholders of the Company: (a) by mutual written consent of Parent, the Purchaser and the Company; (b) by either Parent or the Company: (i) if the Offer is not consummated on or before April 30, 2003; provided that this right to terminate the Merger Agreement is not available to any party whose willful and material breach of the Merger Agreement has resulted in the failure to consummate the Offer; (ii) if any Federal, state, local or foreign government or any court of competent jurisdiction, administrative agency or commission or other governmental authority or instrumentality, domestic or foreign (a "Governmental Entity"), shall have issued an order, decree or ruling or taken any other action permanently enjoining, restraining or otherwise prohibiting the acceptance for payment of, or payment for, the Shares pursuant to the Offer or the Merger and such order, decree, ruling or other action shall have become final and nonappealable; or (iii) if as the result of the failure of any of the conditions to the Offer described below in Section 14 of this Offer to Purchase, the Offer shall have terminated or expired in accordance with its terms without the Purchaser having accepted Shares for payment pursuant to the Offer; provided that this right to terminate the Merger Agreement is not available to any party whose failure to fulfill any of its obligations under the Merger Agreement results in the failure of any such condition or if the failure of such condition results from facts or circumstances that constitute a willful breach of any representation or warranty under the Merger Agreement by such party; or (iv) if the Purchaser fails to commence the Offer on or before March 1, 2003 due to a failure of the condition to the Offer described below in paragraph (a) of Section 14 of this Offer to Purchase provided, however, that this right to terminate the Merger Agreement is not available to the Company if its failure to fulfill any of its obligations under the Merger Agreement results in the failure of such condition or if the failure results from facts or circumstances that constitute a willful breach of any representation or warranty under the Merger Agreement by the Company; or (c) by Parent, if the Company breaches or fails to perform in any material respect any of its representations, warranties or covenants contained in the Merger Agreement (other than a breach or 20 failure to perform for which Parent has the right to terminate the Merger Agreement described in (d)(ii) below), which breach or failure to perform (i) would give rise to the failure of a condition to the Offer described below in Section 14 of this Offer to Purchase, and (ii) cannot be or has not been cured within 30 days after the giving of written notice to the Company of such breach (provided that Parent is not then in material breach of any representation, warranty or covenant contained in the Merger Agreement); (d) by Parent prior to the first acceptance of Shares for payment pursuant to the Offer (the "Acceptance Date"): (i) if the Board of Directors of the Company or any committee thereof withdraws or modifies in a manner adverse to Parent or the Purchaser, or publicly proposes to withdraw or modify in a manner adverse to Parent or the Purchaser, its approval or recommendation of the Merger Agreement, the Offer or the Merger, fails to recommend to the Company's stockholders that they accept the Offer and give the Common Stock Approval or publicly approves or recommends, or publicly proposes to approve or recommend, any Takeover Proposal (as defined below under "Takeover Proposals"); or (ii) if the Company or any of its officers, directors, representatives or agents willfully takes any of the actions that are prohibited by the provisions described below under "Takeover Proposals"; (e) by the Company prior to the Acceptance Date in the circumstances described below under "Takeover Proposals" in which such termination is permitted, subject to compliance by the Company with the notice provisions described below and the termination fee provisions described below; or (f) by the Company prior to the Acceptance Date, if Parent breaches or fails to perform in any material respect any of its representations, warranties or covenants contained in the Merger Agreement, which breach or failure to perform cannot be or has not been cured within 30 days after the giving of written notice to Parent of such breach (provided that the Company is not then in material breach of any representation, warranty or covenant contained in the Merger Agreement). Takeover Proposals. The Merger Agreement provides that the Company will not, nor will it authorize or permit any of its subsidiaries to, nor will it authorize or permit any director, officer or employee of, or any investment banker, attorney or other advisor or representative of, the Company or any of its subsidiaries to (i) directly or indirectly, solicit, initiate or encourage the submission of any Takeover Proposal, (ii) enter into any agreement with respect to any Takeover Proposal or (iii) directly or indirectly, participate in any discussions or negotiations regarding, or furnish to any person any information with respect to, or take any other action to facilitate any inquiries or the making of any proposal that constitutes, or may reasonably be expected to lead to, any Takeover Proposal; provided that prior to the Acceptance Date, the Board of Directors of the Company may, to the extent necessary to act in a manner consistent with its fiduciary obligations, as determined in good faith by it after consultation with outside counsel and Alliant Partners or another nationally recognized independent financial advisor, in response to a Takeover Proposal that the Board of Directors determines, in good faith after consultation with outside counsel is reasonably likely to lead to a Superior Proposal (as defined below) that was unsolicited and that did not otherwise result from a breach or a deemed breach of this provision, and subject to compliance with the notification obligations described below, (x) furnish information with respect to the Company to the person making such Takeover Proposal (and its representatives) pursuant to a customary confidentiality agreement; and (y) participate in discussions or negotiations with the person making such Takeover Proposal (and its representatives) regarding such Takeover Proposal. "Takeover Proposal" means (i) any proposal or offer for a merger, consolidation, dissolution, recapitalization or other business combination involving the Company or any significant subsidiary of the Company, (ii) any proposal for the issuance by the Company of over 15% of its equity securities as consideration for the assets or securities of another person or (iii) any proposal or offer to acquire in any manner, directly or indirectly, over 15% of the equity securities or consolidated total assets of the Company, in each case other than pursuant to the Offer, the Merger and the other transactions contemplated by the Merger Agreement. 21 "Superior Proposal" means any proposal made by a third party to acquire substantially all the equity securities or assets of the Company, pursuant to a tender or exchange offer, a merger, a consolidation, a liquidation or dissolution, a recapitalization or a sale of all or substantially all its assets, (i) on terms which the Board of Directors of the Company determines in good faith to be superior from a financial point of view to the holders of Shares to the Offer, the Merger and the other transactions contemplated by the Merger Agreement, taking into account all the terms and conditions of such proposal and the Merger Agreement (including any proposal by Parent to amend the terms of the Offer, the Merger and the transactions contemplated by the Merger Agreement) and (ii) that is reasonably capable of being completed, taking into account all financial, regulatory, legal and other aspects of such proposal. The Merger Agreement further provides that, unless the Board of Directors, after consultation with outside counsel, determines in its good faith judgment that it is necessary to do so to fulfill its fiduciary obligations, neither the Board of Directors of the Company nor any committee thereof may (i) withdraw (or modify in a manner adverse to Parent or the Purchaser) or publicly propose to withdraw (or modify in a manner adverse to Parent or the Purchaser) the approval or recommendation by such Board of Directors or any such committee of the Merger Agreement, the Offer or the Merger, (ii) approve any letter of intent, agreement in principle, acquisition or similar agreement relating to any Takeover Proposal, or (iii) approve or recommend, or publicly propose to approve or recommend, any Takeover Proposal. Furthermore, the Company may not take the actions set forth in clauses (ii) or (iii) of the preceding sentence unless: (i) the Board of Directors of the Company has received a Superior Proposal, (ii) in light of such Superior Proposal the Board of Directors of the Company shall have determined in good faith, after consultation with outside counsel, that it is necessary to withdraw or modify its approval or recommendation of the Merger Agreement, the Offer or the Merger in order to act in a manner consistent with its fiduciary duty under applicable law, (iii) the Company has notified Parent in writing of the determinations described in clause (ii) above (the "Takeover Notice"), (iv) at least three business days following receipt by Parent of the Takeover Notice, and taking into account any revised proposal made by Parent since receipt of the Takeover Notice, such Superior Proposal remains a Superior Proposal and the Board of Directors of the Company has again made their determinations referred to in clause (ii) above, (v) the Company is in compliance with the provisions related to Takeover Proposals referenced above (other than breaches that, individually or in the aggregate, are not material and do not prejudice Parent's rights under the Merger Agreement), (vi) the Company has previously paid the Termination Fee described below, and (vii) the Board of Directors of the Company concurrently approves, and the Company concurrently enters into, a definitive agreement, providing for the implementation of such Superior Proposal. In addition to the obligations of the Company described in the preceding four paragraphs, the Merger Agreement provides that the Company will promptly advise Parent orally and, within two business days, in writing of any Takeover Proposal or of any inquiry that could reasonably be expected to lead to any Takeover Proposal, the material terms and conditions of such Takeover Proposal (including any changes thereto) and the identity of the person making any such Takeover Proposal or inquiry. The Company shall keep Parent fully informed of the status and details (including any change to the terms thereof) of any such Takeover Proposal. In addition, the Company is required to provide to Parent as soon as practicable after receipt or delivery thereof with copies of all correspondence and other written material sent or provided to the Company by any third party in connection with any Takeover Proposal or sent or provided by the Company to any third party in connection with any Takeover Proposal. The Merger Agreement provides that the provisions described above will not prohibit the Company from taking and disclosing to its stockholders a position contemplated by Rule 14e-2(a) promulgated under the Exchange Act or making any required disclosure to the Company's stockholders if, in the good faith judgment of the Board of Directors of the Company, after consultation with outside counsel, failure so to disclose would be inconsistent with applicable law. Fees and Expenses; Termination Fee. The Merger Agreement provides that except as set forth below, all fees and expenses incurred in connection with the Merger Agreement, the Offer, the Merger and the other transactions contemplated by the Merger Agreement shall be paid by the party incurring such fees or expenses, whether or not the Merger is consummated. 22 The Company will pay to Parent a fee of $2.75 million (the "Termination Fee") if: (i) the Merger Agreement is terminated pursuant to the provisions described above in clause (b)(iii) under "Termination of the Merger Agreement" as a result of the failure of the condition set forth in paragraph (d) of Section 14 of this Offer to Purchase; (ii) the Company terminates the Merger Agreement pursuant to clause (e) under "Termination of the Merger Agreement"; (iii) Parent terminates the Merger Agreement pursuant to the provisions described above in clause (d)(i) or (d)(ii) under "Termination of the Merger Agreement" as a result of the Company materially breaching its obligations described under "Takeover Proposals"; (iv) after the date of the Merger Agreement, any person makes a Takeover Proposal, and (A) the Offer remains open until the later of (1) the scheduled expiration date immediately following the date such Takeover Proposal is made and (2) ten days after the date such Takeover Proposal is made, (B) the Minimum Condition is not satisfied at such expiration date, (C) the Merger Agreement is terminated pursuant to the provisions described above in clause (b)(i) or (b)(iii) (other than as a result of the failure of the condition set forth in paragraph (d) of Section 14 of this Offer to Purchase) and (D) within 12 months of such termination the Company enters into a definitive agreement to consummate, or consummates, the transactions contemplated by such Takeover Proposal; or (v) (A) the Merger Agreement is terminated pursuant to clause (c) under "Termination of the Merger Agreement" as a result of willful breach by the Company, (B) after such termination, a Takeover Proposal is made and (C) within 12 months of such termination the Company enters into a definitive agreement to consummate, or consummates, the transactions contemplated by any Takeover Proposal. Any fee due under the provisions described above shall be paid by wire transfer of same-day funds on the date of termination of the Merger Agreement (except that in the case of clause (iv) or (v) above such payment shall be made on the date of execution of such definitive agreement or, if earlier, consummation of such transactions). If the Company becomes obligated to pay the Termination Fee pursuant to clause (v) described above, Parent may elect, within six months of the date of such termination, not to receive the Termination Fee and, if such election is made, may pursue any and all rights, claims and causes of action it may have with respect to such breach under law. If Parent elects to receive the Termination Fee, and the Company pays the Termination Fee as described above, the payment by the Company of such fee will be Parent's and Purchaser's sole remedy with respect to such breach and Parent and Purchaser shall waive, to the fullest extent permitted by law, any and all rights, claims and causes of action (other than claims of, or causes of action arising from, fraud) it may have against the Company with respect to such breach. Conduct of Business. The Merger Agreement provides that during the period from the date of the Merger Agreement to the earliest to occur of the date of the termination of the Merger Agreement, the date directors designated by Parent or Purchaser have been elected to and shall constitute a majority of the Board of Directors of the Company (the "Control Date"), and the Effective Time, except (i) as consented to in writing by Parent, (ii) as expressly permitted by the Merger Agreement or (iii) as disclosed on the Company's disclosure schedule to the Merger Agreement, the Company shall, and shall cause its subsidiaries to, carry on their respective businesses taken as a whole in the usual, regular and ordinary course in substantially the same manner as previously conducted and use all reasonable efforts to preserve intact its current business organization, keep available the services of its current officers and employees and keep their relationships with customers, suppliers, licensors, licensees, distributors and others having business dealings with them to the end that its goodwill and ongoing business shall be unimpaired in all material respects at the Effective Time. Without limiting the generality of the foregoing, but subject to clauses (i), (ii) and (iii) above, from the date of the Merger Agreement to the earliest to occur of the date of termination of the 23 Merger Agreement, the Control Date or the Effective Time the Company shall not, and shall not permit any of its subsidiaries to: (i) (A) declare, set aside or pay any dividends on, or make any other distributions in respect of, any of its capital stock except for dividends and distributions by a direct or indirect wholly owned subsidiary of the Company to its parent, (B) split, combine or reclassify any of its capital stock or issue or authorize the issuance of any other securities in respect of, in lieu of or in substitution for shares of its capital stock, or (C) purchase, redeem or otherwise acquire any shares of capital stock or any other securities of the Company or its subsidiaries or any rights, warrants or options to acquire any such shares or other securities; (ii) issue, deliver, sell or grant (A) any shares of its capital stock, (B) any Voting Company Debt (as defined in the Merger Agreement) or other voting securities or (C) any securities convertible into, or exchangeable for, or any options, warrants or rights to acquire, any such shares, Voting Company Debt, voting securities or convertible securities or (D) "phantom" stock, "phantom" stock rights, stock appreciation rights or stock based performance units (other than the issuance of Shares and associated Rights upon the exercise of Company Stock Options and Company Warrants (as defined in the Merger Agreement) outstanding on January 20, 2003 and the issuance of Shares upon the exercise of the Rights). (iii) amend its certificate of incorporation or by-laws (or other comparable charter or organizational documents); (iv) acquire or agree to acquire (A) by merging or consolidating with, or by purchasing a substantial equity interest in or portion of the assets of, or by any other manner, any business or any corporation, partnership, joint venture, association or other business organization or division thereof, or (B) any assets that are material, individually or in the aggregate, to the Company and its subsidiaries, taken as a whole; (v) (A) grant to any current or former officer, director or employee of the Company or any of its subsidiaries any increase in compensation, except to the extent required under employment agreements in effect as of the date of the most recent audited financial statements included in the Company's filings with the Commission or, with respect to employees (other than directors, officers or key employees) in the ordinary course of business consistent with prior practice, (B) grant to any current or former employee, officer or director of the Company or any of its subsidiaries any increase in severance or termination pay, except to the extent required under any agreement in effect as of the date of the most recent audited financial statements included in the Company's filings with the Commission, (C) enter into any employment, consulting, indemnification, severance or termination agreement with any such employee, officer or director, (D) establish, adopt, enter into or amend in any material respect any collective bargaining agreement or Company Benefit Plan (as defined in the Merger Agreement) or (E) take any action to accelerate any rights or benefits, or make any material determinations not in the ordinary course of business consistent with prior practice, under any collective bargaining agreement or Company Benefit Plan; (vi) make any change in accounting methods, principles or practices materially affecting the reported consolidated assets, liabilities or results of operations of the Company, except insofar as may have been required by a change in Generally Accepted Accounting Principles; (vii) sell, lease (as lessor), license or otherwise dispose of or subject to any lien or other encumbrance any material properties or assets, except sales of obsolete assets in the ordinary course of business consistent with past practice; (viii) (A) incur any indebtedness for borrowed money or guarantee any such indebtedness of another person, issue or sell any debt securities or warrants or other rights to acquire any debt securities of the Company or any of its subsidiaries, guarantee any debt securities of another person, enter into any "keep well" or other agreement to maintain any financial statement condition of another person or enter into any arrangement having the economic effect of any of the foregoing, except for short-term 24 borrowings from persons that are not directors, officers or employees of the Company or any of its subsidiaries incurred in the ordinary course of business consistent with past practice, or (B) make any loans, advances or capital contributions to, or investments in, any other person, other than to or in the Company or any direct or indirect wholly owned subsidiary of the Company; (ix) make or agree to make any new capital expenditure or expenditures that are in excess of $50,000 individually or $250,000 in the aggregate; (x) make or change any material tax election or settle or compromise any material tax liability or refund; (xi) (A) pay, discharge or satisfy any claims, liabilities or obligations (absolute, accrued, asserted or unasserted, contingent or otherwise) in excess of $25,000 individually or $250,000 in the aggregate, other than the payment, discharge or satisfaction, in the ordinary course of business consistent with past practice or in accordance with their terms, of liabilities reflected or reserved against in, or contemplated by, the most recent consolidated financial statements (or the notes thereto) of the Company included in the Company's filings with the Commission or incurred in the ordinary course of business consistent with past practice, (B) cancel any indebtedness in excess of $25,000 individually or $250,000 in the aggregate or waive any claims or rights of substantial value or (C) waive the benefits of, or agree to modify in any manner, any confidentiality, standstill or similar agreement to which the Company or any of its subsidiaries is a party; (xii) enter into, renew, extend, amend, modify, waive any material provision of, or terminate any lease or similar commitment, in each case providing for payments in excess of $100,000 over the term of such lease or commitment (or until the date on which such lease or commitment may be terminated by the Company without penalty); or (xiii) authorize, or commit or agree to take, any of the foregoing actions. Board of Directors. The Merger Agreement provides that promptly upon the first acceptance for payment of, and payment by the Purchaser for, any Shares pursuant to the Offer, the Purchaser shall be entitled to designate such number of directors on the Company's Board of Directors as will give the Purchaser, subject to compliance with Section 14(f) of the Exchange Act, representation on the Company's Board of Directors equal to at least that number of directors, rounded up to the next whole number, which is the product of (a) the total number of directors on the Company's Board of Directors (giving effect to the directors elected pursuant to this sentence) multiplied by (b) the percentage that (i) such number of Shares so accepted for payment and paid for by the Purchaser plus the number of Shares otherwise owned by the Purchaser or any other subsidiary of Parent bears to (ii) the number of such Shares outstanding, and the Company shall, at such time, cause the Purchaser's designees to be so elected; provided that in the event that the Purchaser's designees are appointed or elected to the Company's Board of Directors, until the Effective Time the Company's Board of Directors shall have at least three directors who are directors on the date of the Merger Agreement and who are not officers of the Company (the "Independent Directors"); and provided further that, in such event, if the number of Independent Directors is reduced below three for any reason whatsoever, any remaining Independent Directors (or Independent Director, if there is only one remaining) will be entitled to designate persons to fill such vacancies who will be deemed to be Independent Directors for purposes of the Merger Agreement or, if no Independent Directors then remain, the other directors will designate three persons to fill such vacancies who are not officers, stockholders or affiliates of the Company, Parent or the Purchaser, and such persons will be deemed to be Independent Directors for purposes of the Merger Agreement. Subject to applicable Law (as defined in the Merger Agreement), the Company is required under the Merger Agreement to take all action requested by Parent necessary to effect any such election, including mailing to its stockholders the Information Statement containing the information required by Section 14(f) of the Exchange Act and Rule 14f-1 promulgated thereunder, and the Company will make such mailing with the mailing of the Schedule 14D-9 (provided that the Purchaser has provided to the Company on a timely basis all information required to be included in the Information Statement with respect to the Purchaser's designees). In connection with the foregoing, the Company is required to promptly, at the option of the Purchaser, either increase the size of the Board of Directors of the Company or obtain the 25 resignation of such number of its current directors as is necessary to enable the Purchaser's designees to be elected or appointed to the Board of Directors of the Company as provided above. Stock Options. The Merger Agreement provides that the Board of Directors of the Company (or, if appropriate, any committee administering the Company Stock Plans (as defined in the Merger Agreement)) shall adopt such resolutions or take such other actions as are required to adjust the terms of all outstanding options to purchase Shares granted under any Company Stock Plan (the "Company Stock Options") that, after giving effect to the actions taken by the Company's Board of Directors under the Company Stock Plans to deem the consummation of the Offer not to constitute a change in control, will be exercisable at the time of the first acceptance for payment of Shares pursuant to the Offer (the "Exercisable Options") to provide that each such Exercisable Option outstanding at the time of the first acceptance for payment of Shares pursuant to the Offer shall be cancelled in exchange for a cash payment by the Company as soon as practicable following the first acceptance for payment of Shares pursuant to the Offer of an amount equal to (i) the excess, if any, of (x) the highest price per Share to be paid pursuant to the Offer over (y) the exercise price per Share subject to such Exercisable Option, multiplied by (ii) the number of Shares for which such Exercisable Option shall not have been exercised. Parent will advance the amount of funds to the Company that it requires in order to comply with these provisions on terms mutually acceptable to Parent and the Company. The Company has agreed to use its best efforts to obtain all consents of the holders of Company Stock Options as shall be necessary to effectuate the foregoing. At Parent's request, payment may be withheld in respect of any Company Stock Option until all necessary consents with respect to such Company Stock Option are obtained. Each outstanding option to purchase Shares under the Company's 1999 Employee Stock Purchase Plan (the "Company ESPP") will be treated in accordance with the provisions of the Company ESPP. As soon as practicable following the date of the Merger Agreement, the Company's Board of Directors shall take all action necessary to set a new Exercise Date (as defined in the Company ESPP) for the Purchase Period (as defined in the Company ESPP) now in progress, which new Exercise Date shall be on or prior to February 14, 2003 (the "New Exercise Date"). The Company shall give any required notice to participants in the Company ESPP and each participant shall have the right to exercise his or her outstanding option under the Company ESPP in full based on the accumulated payroll deductions credited to his or her account through the New Exercise Date. From and after the New Exercise Date, no new payroll contributions shall be accepted by, or made to, the Company ESPP. The Company has agreed that, from January 20, 2003 through the New Exercise Date, it will operate the Company ESPP only in the ordinary course and in a manner consistent with the previous operation of the Company ESPP. The Merger Agreement provides that the Company Stock Plans and the Company ESPP shall terminate as of the Effective Time, and the provisions in any other Benefit Plan providing for the issuance, transfer or grant of any capital stock of the Company or any interest in respect of any capital stock of the Company shall be deleted as of the Effective Time, and the Company shall ensure that following the Effective Time no holder of a Company Stock Option or any participant in any Company Stock Plan, the Company ESPP or other Company Benefit Plan shall have any right thereunder to acquire any capital stock of the Company or the surviving corporation in the Merger. Employee Benefits. The Merger Agreement provides that Parent will cause the surviving corporation in the Merger to provide benefits (other than equity-based plans) to each current employee of the Company and its subsidiaries that are not materially less favorable in the aggregate to such employees than those benefits in effect for such employees on the date of the Merger Agreement. In addition, from and after the Control Date and the Effective Time, Parent is required to cause the Company or the surviving corporation in the Merger, as applicable, to honor in accordance with their respective terms (as in effect on the date of the Merger Agreement), all the Company's employment, severance and termination agreements, plans and policies disclosed in the Company's disclosure schedule to the Merger Agreement including any change in control provisions contained therein. 26 The Merger Agreement further provides that with respect to any "employee benefit plan", as defined in Section 3(3) of ERISA, maintained by Parent or any of its subsidiaries (including any severance plan), for all purposes, including determining eligibility to participate and vesting, service with the Company or any of its subsidiaries shall be treated as service with Parent or any of its subsidiaries; provided that such service need not be recognized to the extent that such recognition would result in any duplication of benefits. Rights Agreement; Consequences if Rights Triggered. The Merger Agreement provides that the Board of Directors of the Company shall take all action requested in writing by Parent in order to render the Rights inapplicable to the Offer, the Merger and the other transactions contemplated by the Merger Agreement. Except as approved in writing by Parent, the Board of Directors of the Company may not (i) amend the Company Rights Agreement, (ii) redeem the Rights or (iii) take any action with respect to, or make any determination under, the Company Rights Agreement in each case in a manner adverse to Parent or the Purchaser. The Merger Agreement further provides that if any Distribution Date or Stock Acquisition Date (each as defined in the Company Rights Agreement) occurs under the Company Rights Agreement at any time during the period from the date of the Merger Agreement to the Effective Time, the Company and Parent shall make such adjustment to the price being offered for the Shares as the Company and Parent shall mutually agree so as to preserve the economic benefits that the Company and Parent each reasonably expected on the date of the Merger Agreement to receive as a result of the consummation of the Offer, the Merger and the other transactions contemplated by the Merger Agreement. Indemnification and Insurance. Parent and the Purchaser have agreed in the Merger Agreement that Parent shall, to the fullest extent permitted by law, cause the Company (from and after the Control Date) and the surviving corporation in the Merger (from and after the Effective Time) to honor all the Company's obligations to indemnify, defend and hold harmless (including any obligations to advance funds for expenses) the current and former directors and officers of the Company and its subsidiaries against all losses, claims, damages or liabilities arising out of acts or omissions by any such directors and officers occurring prior to the Effective Time to the maximum extent that such obligations of the Company exist on the date of the Merger Agreement, whether pursuant to the Company's charter, the Company's by-laws, the DGCL, individual indemnity agreements or otherwise, and such obligations shall survive the Merger and shall continue in full force and effect in accordance with the terms of the Company's charter, the Company's by-laws, the DGCL and such individual indemnity agreements from the Effective Time until the expiration of the applicable statute of limitations with respect to any claims against such directors or officers arising out of such acts or omissions. In the event a current or former director or officer of the Company or any of its subsidiaries is entitled to indemnification, such director or officer shall be entitled to reimbursement from the Company (from and after the Control Date) or the corporation surviving the Merger (from and after the Effective Time) for reasonable attorney fees and expenses incurred by such director or officer in pursuing such indemnification, including payment of such fees and expenses by the corporation surviving the Merger or the Company, as applicable, in advance of the final disposition of such action upon receipt of an undertaking by such current or former director or officer to repay such payment if it shall be adjudicated that such current or former director or officer was not entitled to such payment. The Merger Agreement also provides that from and after the Control Date for a period of six years after the Effective Time, Parent shall cause to be maintained in effect the current policies of directors' and officers' liability insurance maintained by the Company (provided that Parent may either (i) substitute therefor policies with reputable and financially sound carriers or (ii) maintain self insurance or similar arrangements through a financially sound insurance affiliate of Parent, in each case of at least the same coverage and amounts containing terms and conditions which are no less advantageous) with respect to claims arising from or related to facts or events which occurred at or before the Effective Time; provided, however, that Parent shall not be obligated to make annual premium payments for such insurance to the extent such premiums exceed 200% of the annual premiums paid as of the date hereof by the Company for such insurance (such 200% amount, the "Maximum Premium"). If such insurance coverage cannot be obtained at all, or can only be obtained at an annual premium in excess of the Maximum Premium, Parent shall maintain the most advantageous policies of directors' and officers' insurance obtainable for an annual premium equal to the 27 Maximum Premium. In the Merger Agreement, the Company has represented to Parent that the Maximum Premium is $558,480. The Company has agreed in the Merger Agreement to maintain, through the Effective Time, the Company's existing directors' and officers' insurance in full force and effect without reduction of coverage. The Merger Agreement also provides that if the corporation surviving the merger or any of its successors or assigns (i) consolidates with or merges into any other person and shall not be the continuing or surviving corporation or entity of such consolidation or merger and the continuing or surviving entity does not assume the indemnification obligations of the surviving corporation, or (ii) transfers all or substantially all of its properties and assets to any person, then, and in each such case, proper provision shall be made so that the successors and assigns of the corporation surviving the merger assume, as a matter of law or otherwise, the obligations. Reasonable Efforts; Notification. The Merger Agreement provides that each of the parties shall use all reasonable efforts to take, or cause to be taken, all reasonable actions, and to do, or cause to be done, and to assist and cooperate with the other parties in doing, all things reasonably necessary, proper or advisable to consummate and make effective, in the most expeditious manner practicable, the Offer, the Merger and the other transactions contemplated by the Merger Agreement, including (i) the obtaining of all necessary actions or nonactions, waivers, consents and approvals from Governmental Entities and the making of all necessary registrations and filings (including filings with Governmental Entities, if any) and the taking of all reasonable steps as may be necessary to obtain an approval or waiver from, or to avoid an action or proceeding by, any Governmental Entity, (ii) the obtaining of all necessary consents, approvals or waivers from third parties, (iii) the defending of any lawsuits or other legal proceedings, whether judicial or administrative, challenging the Merger Agreement or the consummation of the transactions contemplated by the Merger Agreement, including, when reasonable, seeking to have any stay or temporary restraining order entered by any court or other Governmental Entity vacated or reversed and (iv) the execution and delivery of any additional instruments necessary to consummate the transactions contemplated by the Merger Agreement and to fully carry out the purposes of the Merger Agreement. In connection with and without limiting the foregoing, the Company and the Board of Directors of the Company have agreed to (i) take all action necessary to ensure that no state takeover statute or similar statute or regulation is or becomes applicable to the Merger Agreement, any transaction contemplated by the Merger Agreement or the Tender Agreements (as defined below) and (ii) if any state takeover statute or similar statute or regulation becomes applicable to the Merger Agreement or the Tender Agreements, take all action necessary to ensure that the Offer, the Merger and the other transactions contemplated by the Merger Agreement may be consummated as promptly as practicable on the terms contemplated by the Merger Agreement and otherwise to minimize the effect of such statute or regulation on the Offer, the Merger and the other transactions contemplated by the Merger Agreement. Nothing in the Merger Agreement is deemed to require any party to waive any substantial rights or agree to any substantial limitation on its operations or to dispose of any significant asset or collection of assets. As promptly as practicable after the consummation of the Offer, the Company shall use all reasonable efforts to notify Parent of any actions or nonactions of, waivers, consents and approvals from, and registrations and filings with, Governmental Entities, and any consents, approvals or waivers from third parties, that would be required in connection with the consummation of the Merger in the event that Parent elects to merge the Company with and into the Purchaser instead of merging the Purchaser into the Company. The Company shall give prompt notice to Parent, and Parent or the Purchaser shall give prompt notice to the Company, of (i) any representation or warranty made by it contained in the Merger Agreement that is qualified as to materiality becoming untrue or inaccurate in any respect or any such representation or warranty that is not so qualified becoming untrue or inaccurate in any material respect or (ii) the failure by it to comply with or satisfy in any material respect any covenant, condition or agreement to be complied with or satisfied by it under the Merger Agreement; provided, however, that no such notification shall affect the representations, warranties, covenants or agreements of the parties or the conditions to the obligations of the parties under the Merger Agreement. 28 Representations and Warranties. The Merger Agreement contains various customary representations and warranties, including representations relating to corporate existence and power; capitalization; corporate authorizations; subsidiaries; absence of conflicts; Commission filings; absence of certain changes; contracts; absence of undisclosed liabilities; government authorizations; litigation; compliance with laws; absence of changes in benefit plans; excess parachute payments; employment agreements; taxes; intellectual property; absence of notes owing to the Company certain parties; accuracy of certain disclosures; brokers' and other fees and the opinion of the Company's financial advisor. Certain representations and warranties in the Merger Agreement provide exceptions for items that are not "material" or that are not reasonably likely to have a "Company Material Adverse Effect". For purposes of the Merger Agreement and the Offer, a "Company Material Adverse Effect" means (a) a material adverse effect on the business, assets, condition (financial or otherwise), prospects or results of operations of the Company and its subsidiaries, taken as a whole, other than effects due to (1) general economic, market or political conditions or (2) matters generally affecting the industry in which such party operates, (b) a material adverse effect on the ability of the Company to perform its obligations under the Merger Agreement or (c) a material adverse effect on the ability of the Company to consummate the Offer, the Merger and the other transactions contemplated by the Merger Agreement. Procedure for Termination, Amendment, Extension or Waiver. The Merger Agreement may be amended by the parties at any time, whether before or after the Common Stock Approval has been obtained; provided, however, that, after the Common Stock Approval has been obtained, there shall be made no amendment that by law requires further approval by the Company's stockholders without the further approval of such stockholders and provided, further, that after Purchaser's purchase of Shares in the Offer, no such amendment or modification shall be made that reduces the amount or changes the form of consideration payable upon the conversion of shares of Company Common Stock ("Merger Consideration") or otherwise materially and adversely affects the rights of the Company's stockholders under the Merger Agreement, without the further approval of such stockholders. The Merger Agreement may not be amended except by an instrument in writing signed on behalf of each of the parties to the Merger Agreement. At any time prior to the Effective Time, the parties may (a) extend the time for the performance of any of the obligations or other acts of the other parties, (b) waive any inaccuracies in the representations and warranties contained in the Merger Agreement or in any document delivered pursuant thereto or (c) waive compliance with any of the agreements or conditions contained therein. Any agreement on the part of a party to any such extension or waiver shall be valid only if set forth in an instrument in writing signed on behalf of such party. The failure by any party to the Merger Agreement to assert any of its rights under the Merger Agreement or otherwise shall not constitute a waiver of such rights. A termination of the Merger Agreement, an amendment of the Merger Agreement or an extension or waiver shall, in order to be effective, require in the case of Parent, the Purchaser or the Company, action by its Board of Directors or the duly authorized designee of its Board of Directors; provided that in the case of the Company and in the event the Offer has been consummated and the Shares have been purchased pursuant to the Offer, such action shall also require action by a majority of the Independent Directors. THE CONFIDENTIALITY AGREEMENT Parent and the Company entered into a Confidentiality Agreement on January 15, 2003. Pursuant to the Confidentiality Agreement, the Parent and the Company agreed to keep confidential certain information provided by the Company or its representatives. The Merger Agreement provides that certain information exchanged pursuant to the Merger Agreement will be subject to the Confidentiality Agreement. PLANS FOR THE COMPANY After the purchase of Shares by the Purchaser pursuant to the Offer, Parent may appoint its representatives to the Company's Board of Directors in proportion to its ownership of the outstanding Shares. See "The Merger Agreement -- Board of Directors" above. 29 Following completion of the Offer and the Merger, Parent intends to operate the Company as a subsidiary of Parent under the direction of Parent's management. Parent's principal reason for acquiring the Company is the strategic fit of the Company's operations with Parent's operations. Except as otherwise indicated in this Offer to Purchase, Parent does not have any current plans or proposals which relate to or would result in (i) an extraordinary corporate transaction, such as a merger, reorganization or liquidation involving the Company or any of its subsidiaries, (ii) a sale or transfer of a material amount of assets of the Company or any of its subsidiaries, (iii) any change in the present Board of Directors or management of the Company, (iv) any material change in the Company's present capitalization or dividend policy, or (v) any other material change in the Company's corporate structure or business. Nevertheless, Parent intends to continue to review the Company and its assets, corporate structure, dividend policy, capitalization, operations, properties, policies, management and personnel and to consider, what, if any, changes would be desirable in light of the circumstances then existing, and reserves the right to take such actions or effect such changes as it deems desirable. Such changes could include changes in the Company's corporate structure, operational headquarters, capitalization, management or dividend policy. APPRAISAL RIGHTS The holders of Shares do not have appraisal rights as a result of the Offer. However, if the Merger is consummated, holders of Shares at the Effective Time will have certain rights pursuant to the provisions of Section 262 of the DGCL (the "Appraisal Provisions") to dissent and demand appraisal of their Shares. Under the Appraisal Provisions, dissenting stockholders who comply with the applicable statutory procedures will be entitled to demand payment of fair value for their stock. If a stockholder and the surviving corporation do not agree on such fair value, the stockholder will have the right to a judicial determination of fair value of such stockholder's Shares (exclusive of any element of value arising from the accomplishment or expectation of the Merger) and to receive payment of such fair value in cash, together with any interest as determined by the court. Any such judicial determination of the fair value of Shares could be based upon factors other than, or in addition to, the price per Share to be paid in the Merger or the market value of the Shares. The value so determined could be more or less than the price per Share to be paid in the Merger. The foregoing summary of the Appraisal Provisions does not purport to be complete and is qualified in its entirety by reference to the Appraisal Provisions. A complete text of Section 262 of the DGCL is set forth in Appendix II hereto. FAILURE TO FOLLOW THE STEPS REQUIRED BY THE APPRAISAL PROVISIONS FOR PERFECTING APPRAISAL RIGHTS MAY RESULT IN THE LOSS OF SUCH RIGHTS. GOING-PRIVATE TRANSACTIONS Rule 13e-3 under the Exchange Act is applicable to certain "going private" transactions. The Purchaser does not believe that Rule 13e-3 will be applicable to the Merger unless the Merger is consummated more than one year after the termination of the Offer. If applicable, Rule 13e-3 requires, among other things, that certain financial information concerning the fairness of the Merger and the consideration offered to minority stockholders in the Merger be filed with the Commission and disclosed to stockholders prior to the consummation of the Merger. TENDER AGREEMENTS In connection with the Merger Agreement, the Purchaser and Parent entered into substantially similar Tender Agreements, dated January 20, 2003 (the "Tender Agreements"), with each of Gideon I. Gartner, W.R. Hambrecht + Co., Inc. ("WRH, Inc.") and W.R. Hambrecht + Co., LLC ("WRH, LLC" and together with Mr. Gartner and WRH, Inc., the "Tendering Shareholders"). Mr. Gartner owns 1,862,445 Shares, WRH, LLC owns 300,000 Shares, and WRH, Inc. owns 1,300,000 Shares. WRH, Inc. has pledged 800,000 of its Shares (the "Park Avenue Shares" and together with the Shares owned by Mr. Gartner and WRH, LLC, the "Committed Shares") to Park Avenue Equity Partners, L.P. ("Park Avenue") and 500,000 of its Shares (the "FSI Shares") to Fiserv Securities, Inc. ("FSI") in connection with financing arrangements. Pursuant to the Tender Agreements, Mr. Gartner and WRH, LLC have agreed to tender their Shares into the Offer, and WRH, Inc. has agreed to instruct Park Avenue to tender the Park Avenue Shares 30 into the Offer. The Committed Shares represent approximately 27% of the Shares that as of January 20, 2003 were issued and outstanding and approximately 19% of the Fully Diluted Shares. The Tender Agreements also provide that the Tendering Shareholders agree to vote the Committed Shares and in the case of WRH, Inc., so long as it has the power to vote the FSI Shares, the FSI Shares: (i) for the adoption and approval of the Merger Agreement and the Merger and (ii) against any extraordinary corporate transaction (other than the Merger), such as a merger, consolidation, business combination, tender or exchange offer, reorganization, recapitalization, liquidation, sale or transfer of a material amount of the assets or securities of the Company or any of its subsidiaries (other than pursuant to the Merger) or any other change of control involving the Company or any of its subsidiaries, including, but not limited to, any Takeover Proposal. The Tender Agreements provide that the Tendering Shareholders (i) will not, directly or indirectly, sell, transfer, assign, pledge, hypothecate, tender, encumber or otherwise dispose of or limit their right to vote in any manner any of the Committed Shares, or agree to do any of the foregoing, and (ii) will not take any action which would have the effect of preventing or disabling the Tendering Shareholders from performing their obligations under the Tender Agreements. Notwithstanding the foregoing, in connection with any transfer not involving or relating to any Takeover Proposal, the Tendering Shareholders may transfer any or all of the Committed Shares as follows: (i) in the case of a Tendering Shareholder that is an entity, to any subsidiary, partner, stockholder or member of the Tendering Shareholder (collectively, "Constituents") and, each Constituent may in turn transfer any or all of the Committed Shares to any of its Constituents and (ii) in the case of an individual Tendering Shareholder, to such Tendering Shareholder's descendants or any trust for any of their benefits or to a charitable trust; provided, however, that in any such case, prior to and as a condition to the effectiveness of such transfer, (x) each person or entity to which any of such Committed Shares or any interest in any of such Committed Shares is or may be transferred (a) shall have executed and delivered to Parent and the Purchaser a counterpart to the applicable Tender Agreement pursuant to which such person or entity shall be bound by all of the terms and provisions of the applicable Tender Agreement, and (b) shall have agreed in writing with Parent and the Purchaser to hold such Shares or interest in such Shares subject to all of the terms and provisions of the applicable Tender Agreement, and (y) the applicable Tender Agreement shall be the legal, valid and binding agreement of such person, enforceable against such person in accordance with its terms, subject to the qualification, however, that enforcement of the rights and remedies created by the applicable Tender Agreement is subject to bankruptcy, insolvency, fraudulent transfer, reorganization, moratorium and similar laws of general application related to or affecting creditors' rights and to general equity principles. In addition, during the term of the Tender Agreements, neither the Tendering Shareholders nor any person acting as an agent of the Tendering Shareholders or otherwise on the Tendering Shareholders' behalf shall, directly or indirectly, (a) solicit, initiate or encourage the submission of any Takeover Proposal or any other sale, transfer, pledge or other disposition or conversion of any of the Committed Shares or (b) participate in or encourage any discussion or negotiations regarding, or furnish to any person any non-public information with respect to, enter into any agreement with respect to, or take any other action to facilitate any inquiries or the making of any proposal that constitutes, or may reasonably be expected to lead to, any Competing Acquisition Proposal or any other sale, transfer, pledge or other disposition or conversion of any of the Committed Shares, in any case, from, to or with any person other than Parent or the Purchaser. The Tendering Shareholders agreed to immediately cease and cause to be terminated any existing activities, discussions or negotiations with any parties with respect to any of the foregoing. The Tendering Shareholders also agreed to notify Parent immediately if any party contacts the Tendering Shareholders following the date of the Tender Agreements (other than Parent or the Purchaser) concerning any Takeover Proposal or any other sale, transfer, pledge or other disposition or conversion of the Committed Shares. The Tender Agreements terminate upon the earlier of the Effective Time or the termination of the Merger Agreement pursuant to Section 8.1 of the Merger Agreement. The Tendering Shareholders also may immediately terminate the Tender Agreements if the Merger Agreement is amended to reduce the per share purchase price below $4.00 or if the Offer is not consummated by April 30, 2003. 31 Pursuant to the terms of letter agreement among WRH, Inc., Purchaser, Parent and Park Avenue (the "Park Avenue Letter Agreement"), Park Avenue has agreed to tender into the Offer the Park Avenue Shares and to enter into a Tender Agreement with Parent and the Purchaser containing substantially the terms described above prior to any foreclosure on the Park Avenue Shares. WRH, Inc. has also agreed in its Tender Agreement to use its reasonable commercial efforts to obtain from FSI an agreement with FSI (a "New FSI Agreement") that in substance would permit WRH, Inc. to tender the FSI Shares in the Offer in the same manner as provided in such Tender Agreement with respect to the Park Avenue Shares and under the Park Avenue Letter Agreement and, if the New FSI Agreement is obtained, to enter into agreements with respect to the FSI Shares in substantially the form of such Tender Agreement and the Park Avenue Letter Agreement. WRH, Inc. is not obligated to pay any consideration to FSI in order to secure a New FSI Agreement and, should FSI refuse to agree to a New FSI Agreement, the foregoing obligations of WRH, Inc. with respect to FSI would thereupon terminate. 13. DIVIDENDS AND DISTRIBUTIONS As discussed in Section 12 of this Offer to Purchase, the Merger Agreement provides that from January 20, 2003, to the earliest to occur of the termination of the Merger Agreement, the Control Date or the Effective Time, without the prior written consent of Parent, the Company may not declare, set aside or pay any dividends on, or make any other distributions in respect of, any of its capital stock except for dividends and distributions by a direct or indirect wholly owned subsidiary of the Company to its parent. 14. CERTAIN CONDITIONS OF THE OFFER The Merger Agreement provides that the Purchaser will not be required to accept for payment or, subject to any applicable rules and regulations of the Commission, including Rule 14e-l(c) under the Exchange Act (relating to the Purchaser's obligation to pay for or return tendered Shares promptly after the termination or withdrawal of the Offer), to pay for any Shares tendered pursuant to the Offer unless (i) there shall have been validly tendered and not withdrawn prior to the expiration of the Offer that number of Shares which, together with that number of Shares owned by Parent, the Purchaser and Parent's other subsidiaries, would represent more than fifty percent of the Fully Diluted Shares and (ii) any waiting period under the HSR Act applicable to the purchase of Shares pursuant to the Offer shall have expired or been terminated. The term "Fully Diluted Shares" means all outstanding securities entitled generally to vote in the election of directors of the Company on a fully diluted basis, after giving effect to the exercise or conversion of all options, rights and securities exercisable or convertible into such voting securities. Furthermore, notwithstanding any other term of the Offer or the Merger Agreement, the Purchaser shall not be required to accept for payment or to pay for any Shares not theretofore accepted for payment or paid for, and may terminate or amend the Offer, (A) with the consent of the Company or (B) without the consent of the Company at any time on or after the date of the Merger Agreement and before the first acceptance of such Shares for payment or the payment therefor, when any of the following conditions exists: (a) there shall be threatened or pending any suit, action or proceeding (other than by Parent or Purchaser, a stockholder of Parent (that is not also a stockholder of the Company) or Purchaser or any person affiliated with Parent or Purchaser) which, in the reasonable judgment of Parent, has a reasonable likelihood of success or would require the expenditure of funds that are material in relation to the Company and its subsidiaries taken as a whole to defend (i) challenging the acquisition by Parent or the Purchaser of any Shares, seeking to restrain or prohibit the making or consummation of the Offer or the Merger, or seeking to obtain from the Company, Parent or the Purchaser any damages that are material in relation to the Company and its subsidiaries taken as a whole, (ii) seeking to prohibit or limit the ownership or operation by the Company, Parent or any of their respective subsidiaries of any material portion of the business or assets of the Company and its subsidiaries taken as a whole or Parent and its subsidiaries taken as a whole, or to compel the Company, Parent or any of their respective subsidiaries to dispose of or hold separate any material portion of the business or assets of the Company and its subsidiaries taken as a whole or Parent and its subsidiaries taken as a whole, as a result of the Offer or the Merger, (iii) seeking to impose material limitations on the ability of Parent or the Purchaser 32 to acquire or hold, or exercise full rights of ownership of, any Shares, including the right to vote the Shares acquired by it on all matters properly presented to the stockholders of the Company, or (iv) seeking to prohibit Parent or any of its subsidiaries from effectively controlling in any material respect the business or operations of the Company and its subsidiaries; (b) any Law or Judgment, enacted, entered, enforced, promulgated, amended or issued with respect to, or deemed applicable to, or any required consent or approval withheld with respect to, (i) Parent, the Company or any of their respective subsidiaries or (ii) the Offer or the Merger, by any Governmental Entity that is reasonably likely to result, directly or indirectly, in any of the consequences referred to in paragraph (a) above; (c) except as disclosed in the Company's disclosure letter delivered to Parent and referred to in the Merger Agreement, since January 20, 2003 there shall have occurred any event, change, effect or development that, individually or in the aggregate, has had or would reasonably be expected to have, a Company Material Adverse Effect; (d) the Board of Directors of the Company or any committee thereof shall have withdrawn or modified in a manner adverse to Parent or the Purchaser, or publicly proposed to withdraw or modify in a manner adverse to Parent or the Purchaser, its approval or recommendation of the Merger Agreement, the Offer or the Merger, failed to recommend to the Company's stockholders that they accept the Offer or approved or recommended, or publicly proposed to approve or recommend, any Takeover Proposal; (e) any of the representations and warranties of the Company contained in the Merger Agreement (as each such representation or warranty would read if all qualifications as to materiality or knowledge were deleted therefrom) shall not be true and correct when made or at any time prior to the consummation of the Offer as if made at and as of such time except where the failure to be so true and correct, individually or in the aggregate, has not had and would not reasonably be expected to have, a Company Material Adverse Effect; (f) the Company shall have failed to perform in any material respect any obligation or to comply in any material respect with any agreement or covenant of the Company to be performed or complied with by it under the Merger Agreement, which failure to perform or comply cannot be or has not been cured within ten days after the giving of written notice to the Company of such breach; or (g) the Merger Agreement shall have been terminated in accordance with its terms; which, in the sole and good faith judgment of the Purchaser or Parent, in any such case, and regardless of the circumstances giving rise to any such condition (including any action or inaction by Parent or any of its affiliates), makes it inadvisable to proceed with such acceptance for payment or payment. The foregoing conditions are for the sole benefit of the Purchaser and Parent and may be asserted by the Purchaser or Parent regardless of the circumstances giving rise to such condition or may be waived by the Purchaser and Parent in whole or in part at any time and from time to time in their sole discretion (subject to the terms in the Merger Agreement). The failure by Parent, the Purchaser or any other affiliate of Parent at any time to exercise any of the foregoing rights shall not be deemed a waiver of any such right, the waiver of any such right with respect to particular facts and circumstances shall not be deemed a waiver with respect to any other facts and circumstances and each such right shall be deemed an ongoing right that may be asserted at any time and from time to time. 15. CERTAIN LEGAL MATTERS Except as described in this Section 15, based on a review of publicly available filings made by the Company with the Commission and other publicly available information concerning the Company and discussions of representatives of Parent with representatives of the Company, none of the Purchaser, Parent or the Company is aware of any license or regulatory permit that appears to be material to the business of the Company and its Subsidiaries, taken as a whole, that might be adversely affected by the Purchaser's acquisition of Shares (and the indirect acquisition of the stock of the Company's subsidiaries) as contem- 33 plated herein or of any approval or other action by any Federal, state, local or foreign government or any court of competent jurisdiction, administrative agency or commission or other governmental authority or instrumentality, domestic or foreign that would be required or desirable for the acquisition or ownership of Shares by the Purchaser as contemplated herein. Should any such approval or other action be required or desirable, Parent and the Purchaser currently contemplate that such approval or other action will be sought, except as described below under "State Takeover Laws". While (except as otherwise expressly described in this Section 15) the Purchaser does not presently intend to delay the acceptance for payment of or payment for Shares tendered pursuant to the Offer pending the outcome of any such matter, there can be no assurance that any such approval or other action, if needed, would be obtained or would be obtained without substantial conditions or that failure to obtain any such approval or other action might not result in consequences adverse to the Company's business or that certain parts of the Company's business might not have to be disposed of if such approvals were not obtained or such other actions were not taken or in order to obtain any such approval or other action. If certain types of adverse action are taken with respect to the matters discussed below, the Purchaser could, subject to the terms and conditions of the Merger Agreement, decline to accept for payment or pay for any Shares tendered. See Section 14 of this Offer to Purchase for a description of certain conditions to the Offer. State Takeover Laws. Section 203 of the DGCL, in general, prohibits a Delaware corporation such as the Company from engaging in a "Business Combination" (defined as a variety of transactions, including mergers) with an "Interested Stockholder" (defined generally as a person that is the beneficial owner of 15% or more of a corporation's outstanding voting stock) for a period of three years following the time that such person became an interested stockholder unless: (a) prior to the time such person became an interested stockholder, the board of directors of the corporation approved either the business combination or the transaction that resulted in the stockholder becoming an interested stockholder; (b) upon consummation of the transaction that resulted in the stockholder becoming an Interested Stockholder, the Interested Stockholder owned at least 85% of the voting stock of the corporation outstanding at the time the transaction commenced, excluding stock held by directors who are also officers of the corporation and employee stock plans that do not provide employees with the right to determine confidentially whether shares held subject to the plan will be tendered in a tender or exchange offer; or (c) on or subsequent to the time such person became an Interested Stockholder, the Business Combination is approved by the board of directors of the corporation and authorized at a meeting of stockholders, and not by written consent, by the affirmative vote of the holders of a least 66 2/3% of the outstanding voting stock of the corporation not owned by the Interested Stockholder. The Company's Board of Directors has approved the Merger Agreement, the Tender Agreements, the Offer, the Merger and the other transactions contemplated by the Merger Agreement for purposes of Section 203 of the DGCL. The foregoing description of Section 203 does not purport to be complete and is qualified in its entirety by reference to the provisions of Section 203. Except as described herein, neither the Purchaser nor Parent has attempted to comply with any state takeover statute or regulation. The Purchaser reserves the right to challenge the applicability or validity of any state law purportedly applicable to the Offer or the Merger and nothing in this Offer to Purchase or any action taken in connection with the Offer or the Merger is intended as a waiver of such right. If it is asserted that any state takeover statute is applicable to the Offer or the Merger and an appropriate court does not determine that it is inapplicable or invalid as applied to the Offer or the Merger, the Purchaser might be required to file certain information with, or to receive approvals from, the relevant state authorities, and the Purchaser might be unable to accept for payment or pay for Shares tendered pursuant to the Offer, or be delayed in consummating the Offer or the Merger. In such case, the Purchaser may not be obligated to accept payment or pay for any Shares tendered pursuant to the Offer. See Section 14 of this Offer to Purchase. 34 ANTITRUST United States Antitrust Law. Under the provisions of the HSR Act applicable to the Offer, the acquisition of Shares under the Offer may be consummated after the expiration of a 15-calendar day waiting period commenced by the filing of a Notification and Report Form, which is required to be filed by Parent, with respect to the Offer, unless Parent receives a request for additional information or documentary material from the Antitrust Division of the Department of Justice or the Federal Trade Commission (the "FTC") or unless early termination of the waiting period is granted. Parent is in the process of preparing such filing. If, within the initial 15-day waiting period, either the Antitrust Division or the FTC requests additional information from Parent concerning the Offer, the waiting period will be extended and would expire at 11:59 p.m., New York City time, on the tenth calendar day after the date of substantial compliance by Parent with such request. Only one extension of the waiting period pursuant to a request for additional information is authorized by the HSR Act. Thereafter, such waiting period may be extended only by court order or with the consent of Parent. In practice, complying with a request for additional information or material can take a significant amount of time. In addition, if the Antitrust Division or the FTC raises substantive issues in connection with a proposed transaction, the parties frequently engage in negotiations with the relevant governmental agency concerning possible means of addressing those issues and may agree to delay consummation of the transaction while such negotiations continue. Expiration or termination of the applicable waiting period under the HSR Act is a condition to the Purchaser's obligation to accept for payment and pay for Shares tendered pursuant to the Offer. The Merger will not require an additional filing under the HSR Act if the Purchaser owns 50% or more of the outstanding Shares at the time of the Merger or if the Merger occurs within one year after the HSR Act waiting period applicable to the Offer expires or is terminated. The Antitrust Division and the FTC frequently scrutinize the legality under the antitrust laws of transactions such as the Purchaser's proposed acquisition of the Company. At any time before or after the Purchaser's acquisition of Shares pursuant to the Offer, the Antitrust Division or the FTC could take such action under the antitrust laws as it deems necessary or desirable in the public interest, including seeking to enjoin the purchase of Shares pursuant to the Offer or the consummation of the Merger or seeking the divestiture of Shares acquired by the Purchaser or the divestiture of substantial assets of the Company or its subsidiaries or Parent or its subsidiaries. Private parties may also bring legal action under the antitrust laws under certain circumstances. There can be no assurance that a challenge to the Offer on antitrust grounds will not be made or, if such a challenge is made, of the result thereof. Foreign Antitrust Laws. The Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2001 indicates that the Company and certain of its subsidiaries conduct business in foreign countries where regulatory filings or approvals under antitrust and other laws may be required or desirable in connection with the consummation of the Offer and the Merger. Certain of such filings for approvals, if required or desirable, may not be made or obtained prior to the expiration of the Offer. After commencement of the Offer, Purchaser will seek further information regarding the applicability of any such laws and currently intends to take such action as may be required or desirable. If any government or governmental authority or agency takes any action prior to the completion of the Offer that might have certain adverse effects, Purchaser will not be obligated to accept for payment or pay for any Shares tendered. 16. FEES AND EXPENSES Parent and the Purchaser have retained MacKenzie Partners, Inc. to act as the Information Agent and EquiServe Trust Company, N.A. to serve as the Depositary in connection with the Offer. The Information Agent and the Depositary each will receive reasonable and customary compensation for their services, be reimbursed for certain reasonable out-of-pocket expenses and be indemnified against certain liabilities and expenses in connection therewith, including certain liabilities and expenses under the U.S. federal securities laws. Neither the Purchaser nor Parent will pay any fees or commissions to any broker or dealer or other person in connection with the solicitation of tenders of Shares pursuant to the Offer. Brokers, dealers, banks, trust 35 companies and other members will be reimbursed by the Purchaser upon request for customary mailing and handling expenses incurred by them in forwarding material to their customers. 17. MISCELLANEOUS The Offer is not being made to (nor will tenders be accepted from or on behalf of) holders of Shares in any jurisdiction in which the making of the Offer or the acceptance thereof would not be in compliance with the laws of such jurisdiction. Neither the Purchaser nor Parent is aware of any jurisdiction in which the making of the Offer or the acceptance thereof would not be in compliance with the laws of such jurisdiction. To the extent the Purchaser or Parent becomes aware of any state law that would limit the class of offerees in the Offer, the Purchaser will amend the Offer and, depending on the timing of such amendment, if any, will extend the Offer to provide adequate dissemination of such information to holders of Shares prior to the expiration of the Offer. In any jurisdiction where securities, blue sky or other laws require the Offer to be made by a licensed broker or dealer, the Offer is being made on behalf of the Purchaser by one or more registered brokers or dealers licensed under the laws of such jurisdiction. WE HAVE NOT AUTHORIZED ANY PERSON TO GIVE ANY INFORMATION OR TO MAKE ANY REPRESENTATION ON BEHALF OF THE PURCHASER OR PARENT NOT CONTAINED HEREIN OR IN THE LETTER OF TRANSMITTAL AND, IF GIVEN OR MADE, YOU MUST NOT RELY UPON SUCH INFORMATION OR REPRESENTATION AS HAVING BEEN AUTHORIZED. Parent and the Purchaser have filed with the Commission the Schedule TO pursuant to Rule 14d-3 under the Exchange Act, together with exhibits, furnishing certain additional information with respect to the Offer, and may file amendments thereto. In addition, the Company has filed the Schedule 14D-9 pursuant to Rule 14d-9 under the Exchange Act, together with exhibits, setting forth its recommendation with respect to the Offer and the reasons for such recommendation and furnishing certain additional related information. Such Schedules and any amendments thereto, including exhibits, should be available for inspection and copies should be obtainable in the manner set forth in Section 8 of this Offer to Purchase. FORRESTER RESEARCH, INC. WHITCOMB ACQUISITION CORP. January 27, 2003 36 APPENDIX I DIRECTORS AND EXECUTIVE OFFICERS OF PARENT AND THE PURCHASER 1. Directors and Executive Officers of Parent. The name, citizenship, business address, present principal occupation or employment and material occupations, positions, offices or employment for the past five years of each of the directors and executive officers of Parent are set forth below. Unless otherwise indicated, each director and executive officer is a citizen of the United States and all occupations, offices or positions of employment listed opposite an individual's name are with Forrester Research, Inc. The business address of each such director or executive officer is Forrester Research, Inc., 400 Technology Square, Cambridge, Massachusetts 02139. To the best knowledge of Parent, none of the directors and officers of Parent listed below has, during the past five years, (1) been convicted in a criminal proceeding (excluding traffic violations or similar misdemeanors) or (2) been a party to any judicial or administrative proceeding that resulted in a judgment, decree or final order enjoining the person from future violations of, or prohibiting activities subject to, federal or state securities laws, or a finding of any violation of federal or state securities laws.
PRESENT PRINCIPAL OCCUPATION OR EMPLOYMENT; NAME, POSITION WITH PARENT AND CITIZENSHIP MATERIAL POSITIONS HELD DURING THE PAST FIVE YEARS - ------------------------------------------ -------------------------------------------------- George F. Colony........................ George F. Colony, 49, Parent's founder, has served as Chairman of the Board and Chief Executive Chairman of the Board and Chief Executive Officer since Officer its inception in July 1983. Henk W. Broeders........................ Henk W. Broeders, 50, became a director of Parent in May Director 1998. Mr. Broeders is currently Chairman of the Executive (Citizen of the Netherlands) Board of Cap Gemini N.V., a management consulting firm located in the Netherlands. Cap Gemini NV is the Dutch subsidiary of the global CGEY organization. From 1992 to 1998, Mr. Broeders was general manager of IQUIP Informatica B.V., a software company in the Netherlands. Robert M. Galford....................... Robert M. Galford, 50, became a director of Parent in Director November 1996. Mr. Galford is currently managing partner of the Center for Executive Development, an executive education provider, in Boston. From 1999 to April 2001 he was the executive vice president and chief people officer at Digitas, Inc., a technology and marketing services firm. From 1994 to 1999 he consulted to professional services firms and taught in the Executive Programs at the Kellogg School of Management at Northwestern University and Columbia University's Graduate School of Business. Before joining Columbia's Executive Programs, he taught at Boston University from 1993 to 1994. Prior to his work in executive education, Mr. Galford was vice president of the MAC Group from 1986 to 1991 and its successor firm, Gemini Consulting, both of which are management consulting firms, from 1991 to 1994. George R. Hornig........................ George R. Hornig, 48, became a director of Parent in Director November 1996. Mr. Hornig is currently a managing director at Credit Suisse First Boston, an investment banking firm. He was an executive vice president of Deutsche Bank Americas Holding Corporation, a diversified financial services holding company, and several of its affiliated entities, from 1993 to 1998. He is also a Director of Unity Mutual Life Insurance Company and U.S. Timberlands Company, L.P.
I-1
PRESENT PRINCIPAL OCCUPATION OR EMPLOYMENT; NAME, POSITION WITH PARENT AND CITIZENSHIP MATERIAL POSITIONS HELD DURING THE PAST FIVE YEARS - ------------------------------------------ -------------------------------------------------- Michael H. Welles....................... Michael H. Welles, 48, became a director of Parent in Director November 1996. Mr. Welles has been a founding partner and treasurer of S2 Security Corporation, a technology security firm, since September 2002. He previously served as vice president and general manager of the platforms business with NMS Communications, an OEM infrastructure supplier to the telecom industry, from 2000 to 2002. He served as vice president of news operations and engineering for Individual.com, NewsEdge Corporation, and Individual, Inc., a group of news solutions companies, from May 1997 to June 2000. Before that he was a general manager at Lotus Development Corporation, a software company, from 1991 to 1997. Richard C. Belanger..................... Richard C. Belanger, 38, became Parent's chief technology Chief Technology Officer officer in May 1998. Prior to joining Parent, from 1996 to 1998, Mr. Belanger served as vice president of interactive media and vice president of technology for Mainspring Communications, an Internet strategy research consulting firm. He was vice president of technology at Information Access Company, an online information provider, from 1995 to 1996, and vice president of information services at Information Access Center, formerly Ziff-Davis Technical Information Company, from 1992 to 1995. Tahar Bouhafs........................... Tahar Bouhafs, 47, became Parent's managing director, Managing Director, Forrester Asia, MEA, Asia, MEA, Latin America in October 2001. Mr. Bouhafs was Latin America previously our director of international channels from 1998 to 2001 and director of European sales from 1992 to 1998. Prior to joining Parent, Mr. Bouhafs was a faculty member in the computer science departments at Fitchburg State College and Boston University from 1985 to 1992. Neil Bradford........................... Neil Bradford, 30, became managing director, Forrester Managing Director, Forrester Global Global in October 2001. Mr. Bradford was previously (Citizen of the United Kingdom) managing director for Forrester Research Ltd., a role he assumed after Parent's acquisition of Fletcher Research Limited, a UK-based research firm cofounded by Mr. Bradford in November 1999. Prior to cofounding Fletcher and joining Parent, Mr. Bradford was a consultant at McKinsey and Company, a management consulting firm, from 1995 to 1997. Robert W. Davidson...................... Robert W. Davidson, 55, became managing director, Managing Director, Forrester Europe Forrester Europe in June 2001. Prior to joining Parent, (Citizen of the United Kingdom) Mr. Davidson was vice president and corporate controller from 2000 to 2001 and vice president, finance from 1998 to 2000 for Baan Company N.V., a software solutions and services company. Previously, Robert W. Davidson became managing director, Parent Europe in June 2001. Prior to joining Parent, Mr. Davidson was vice president and corporate controller from 2000 to 2001 and vice president, finance from 1998 to 2000 for Baan Company N.V., a software solutions and services company. Previously, Emily Nagle Green....................... Emily Nagle Green, 45, currently serves as managing Managing Director, Forrester North America director, Forrester North America. Ms. Green previously was managing director, Forrester Research B.V. from 1998 to 2001 and director, people & technology strategies, from 1996 to 1998. Prior to joining Parent, Ms. Green was vice president of marketing and sales at Point of View, Inc., a video technology training firm, from 1994 to 1995, and vice president of strategic marketing for ADC Fibermux, a computer networking hardware manufacturer, from 1991 to 1994.
I-2
PRESENT PRINCIPAL OCCUPATION OR EMPLOYMENT; NAME, POSITION WITH PARENT AND CITIZENSHIP MATERIAL POSITIONS HELD DURING THE PAST FIVE YEARS - ------------------------------------------ -------------------------------------------------- Warren Hadley........................... Warren Hadley, 34, became Parent's chief financial Chief Financial Officer and Treasurer officer in February 2002. Mr. Hadley previously was our director of finance from 1999 to 2001 and corporate controller from 1996 to 1999. Prior to joining Parent, Mr. Hadley served as an audit manager for MacDonald, Levine, Jenkins, an accounting firm, from 1993 to 1995. Brian Kardon............................ Brian Kardon, 45, became Parent's vice president of Vice President, Strategy and Marketing strategy and marketing in January 2003. Prior to joining Parent, Mr. Kardon was a co-founder and managing partner of Catalyst Consulting Collaborative, a strategic consulting firm, from 2002 and 2003 and president of First Act, Inc., a children's music development company, from 2000 to 2001. Mr. Kardon also served as the executive vice president of marketing and business at HomePortfolio, an online marketplace for home design, products and services, from 1999 to 2000 and senior vice president and chief marketing officer of Cahners Business Information, a business publisher, from 1995 to 1999. From 1987 to 1995, Mr. Kardon served as director of the marketing strategy practice at Braxton Associates, the strategy consulting division of Deloitte & Touche. Timothy J. Moynihan, Esq. .............. Timothy J. Moynihan, Esq., 33, became Parent's general General Counsel and Secretary counsel in February 2002. Mr. Moynihan previously served as our corporate counsel from 1998 to 2002. Mr. Moynihan also has served as secretary of Parent since 2001, as assistant secretary from 2000 to 2001, and as a member of Parent's legal department since 1996. Timothy M. Riley........................ Timothy M. Riley, 50, became Parent's vice president, Vice President, Strategic Growth strategic growth in 1997. Prior to joining Parent, Mr. Riley served as the vice president of human resources at Renaissance Solutions, a strategy and knowledge management consulting firm, from 1993 to 1997. Mr. Riley served as director of human resources at Bolt Beranek and Newman, a technology research and development company, from 1987 to 1993.
2. Directors and Executive Officers of the Purchaser. The name, citizenship, business address, present principal occupation or employment and material occupations, positions, offices or employment for the past five years of each of the directors and executive officers of the Purchaser are indicated below. The business address of each such director and executive officer is Whitcomb Acquisition Corp., in care of Forrester Research, Inc., 400 Technology Square, Cambridge, Massachusetts 02139. To the best knowledge of the Purchaser, none of the directors and officers of the Purchaser listed below has, during the past five years, (1) been convicted in a criminal proceeding (excluding traffic violations or similar misdemeanors) or (2) been a party to any judicial or administrative proceeding that resulted in a judgment, decree or final order enjoining the person from future violations of, or prohibiting activities subject to, federal or state securities laws, or a finding of any violation of federal or state securities laws.
PRESENT PRINCIPAL OCCUPATION OR EMPLOYMENT; NAME AND POSITION WITH PURCHASER MATERIAL POSITIONS HELD DURING THE PAST FIVE YEARS - -------------------------------- -------------------------------------------------- Timothy J. Moynihan, Esq............... (see above information) Director, President and Secretary Warren Hadley.......................... (see above information) Director and Treasurer
I-3 APPENDIX II SECTION 262 OF THE DELAWARE GENERAL CORPORATION LAW -- RIGHTS OF APPRAISAL (a) Any stockholder of a corporation of this State who holds shares of stock on the date of the making of a demand pursuant to subsection (d) of this section with respect to such shares, who continuously holds such shares through the effective date of the merger or consolidation, who has otherwise complied with subsection (d) of this section and who has neither voted in favor of the merger or consolidation nor consented thereto in writing pursuant to sec. 228 of this title shall be entitled to an appraisal by the Court of Chancery of the fair value of the stockholder's shares of stock under the circumstances described in subsections (b) and (c) of this section. As used in this section, the word "stockholder" means a holder of record of stock in a stock corporation and also a member of record of a nonstock corporation; the words "stock" and "share" mean and include what is ordinarily meant by those words and also membership or membership interest of a member of a nonstock corporation; and the words "depository receipt" mean a receipt or other instrument issued by a depository representing an interest in one or more shares, or fractions thereof, solely of stock of a corporation, which stock is deposited with the depository. (b) Appraisal rights shall be available for the shares of any class or series of stock of a constituent corporation in a merger or consolidation to be effected pursuant to sec. 251 (other than a merger effected pursuant to sec. 251(g) of this title), sec. 252, sec. 254, sec. 257, sec. 258, sec. 263 or sec. 264 of this title: (1) Provided, however, that no appraisal rights under this section shall be available for the shares of any class or series of stock, which stock, or depository receipts in respect thereof, at the record date fixed to determine the stockholders entitled to receive notice of and to vote at the meeting of stockholders to act upon the agreement of merger or consolidation, were either (i) listed on a national securities exchange or designated as a national market system security on an interdealer quotation system by the National Association of Securities Dealers, Inc. or (ii) held of record by more than 2,000 holders; and further provided that no appraisal rights shall be available for any shares of stock of the constituent corporation surviving a merger if the merger did not require for its approval the vote of the stockholders of the surviving corporation as provided in subsection (f) of sec. 251 of this title. (2) Notwithstanding paragraph (1) of this subsection, appraisal rights under this section shall be available for the shares of any class or series of stock of a constituent corporation if the holders thereof are required by the terms of an agreement of merger or consolidation pursuant to sec. 251, 252, 254, 257, 258, 263 and 264 of this title to accept for such stock anything except: a. Shares of stock of the corporation surviving or resulting from such merger or consolidation, or depository receipts in respect thereof; b. Shares of stock of any other corporation, or depository receipts in respect thereof, which shares of stock (or depository receipts in respect thereof) or depository receipts at the effective date of the merger or consolidation will be either listed on a national securities exchange or designated as a national market system security on an interdealer quotation system by the National Association of Securities Dealers, Inc. or held of record by more than 2,000 holders; c. Cash in lieu of fractional shares or fractional depository receipts described in the foregoing subparagraphs a. and b. of this paragraph; or d. Any combination of the shares of stock, depository receipts and cash in lieu of fractional shares or fractional depository receipts described in the foregoing subparagraphs a., b., and c. of this paragraph. (3) In the event all of the stock of a subsidiary Delaware corporation party to a merger effected under sec. 253 of this title is not owned by the parent corporation immediately prior to the merger, appraisal rights shall be available for the shares of the subsidiary Delaware corporation. II-1 (c) Any corporation may provide in its certificate of incorporation that appraisal rights under this section shall be available for the shares of any class or series of its stock as a result of an amendment to its certificate of incorporation, any merger or consolidation in which the corporation is a constituent corporation or the sale of all or substantially all of the assets of the corporation. If the certificate of incorporation contains such a provision, the procedures of this section, including those set forth in subsections (d) and (e) of this section, shall apply as nearly as is practicable. (d) Appraisal rights shall be perfected as follows: (1) If a proposed merger or consolidation for which appraisal rights are provided under this section is to be submitted for approval at a meeting of stockholders, the corporation, not less than 20 days prior to the meeting, shall notify each of its stockholders who was such on the record date for such meeting with respect to shares for which appraisal rights are available pursuant to subsections (b) or (c) hereof that appraisal rights are available for any or all of the shares of the constituent corporations, and shall include in such notice a copy of this section. Each stockholder electing to demand the appraisal of such stockholder's shares shall deliver to the corporation, before the taking of the vote on the merger or consolidation, a written demand for appraisal of such stockholder's shares. Such demand will be sufficient if it reasonably informs the corporation of the identity of the stockholder and that the stockholder intends thereby to demand the appraisal of such stockholder's shares. A proxy or vote against the merger or consolidation shall not constitute such a demand. A stockholder electing to take such action must do so by a separate written demand as herein provided. Within 10 days after the effective date of such merger or consolidation, the surviving or resulting corporation shall notify each stockholder of each constituent corporation who has complied with this subsection and has not voted in favor of or consented to the merger or consolidation of the date that the merger or consolidation has become effective; or (2) If the merger or consolidation was approved pursuant to sec. 228 or sec. 253 of this title, then, either a constituent corporation before the effective date of the merger or consolidation or the surviving or resulting corporation within 10 days thereafter, shall notify each of the holders of any class or series of stock of such constituent corporation who are entitled to appraisal rights of the approval of the merger or consolidation and that appraisal rights are available for any or all shares of such class or series of stock of such constituent corporation, and shall include in such notice a copy of this section. Such notice may, and, if given on or after the effective date of the merger or consolidation, shall, also notify such stockholders of the effective date of the merger or consolidation. Any stockholder entitled to appraisal rights may, within 20 days after the date of mailing of such notice, demand in writing from the surviving or resulting corporation the appraisal of such holder's shares. Such demand will be sufficient if it reasonably informs the corporation of the identity of the stockholder and that the stockholder intends thereby to demand the appraisal of such holder's shares. If such notice did not notify stockholders of the effective date of the merger or consolidation, either (i) each such constituent corporation shall send a second notice before the effective date of the merger or consolidation notifying each of the holders of any class or series of stock of such constituent corporation that are entitled to appraisal rights of the effective date of the merger or consolidation or (ii) the surviving or resulting corporation shall send such a second notice to all such holders on or within 10 days after such effective date; provided, however, that if such second notice is sent more than 20 days following the sending of the first notice, such second notice need only be sent to each stockholder who is entitled to appraisal rights and who has demanded appraisal of such holder's shares in accordance with this subsection. An affidavit of the secretary or assistant secretary or of the transfer agent of the corporation that is required to give either notice that such notice has been given shall, in the absence of fraud, be prima facie evidence of the facts stated therein. For purposes of determining the stockholders entitled to receive either notice, each constituent corporation may fix, in advance, a record date that shall be not more than 10 days prior to the date the notice is given, provided, that if the notice is given on or after the effective date of the merger or consolidation, the record date shall be such effective date. If no record date is fixed and the notice is given prior to the effective date, the record date shall be the close of business on the day next preceding the day on which the notice is given. II-2 (e) Within 120 days after the effective date of the merger or consolidation, the surviving or resulting corporation or any stockholder who has complied with subsections (a) and (d) hereof and who is otherwise entitled to appraisal rights, may file a petition in the Court of Chancery demanding a determination of the value of the stock of all such stockholders. Notwithstanding the foregoing, at any time within 60 days after the effective date of the merger or consolidation, any stockholder shall have the right to withdraw such stockholder's demand for appraisal and to accept the terms offered upon the merger or consolidation. Within 120 days after the effective date of the merger or consolidation, any stockholder who has complied with the requirements of subsections (a) and (d) hereof, upon written request, shall be entitled to receive from the corporation surviving the merger or resulting from the consolidation a statement setting forth the aggregate number of shares not voted in favor of the merger or consolidation and with respect to which demands for appraisal have been received and the aggregate number of holders of such shares. Such written statement shall be mailed to the stockholder within 10 days after such stockholder's written request for such a statement is received by the surviving or resulting corporation or within 10 days after expiration of the period for delivery of demands for appraisal under subsection (d) hereof, whichever is later. (f) Upon the filing of any such petition by a stockholder, service of a copy thereof shall be made upon the surviving or resulting corporation, which shall within 20 days after such service file in the office of the Register in Chancery in which the petition was filed a duly verified list containing the names and addresses of all stockholders who have demanded payment for their shares and with whom agreements as to the value of their shares have not been reached by the surviving or resulting corporation. If the petition shall be filed by the surviving or resulting corporation, the petition shall be accompanied by such a duly verified list. The Register in Chancery, if so ordered by the Court, shall give notice of the time and place fixed for the hearing of such petition by registered or certified mail to the surviving or resulting corporation and to the stockholders shown on the list at the addresses therein stated. Such notice shall also be given by 1 or more publications at least 1 week before the day of the hearing, in a newspaper of general circulation published in the City of Wilmington, Delaware or such publication as the Court deems advisable. The forms of the notices by mail and by publication shall be approved by the Court, and the costs thereof shall be borne by the surviving or resulting corporation. (g) At the hearing on such petition, the Court shall determine the stockholders who have complied with this section and who have become entitled to appraisal rights. The Court may require the stockholders who have demanded an appraisal for their shares and who hold stock represented by certificates to submit their certificates of stock to the Register in Chancery for notation thereon of the pendency of the appraisal proceedings; and if any stockholder fails to comply with such direction, the Court may dismiss the proceedings as to such stockholder. (h) After determining the stockholders entitled to an appraisal, the Court shall appraise the shares, determining their fair value exclusive of any element of value arising from the accomplishment or expectation of the merger or consolidation, together with a fair rate of interest, if any, to be paid upon the amount determined to be the fair value. In determining such fair value, the Court shall take into account all relevant factors. In determining the fair rate of interest, the Court may consider all relevant factors, including the rate of interest which the surviving or resulting corporation would have had to pay to borrow money during the pendency of the proceeding. Upon application by the surviving or resulting corporation or by any stockholder entitled to participate in the appraisal proceeding, the Court may, in its discretion, permit discovery or other pretrial proceedings and may proceed to trial upon the appraisal prior to the final determination of the stockholder entitled to an appraisal. Any stockholder whose name appears on the list filed by the surviving or resulting corporation pursuant to subsection (f) of this section and who has submitted such stockholder's certificates of stock to the Register in Chancery, if such is required, may participate fully in all proceedings until it is finally determined that such stockholder is not entitled to appraisal rights under this section. (i) The Court shall direct the payment of the fair value of the shares, together with interest, if any, by the surviving or resulting corporation to the stockholders entitled thereto. Interest may be simple or compound, as the Court may direct. Payment shall be so made to each such stockholder, in the case of holders of uncertificated stock forthwith, and the case of holders of shares represented by certificates upon the surrender to the corporation of the certificates representing such stock. The Court's decree may be enforced II-3 as other decrees in the Court of Chancery may be enforced, whether such surviving or resulting corporation be a corporation of this State or of any state. (j) The costs of the proceeding may be determined by the Court and taxed upon the parties as the Court deems equitable in the circumstances. Upon application of a stockholder, the Court may order all or a portion of the expenses incurred by any stockholder in connection with the appraisal proceeding, including, without limitation, reasonable attorney's fees and the fees and expenses of experts, to be charged pro rata against the value of all the shares entitled to an appraisal. (k) From and after the effective date of the merger or consolidation, no stockholder who has demanded appraisal rights as provided in subsection (d) of this section shall be entitled to vote such stock for any purpose or to receive payment of dividends or other distributions on the stock (except dividends or other distributions payable to stockholders of record at a date which is prior to the effective date of the merger or consolidation); provided, however, that if no petition for an appraisal shall be filed within the time provided in subsection (e) of this section, or if such stockholder shall deliver to the surviving or resulting corporation a written withdrawal of such stockholder's demand for an appraisal and an acceptance of the merger or consolidation, either within 60 days after the effective date of the merger or consolidation as provided in subsection (e) of this section or thereafter with the written approval of the corporation, then the right of such stockholder to an appraisal shall cease. Notwithstanding the foregoing, no appraisal proceeding in the Court of Chancery shall be dismissed as to any stockholder without the approval of the Court, and such approval may be conditioned upon such terms as the Court deems just. (l) The shares of the surviving or resulting corporation to which the shares of such objecting stockholders would have been converted had they assented to the merger or consolidation shall have the status of authorized and unissued shares of the surviving or resulting corporation. II-4 The Letter of Transmittal, certificates for Shares and any other required documents should be sent or delivered by each stockholder of the Company or such stockholder's broker, dealer, bank, trust company or other nominee to the Depositary at one of its addresses set forth below. The Depositary for the Offer is: EQUISERVE TRUST COMPANY, N.A. By Mail: By Overnight Courier: By Hand: Attn: Corporate Actions Attn: Corporate Actions Securities Transfer & P.O. Box 43014 150 Royall Street Reporting Services, Inc. Providence, RI 02940-3014 Canton, MA 02021 c/o EquiServe Trust Company, N.A. 100 William Street, Galleria New York, NY 10038
Questions and requests for assistance may be directed to the Information Agent at the telephone number and location listed below. Additional copies of this Offer to Purchase, the Letter of Transmittal, the Notice of Guaranteed Delivery or any other tender offer materials may be obtained from the Information Agent. You may also contact your broker, dealer, bank, trust company or other nominee for assistance concerning the Offer. The Information Agent for the Offer is: [Mackenzie Partners Logo] 105 Madison Avenue New York, NY 10016 Banks And Brokers Call: (212) 929-5500 All Others Please Call Toll-Free: (800) 322-2885 E-mail: proxy@mackenziepartners.com


                                                                  Exhibit (a)(2)
                             LETTER OF TRANSMITTAL

                                   TO TENDER
                             SHARES OF COMMON STOCK
           (INCLUDING THE ASSOCIATED PREFERRED STOCK PURCHASE RIGHTS)
                                       OF

                          GIGA INFORMATION GROUP, INC.
                       PURSUANT TO THE OFFER TO PURCHASE
                             DATED JANUARY 27, 2003
                                       BY

                          WHITCOMB ACQUISITION CORP.,
                          A WHOLLY OWNED SUBSIDIARY OF

                            FORRESTER RESEARCH, INC.
- --------------------------------------------------------------------------------
  THE OFFER AND WITHDRAWAL RIGHTS WILL EXPIRE AT 12:00 MIDNIGHT, NEW YORK CITY
       TIME, ON MONDAY, FEBRUARY 24, 2003, UNLESS THE OFFER IS EXTENDED.
- --------------------------------------------------------------------------------

                 TO: EQUISERVE TRUST COMPANY, N.A., DEPOSITARY

                                                                        
              By Mail:                         By Overnight Courier:                        By Hand:
       Attn: Corporate Actions                Attn: Corporate Actions                 Securities Transfer &
           P.O. Box 43014                        150 Royall Street                  Reporting Services, Inc.
      Providence, RI 02940-3014                  Canton, MA 02021               c/o EquiServe Trust Company, N.A.
                                                                                  100 William Street, Galleria
                                                                                       New York, NY 10038
DELIVERY OF THIS LETTER OF TRANSMITTAL TO AN ADDRESS OTHER THAN AS SET FORTH ABOVE, DOES NOT CONSTITUTE A VALID DELIVERY. THE INSTRUCTIONS SET FORTH IN THIS LETTER OF TRANSMITTAL SHOULD BE READ CAREFULLY BEFORE THIS LETTER OF TRANSMITTAL IS COMPLETED. This Letter of Transmittal is to be used either if certificates for Shares (as defined below) are to be forwarded herewith or, unless an Agent's Message (as defined in Section 2 of the Offer to Purchase (as defined below)) is utilized, if delivery of Shares is to be made by book-entry transfer to an account maintained by the Depositary at the Book-Entry Transfer Facility (as defined in, and pursuant to the procedures set forth in, Section 2 of the Offer to Purchase). Stockholders who deliver Shares by book-entry transfer are referred to herein as "Book-Entry Shareholders" and other stockholders are referred to herein as "Certificate Shareholders". Stockholders whose certificates for Shares are not immediately available or who cannot deliver either the certificates for, or a Book-Entry Confirmation (as defined in the Offer to Purchase) with respect to, their Shares and all other documents required hereby to the Depositary prior to the Expiration Date (as defined in the Offer to Purchase) must tender their Shares in accordance with the guaranteed delivery procedures set forth in Section 2 of the Offer to Purchase. See Instruction 2. DELIVERY OF DOCUMENTS TO A BOOK-ENTRY TRANSFER FACILITY DOES NOT CONSTITUTE DELIVERY TO THE DEPOSITARY.
- ------------------------------------------------------------------------------------------------------------------------ DESCRIPTION OF SHARES TENDERED - ------------------------------------------------------------------------------------------------------------------------ NAME(S) AND ADDRESS(ES) OF REGISTERED HOLDER(S) (PLEASE FILL IN, IF BLANK, EXACTLY AS NAME(S) SHARES TENDERED APPEAR(S) ON SHARE CERTIFICATE(S)) (ATTACH ADDITIONAL SIGNED LIST IF NECESSARY) - ------------------------------------------------------------------------------------------------------------------------ TOTAL NUMBER OF SHARES SHARE REPRESENTED NUMBER CERTIFICATE BY SHARE OF SHARES NUMBER(S)* CERTIFICATE(S)* TENDERED** ------------------------------------------------------ ------------------------------------------------------ ------------------------------------------------------ ------------------------------------------------------ ------------------------------------------------------ TOTAL SHARES - ------------------------------------------------------------------------------------------------------------------------
* Need not be completed if transfer is made by book-entry transfer. ** Unless otherwise indicated, it will be assumed that all Shares described above are being tendered. See Instruction 4. - -------------------------------------------------------------------------------- IF ANY OF THE CERTIFICATES REPRESENTING SHARES THAT YOU OWN HAVE BEEN LOST OR DESTROYED SEE INSTRUCTION 11. Holders of Shares will be required to tender one Right (as defined below) for each Share tendered to effect a valid tender of such Share. Unless and until the Distribution Date (as defined in the Rights Agreement (as defined below)) occurs, the Rights are represented by and transferred with the Shares. Accordingly, if the Distribution Date does not occur prior to the Expiration Date of the Offer, a tender of Shares will constitute a tender of the associated Rights. If, however, pursuant to the Rights Agreement or otherwise, a Distribution Date does occur, certificates representing a number of Rights equal to the number of Shares being tendered must be delivered to the Depositary in order for such Shares to be validly tendered. If a Distribution Date has occurred, a tender of Shares without Rights constitutes an agreement by the tendering stockholder to deliver certificates representing a number of Rights equal to the number of Shares tendered pursuant to the Offer to the Depositary within three trading days after the date such certificates are distributed. The Purchaser reserves the right to require that it receive such certificates prior to accepting Shares for payment. Payment for Shares tendered and purchased pursuant to the Offer will be made only after timely receipt by the Depositary of, among other things, such certificates, if such certificates have been distributed to holders of Shares. The Purchaser will not pay additional consideration for the Rights tendered pursuant to the Offer. [ ] CHECK HERE IF TENDERED SHARES ARE BEING DELIVERED BY BOOK-ENTRY TRANSFER MADE TO AN ACCOUNT MAINTAINED BY THE DEPOSITARY WITH THE BOOK-ENTRY TRANSFER FACILITY AND COMPLETE THE FOLLOWING (ONLY PARTICIPANTS IN THE BOOK-ENTRY TRANSFER FACILITY MAY DELIVER SHARES BY BOOK-ENTRY TRANSFER): Name of Tendering Institution - -------------------------------------------------------------------------------- Account Number - -------------------------------------------------------------------------------- Transaction Code Number - -------------------------------------------------------------------------------- [ ] CHECK HERE IF TENDERED SHARES ARE BEING DELIVERED PURSUANT TO A NOTICE OF GUARANTEED DELIVERY PREVIOUSLY SENT TO THE DEPOSITARY, ENCLOSE A PHOTOCOPY OF SUCH NOTICE OF GUARANTEED DELIVERY AND COMPLETE THE FOLLOWING: Name(s) of Registered Owner(s) - ---------------------------------------------------------------------------- Date of Execution of Notice of Guaranteed Delivery - -------------------------------------------------------- Name of Institution that Guaranteed Delivery - --------------------------------------------------------------- If delivered by book-entry transfer check box: [ ] - ------------------------------------------------------------- Account Number - -------------------------------------------------------------------------------- Transaction Code Number - ------------------------------------------------------------------------------- [ ] CHECK HERE IF ANY OF THE CERTIFICATES REPRESENTING SHARES THAT YOU OWN HAVE BEEN LOST OR DESTROYED AND SEE INSTRUCTION 11. Number of Shares represented by the lost or destroyed certificates - ------------------------------------------ NOTE: SIGNATURES MUST BE PROVIDED BELOW PLEASE READ THE ACCOMPANYING INSTRUCTIONS CAREFULLY Ladies and Gentlemen: The undersigned hereby tenders to Whitcomb Acquisition Corp., a Delaware corporation (the "Purchaser") and a wholly owned subsidiary of Forrester Research, Inc., a Delaware corporation, ("Parent"), the above-described shares of Common Stock, par value $0.001 per share (the "Shares"), of Giga Information Group, Inc., a Delaware corporation (the "Company"), together with the associated rights (the "Rights") to purchase Series A Junior Preferred Stock, par value $0.001 per share, issued pursuant to the Rights Agreement dated as of February 18, 2000, between the Company and American Stock Transfer & Trust Co. (as amended from time to time, the "Rights Agreement"), upon the terms and subject to the conditions set forth in the Purchaser's Offer to Purchase dated January 27, 2003 (the "Offer to Purchase") and this Letter of Transmittal (which, together with any amendments or supplements thereto or hereto, collectively constitute the "Offer"), receipt of which is hereby acknowledged. Unless the context otherwise requires, all references herein to the Shares shall be deemed to include the Rights, and all references to the Rights include the benefits that may inure to holders of the Rights pursuant to the Rights Agreements. Upon the terms of the Offer, subject to, and effective upon, acceptance for payment of, and payment for, the Shares tendered herewith in accordance with the terms of the Offer, the undersigned hereby sells, assigns and transfers to, or upon the order of, the Purchaser all right, title and interest in and to all the Shares that are being tendered hereby (and any and all other Shares or other securities or rights issued in respect thereof on or after January 20, 2003) and irrevocably constitutes and appoints EquiServe Trust Company, N.A. (the "Depositary"), the true and lawful agent and attorney-in-fact of the undersigned, with full power of substitution (such power of attorney being deemed to be an irrevocable power coupled with an interest), to the full extent of the undersigned's rights with respect to such Shares (and any such other Shares or securities or rights) (a) to deliver certificates for such Shares (and any such other Shares or securities or rights) or transfer ownership of such Shares (and any such other Shares or securities or rights) on the account books maintained by the Book-Entry Transfer Facility together, in any such case, with all accompanying evidences of transfer and authenticity to, or upon the order of, the Purchaser, (b) to present such Shares (and any such other Shares or securities or rights) for transfer on the Company's books and (c) to receive all benefits and otherwise exercise all rights of beneficial ownership of such Shares (and any such other Shares or securities or rights), all in accordance with the terms of the Offer. The undersigned hereby represents and warrants that the undersigned has full power and authority to tender, sell, assign and transfer the tendered Shares (and any and all other Shares or other securities or rights issued or issuable in respect of such Shares on or after January 20, 2003) and, when the same are accepted for payment by the Purchaser, the Purchaser will acquire good title thereto, free and clear of all liens, restrictions, claims and encumbrances and the same will not be subject to any adverse claim. The undersigned will, upon request, execute any additional documents deemed by the Depositary or the Purchaser to be necessary or desirable to complete the sale, assignment and transfer of the tendered Shares (and any such other Shares or other securities or rights). All authority conferred or agreed to be conferred pursuant to this Letter of Transmittal shall be binding upon the successors, assigns, heirs, executors, administrators and legal representatives of the undersigned and shall not be affected by, and shall survive, the death or incapacity of the undersigned. Except as stated in the Offer to Purchase, this tender is irrevocable. The undersigned hereby irrevocably appoints Warren Hadley and Timothy Moynihan, and each of them, and any other designees of the Purchaser, the attorneys-in-fact and proxies of the undersigned, each with full power of substitution, to vote at any annual, special or adjourned meeting of the Company's stockholders or otherwise in such manner as each such attorney-in-fact and proxy or his or her substitute shall in his or her sole discretion deem proper with respect to, to execute any written consent concerning any matter as each such attorney-in-fact and proxy or his or her substitute shall in his or her sole discretion deem proper with respect to, and to otherwise act as each such attorney-in-fact and proxy or his or her substitute shall in his sole discretion deem proper with respect to, the Shares tendered hereby that have been accepted for payment by the Purchaser prior to the time any such action is taken and with respect to which the undersigned is entitled to vote (and any and all other Shares or other securities or rights issued or issuable in respect of such Shares on or after January 20, 2003). This appointment is effective when, and only to the extent that, the Purchaser accepts for payment such Shares as provided in the Offer to Purchase. This power of attorney and proxy are irrevocable and are granted in consideration of the acceptance for payment of such Shares in accordance with the terms of the Offer. Upon such acceptance for payment, all prior powers of attorney, proxies and consents given by the undersigned with respect to such Shares (and any such other Shares or securities or rights) will, without further action, be revoked and no subsequent powers of attorney, proxies, consents or revocations may be given (and, if given, will not be deemed effective) by the undersigned. The undersigned understands that the valid tender of Shares pursuant to any of the procedures described in Section 2 of the Offer to Purchase and in the Instructions hereto will constitute a binding agreement between the undersigned and the Purchaser upon the terms and subject to the conditions of the Offer. Unless otherwise indicated herein under "Special Payment Instructions", please issue the check for the purchase price and/or return any certificates for Shares not tendered or accepted for payment in the name(s) of the registered holder(s) appearing under "Description of Shares Tendered". Similarly, unless otherwise indicated under "Special Delivery Instructions", please mail the check for the purchase price and/or return any certificates for Shares not tendered or accepted for payment (and accompanying documents, as appropriate) to the address(es) of the registered holder(s) appearing under "Description of Shares Tendered". In the event that both the "Special Delivery Instructions" and the "Special Payment Instructions" are completed, please issue the check for the purchase price and/or return any certificates for Shares not tendered or accepted for payment (and any accompanying documents, as appropriate) in the name of, and deliver such check and/or return such certificates (and any accompanying documents, as appropriate) to, the person or persons so indicated. Please credit any Shares tendered herewith by book-entry transfer that are not accepted for payment by crediting the account at the Book-Entry Transfer Facility designated above. The undersigned recognizes that the Purchaser has no obligation pursuant to the "Special Payment Instructions" to transfer any Shares from the name of the registered holder thereof if the Purchaser does not accept for payment any of the Shares so tendered. SPECIAL PAYMENT INSTRUCTIONS (SEE INSTRUCTIONS 1, 5, 6 AND 7) To be completed ONLY if certificates for Shares are not tendered or not accepted for payment and/or the check for the purchase price of Shares accepted for payment is to be issued in the name of someone other than the undersigned. Issue [ ] Check [ ] Certificate(s) to: Name --------------------------------------------------------------- (PLEASE PRINT) Address ------------------------------------------------------------ -------------------------------------------------------- (INCLUDE ZIP CODE) -------------------------------------------------------- (EMPLOYER IDENTIFICATION OR SOCIAL SECURITY NUMBER) SPECIAL DELIVERY INSTRUCTIONS (SEE INSTRUCTIONS 1, 5, 6 AND 7) To be completed ONLY if certificates for Shares are not tendered or not accepted for payment and/or the check for the purchase price of Shares accepted for payment is to be sent to someone other than the undersigned or to the undersigned at an address other than that above. Mail [ ] Check [ ] Certificate(s) to: Name --------------------------------------------------------------- (PLEASE PRINT) Address ------------------------------------------------------------ -------------------------------------------------------- (INCLUDE ZIP CODE) -------------------------------------------------------- (EMPLOYER IDENTIFICATION OR SOCIAL SECURITY NUMBER) SIGN HERE (ALSO COMPLETE SUBSTITUTE FORM W-9 ON THE OTHER SIDE OF THIS FORM) - -------------------------------------------------------------------------------- - -------------------------------------------------------------------------------- (SIGNATURE(S) OF STOCKHOLDER(S)) Dated: ---------------, 2003 (Must be signed by registered holder(s) as name(s) appear(s) on the certificate(s) for the Shares or on a security position listing or by person(s) authorized to become registered holder(s) by certificates and documents transmitted herewith. If signature is by trustee, executor, administrator, guardian, attorney-in-fact, officer of corporation or others acting in a fiduciary or representative capacity, please provide the following information and see Instruction 5.) Name(s): ----------------------------------------------------------------------- - -------------------------------------------------------------------------------- (PLEASE PRINT) Capacity (Full Title): --------------------------------------------------------- Address: ----------------------------------------------------------------------- - -------------------------------------------------------------------------------- (INCLUDE ZIP CODE) Daytime Area Code and Telephone Number: ---------------------------------------- Employer Identification or Social Security Number: ----------------------------- (SEE SUBSTITUTE FORM W-9) GUARANTEE OF SIGNATURE(S) (IF REQUIRED - SEE INSTRUCTIONS 1 AND 5) Authorized Signature: ---------------------------------------------------------- Name: -------------------------------------------------------------------------- (PLEASE PRINT) Title: ------------------------------------------------------------------------- Name of Firm: ------------------------------------------------------------------ Address: ----------------------------------------------------------------------- (INCLUDE ZIP CODE) Daytime Area Code and Telephone Number: ---------------------------------------- Dated: ------------------------------, 2003 PAYER'S NAME: EQUISERVE TRUST COMPANY, N.A. - -------------------------------------------------------------------------------- - ------------------------------------------------------------------------------------------------------------------------ PART 1--PLEASE PROVIDE YOUR TIN IN THE BOX AT RIGHT ---------------------------- SUBSTITUTE AND CERTIFY BY SIGNING AND DATING BELOW. SOCIAL SECURITY NUMBER(S) FORM W-9 OR ---------------------------- EMPLOYER IDENTIFICATION NUMBER ---------------------------------------------------------------------------------------- DEPARTMENT OF THE TREASURY INTERNAL REVENUE SERVICE PART 2 -- CERTIFICATES -- UNDER PENALTIES OF PERJURY, PART 3 -- I CERTIFY THAT AWAITING TIN [ ] (1) THE NUMBER SHOWN ON THIS FORM IS MY CORRECT TAXPAYER IDENTIFICATION NUMBER (OR I AM WAITING FOR A NUMBER TO BE ISSUED TO ME), AND (2) I AM NOT SUBJECT TO BACKUP WITHHOLDING BECAUSE: PART 4 -- (A) I AM EXEMPT FROM BACKUP WITHHOLDING, OR (B) I EXEMPT [ ] HAVE NOT BEEN NOTIFIED BY THE INTERNAL REVENUE SERVICE (THE "IRS") THAT I AM SUBJECT TO BACKUP WITHHOLDING AS A RESULT OF A FAILURE TO REPORT ALL INTEREST OR DIVIDENDS, OR (C) THE IRS HAS NOTIFIED ME THAT I AM NO LONGER SUBJECT TO BACKUP WITHHOLDING, AND (3) I AM A U.S. PERSON (INCLUDING A U.S. RESIDENT ALIEN). ----------------------------------------------------------------------------------------
CERTIFICATION INSTRUCTIONS -- YOU MUST CROSS OUT ITEM (2) IN PART 2 ABOVE IF YOU HAVE BEEN NOTIFIED BY THE IRS THAT YOU ARE SUBJECT TO BACKUP WITHHOLDING BECAUSE PAYER'S REQUEST FOR OF UNDERREPORTING INTEREST OR DIVIDENDS ON YOUR TAX RETURNS. HOWEVER, IF AFTER TAXPAYER IDENTIFICATION BEING NOTIFIED BY THE IRS THAT YOU ARE SUBJECT TO BACKUP WITHHOLDING, YOU RECEIVED NUMBER ("TIN") ANOTHER NOTIFICATION FROM THE IRS STATING THAT YOU ARE NO LONGER SUBJECT TO BACKUP WITHHOLDING, DO NOT CROSS OUT SUCH ITEM (2). IF YOU ARE EXEMPT FROM BACKUP WITHHOLDING, CHECK THE BOX IN PART 4 ABOVE. SIGNATURE: ------------ DATE: ------------ - -----------------------------------------------------------------------------------------------------------------------
NOTE: FAILURE TO COMPLETE AND RETURN THIS SUBSTITUTE FORM W-9 MAY RESULT IN BACKUP WITHHOLDING OF 30% OF ANY PAYMENTS MADE TO YOU PURSUANT TO THE OFFER. PLEASE REVIEW THE ENCLOSED GUIDELINES FOR CERTIFICATION OF TAXPAYER IDENTIFICATION NUMBER ON SUBSTITUTE FORM W-9 FOR ADDITIONAL INFORMATION. YOU MUST COMPLETE THE FOLLOWING CERTIFICATE IF YOU CHECKED THE BOX IN PART 3 OF SUBSTITUTE FORM W-9. - ----------------------------------------------------------------------------------------------------------------------- CERTIFICATE OF AWAITING TAXPAYER IDENTIFICATION NUMBER I CERTIFY UNDER PENALTIES OF PERJURY THAT A TAXPAYER IDENTIFICATION NUMBER HAS NOT BEEN ISSUED TO ME, AND EITHER (A) I HAVE MAILED OR DELIVERED AN APPLICATION TO RECEIVE A TAXPAYER IDENTIFICATION NUMBER TO THE APPROPRIATE INTERNAL REVENUE SERVICE CENTER OR SOCIAL SECURITY ADMINISTRATION OFFICE OR (B) I INTEND TO MAIL OR DELIVER AN APPLICATION IN THE NEAR FUTURE. I UNDERSTAND THAT IF I DO NOT PROVIDE A TAXPAYER IDENTIFICATION NUMBER TO THE DEPOSITARY, 30% PERCENT OF ALL REPORTABLE PAYMENTS MADE TO ME WILL BE WITHHELD, BUT WILL BE REFUNDED TO ME IF I PROVIDE A CERTIFIED TAXPAYER IDENTIFICATION NUMBER WITHIN 60 DAYS.
Signature: ----------------------------------- Date: ------------------------------ - --------------------------------------------------------------------------------------------------------------------
INSTRUCTIONS FORMING PART OF THE TERMS AND CONDITIONS OF THE OFFER 1. Guarantee of Signatures. No signature guarantee is required on this Letter of Transmittal if (a) this Letter of Transmittal is signed by the registered holder(s) (which term, for purposes of this Instruction, includes any participant in the Book-Entry Transfer Facility's system whose name appears on a security position listing as the owner of the Shares) of Shares tendered herewith and such registered holder has not completed either the box entitled "Special Delivery Instructions" or the box entitled "Special Payment Instructions" on this Letter of Transmittal or (b) such Shares are tendered for the account of a financial institution (including most commercial banks, savings and loan associations and brokerage houses) that is a participant in the Security Transfer Agents Medallion Program, the New York Stock Exchange Medallion Signature Guarantee Program or the Stock Exchange Medallion Program (such participant, an "Eligible Institution"). In all other cases, all signatures on this Letter of Transmittal must be guaranteed by an Eligible Institution. See Instruction 5. 2. Requirements of Tender. This Letter of Transmittal is to be completed by stockholders either if certificates are to be forwarded herewith or, unless an Agent's Message (as defined below) is utilized, if delivery of Shares is to be made pursuant to the procedures for book-entry transfer set forth in Section 2 of the Offer to Purchase. For a stockholder validly to tender Shares pursuant to the Offer, either (a) a Letter of Transmittal, properly completed and duly executed, together with any required signature guarantees or, in the case of a book-entry transfer, an Agent's Message, and any other required documents, must be received by the Depositary at one of its addresses set forth herein prior to the Expiration Date (as defined in the Offer to Purchase) and either certificates for tendered Shares must be received by the Depositary at one of such addresses or Shares must be delivered pursuant to the procedures for book-entry transfer set forth herein (and a Book-Entry Confirmation (as defined in the Offer to Purchase) must be received by the Depositary), in each case, prior to the Expiration Date, or (b) the tendering stockholder must comply with the guaranteed delivery procedures set forth below and in Section 2 of the Offer to Purchase. Stockholders whose certificates for Shares are not immediately available or who cannot deliver their certificates and all other required documents to the Depositary or complete the procedures for book-entry transfer prior to the Expiration Date may tender their Shares by properly completing and duly executing the Notice of Guaranteed Delivery pursuant to the guaranteed delivery procedures set forth in Section 2 of the Offer to Purchase. Pursuant to such procedures, (a) such tender must be made by or through an Eligible Institution, (b) a properly completed and duly executed Notice of Guaranteed Delivery, substantially in the form provided by the Purchaser, must be received by the Depositary prior to the Expiration Date and (c) either (i) the certificates for tendered Shares together with this Letter of Transmittal, properly completed and duly executed, and any required signature guarantees, and any other required documents must be received by the Depositary within three trading days after the date of execution of such Notice of Guaranteed Delivery or (ii) in the case of a book-entry transfer effected pursuant to the book-entry transfer procedures described in the Offer to Purchase, either this Letter of Transmittal, properly completed and duly executed, and any required signature guarantees, or an Agent's Message, and any other required documents, must be received by the Depositary at one of such addresses, such Shares must be delivered pursuant to the book-entry transfer procedures and a Book-Entry Confirmation must be received by the Depositary, in each case within three trading days after the date of execution of such Notice of Guaranteed Delivery. A "trading day" is any day on which the Nasdaq National Market (the "Nasdaq National Market") operated by the Nasdaq Stock Market, Inc., a subsidiary of the National Association of Securities Dealers, Inc., is open for business. "Agent's Message" means a message transmitted by the Book-Entry Transfer Facility to, and received by, the Depositary and forming a part of a Book-Entry Confirmation, that states that such Book-Entry Transfer Facility has received an express acknowledgment from the participant in such Book-Entry Transfer Facility tendering the Shares that such participant has received and agrees to be bound by the terms of this Letter of Transmittal and that the Purchaser may enforce such agreement against such participant. THE METHOD OF DELIVERY OF SHARES, THIS LETTER OF TRANSMITTAL AND ALL OTHER REQUIRED DOCUMENTS, INCLUDING DELIVERY THROUGH ANY BOOK-ENTRY TRANSFER FACILITY, IS AT THE ELECTION AND RISK OF THE TENDERING STOCKHOLDER. SHARES WILL BE DEEMED DELIVERED ONLY WHEN ACTUALLY RECEIVED BY THE DEPOSITARY (INCLUDING, IN THE CASE OF A BOOK-ENTRY TRANSFER, BY BOOK-ENTRY CONFIRMATION). IF DELIVERY IS BY MAIL, REGISTERED MAIL, WITH RETURN RECEIPT REQUESTED, PROPERLY INSURED, IS RECOMMENDED. IN ALL CASES, SUFFICIENT TIME SHOULD BE ALLOWED TO ENSURE TIMELY DELIVERY. No alternative, conditional or contingent tenders will be accepted and no fractional Shares will be purchased. All tendering stockholders, by execution of this Letter of Transmittal, waive any right to receive any notice of the acceptance of their Shares for payment. 3. Inadequate Space. If the space provided herein is inadequate, the certificate numbers and/or the number of Shares should be listed on a separate schedule attached hereto. 4. Partial Tenders (Applicable to Certificate Stockholders Only). If fewer than all the Shares evidenced by any certificate submitted are to be tendered, fill in the number of Shares that are to be tendered in the box entitled "Number of Shares Tendered". In any such case, new certificate(s) for the remainder of the Shares that were evidenced by the old certificate(s) will be sent to the registered holder, unless otherwise provided in the appropriate box on this Letter of Transmittal, as soon as practicable after the acceptance for payment of, and payment for, the Shares tendered herewith. All Shares represented by certificates delivered to the Depositary will be deemed to have been tendered unless otherwise indicated. 5. Signatures on Letter of Transmittal, Stock Powers and Endorsements. If this Letter of Transmittal is signed by the registered holder of the Shares tendered hereby, the signature must correspond with the name as written on the face of the certificate(s) without any change whatsoever. If any of the Shares tendered hereby are owned of record by two or more joint owners, all such owners must sign this Letter of Transmittal. If any tendered Shares are registered in different names on several certificates, it will be necessary to complete, sign and submit as many separate Letters of Transmittal as there are different registrations of certificates. If this Letter of Transmittal or any certificates or stock powers are signed by trustees, executors, administrators, guardians, attorneys-in-fact, officers of corporations or others acting in a fiduciary or representative capacity, such persons should so indicate when signing, and proper evidence satisfactory to the Purchaser of their authority so to act must be submitted. When this Letter of Transmittal is signed by the registered owner(s) of the Shares listed and transmitted hereby, no endorsements of certificates or separate stock powers are required unless payment is to be made to or certificates for Shares not tendered or accepted for payment are to be issued to a person other than the registered owner(s). Signatures on such certificates or stock powers must be guaranteed by an Eligible Institution. If the certificates for Shares are registered in the name of a person other than the signer of this Letter of Transmittal, or if payment is to be made or certificates for Shares not tendered or not accepted for payment are to be returned to a person other than the registered holder of the certificates surrendered, the tendered certificates must be endorsed or accompanied by appropriate stock powers, in either case signed exactly as the name or names of the registered holders or owners appear on the certificates, with the signatures on the certificates or stock powers guaranteed as aforesaid. See Instruction 1. 6. Stock Transfer Taxes. The Purchaser will pay any stock transfer taxes with respect to the transfer and sale of Shares to it or its order pursuant to the Offer. If, however, payment of the purchase price is to be made to, or if certificates for Shares not tendered or accepted for payment are to be registered in the name of, any person(s) other than the registered owner(s), or if tendered certificates are registered in the name of any person(s) other than the person(s) signing this Letter of Transmittal, the amount of any stock transfer taxes (whether imposed on the registered owner(s) or such person(s)) payable on account of the transfer to such person(s) will be deducted from the purchase price unless satisfactory evidence of the payment of such taxes or exemption therefrom is submitted. EXCEPT AS PROVIDED IN THIS INSTRUCTION 6, IT WILL NOT BE NECESSARY FOR TRANSFER TAX STAMPS TO BE AFFIXED TO THE CERTIFICATES LISTED IN THIS LETTER OF TRANSMITTAL. 7. Special Payment and Delivery Instructions. If a check is to be issued in the name of, and/or certificates for Shares not accepted for payment are to be returned to, a person other than the signer of this Letter of Transmittal or if a check is to be sent and/or such certificates are to be returned to a person other than the signer of this Letter of Transmittal or to an address other than that shown above, the appropriate boxes on this Letter of Transmittal should be completed. 8. Waiver of Conditions. The Purchaser reserves the absolute right in its sole discretion to waive any of the specified conditions (other than the Minimum Condition (as defined in the Offer to Purchase), which may be waived only with the consent of the Company) of the Offer, in whole or in part, in the case of any Shares tendered. 9. 30% Backup Withholding. In order to avoid backup withholding of U.S. federal income tax on payments of cash pursuant to the Offer, a stockholder surrendering Shares in the Offer must, unless an exemption applies, provide the Depositary with such stockholder's correct taxpayer identification number ("TIN") on Substitute Form W-9 in this Letter of Transmittal and certify under penalties of perjury that such TIN is correct, that such stockholder is not subject to backup withholding and that such stockholder is a U.S. person (including a U.S. resident alien). If a stockholder does not provide such stockholder's correct TIN or fails to provide the certifications described above, the Internal Revenue Service (the "IRS") may impose a penalty on such stockholder and payment of cash to such stockholder pursuant to the Offer may be subject to backup withholding of 30%. All stockholders surrendering Shares pursuant to the Offer should complete and sign the main signature form and the Substitute Form W-9 to provide the information and certification necessary to avoid backup withholding (unless an applicable exemption exists and is proved in a manner satisfactory to the Purchaser and the Depositary). Backup withholding is not an additional tax. Rather, the amount of the backup withholding can be credited against the Federal income tax liability of the person subject to the backup withholding, provided that the required information is given to the IRS. If backup withholding results in an overpayment of tax, a refund can be obtained by the stockholder upon filing an income tax return. The stockholder is required to give the Depositary the TIN (i.e., social security number or employer identification number) of the record owner of the Shares. If the Shares are held in more than one name or are not in the name of the actual owner, consult the enclosed "Guidelines for Certification of Taxpayer Identification Number on Substitute Form W-9" for additional guidance on which number to report. The box in Part 3 of the Substitute Form W-9 may be checked if the tendering stockholder has not been issued a TIN and has applied for a TIN or intends to apply for a TIN in the near future. If the box in Part 3 is checked, the stockholder or other payee must also complete the Certificate of Awaiting Taxpayer Identification Number in order to avoid backup withholding. Notwithstanding that the box in Part 3 is checked and the Certificate of Awaiting Taxpayer Identification Number is completed, the Depositary will withhold 30% on all payments made prior to the time a properly certified TIN is provided to the Depositary. However, such amounts will be refunded to such stockholder if a TIN is provided to the Depositary within 60 days. Certain stockholders (including, among others, all corporations, individual retirement accounts and certain foreign individuals and entities) are not subject to backup withholding. Noncorporate foreign stockholders should complete and sign the main signature form and the appropriate Form W-8, Certificate of Foreign Status, a copy of which may be obtained from the Depositary, in order to avoid backup withholding. See the enclosed "Guidelines for Certification of Taxpayer Identification Number on Substitute Form W-9" for more instructions. 10. Requests for Assistance or Additional Copies. Questions and requests for assistance may be directed to MacKenzie Partners, Inc. (the "Information Agent") at its address listed below. Additional copies of the Offer to Purchase, this Letter of Transmittal, the Notice of Guaranteed Delivery and the Guidelines for Certification of Taxpayer Identification Number on Substitute Form W-9 may be obtained from the Information Agent or from brokers, dealers, banks, trust companies or other nominees. 11. Lost, Destroyed or Stolen Certificates. If any certificate representing Shares has been lost, destroyed or stolen, the stockholder should promptly notify the Depositary by checking the box immediately preceding the special payment/special delivery instructions and indicating the number of Shares so lost, destroyed or stolen, or call the Transfer Agent for the Shares, American Stock Transfer & Trust Co. at (781) 921-8360. The stockholder will then be instructed by the Transfer Agent as to the steps that must be taken in order to replace the certificate. This Letter of Transmittal and related documents cannot be processed until the procedures for replacing lost or destroyed certificates have been followed. IMPORTANT: THIS LETTER OF TRANSMITTAL TOGETHER WITH ANY SIGNATURE GUARANTEES, OR, IN THE CASE OF A BOOK-ENTRY TRANSFER, AN AGENT'S MESSAGE, AND ANY OTHER REQUIRED DOCUMENTS, MUST BE RECEIVED BY THE DEPOSITARY PRIOR TO THE EXPIRATION DATE AND EITHER CERTIFICATES FOR TENDERED SHARES MUST BE RECEIVED BY THE DEPOSITARY OR SHARES MUST BE DELIVERED PURSUANT TO THE PROCEDURES FOR BOOK-ENTRY TRANSFER, IN EACH CASE PRIOR TO THE EXPIRATION DATE, OR THE TENDERING STOCKHOLDER MUST COMPLY WITH THE PROCEDURES FOR GUARANTEED DELIVERY. The Letter of Transmittal, certificates for Shares and any other required documents should be sent or delivered by each stockholder of the Company or such stockholder's broker, dealer, commercial bank, trust company or other nominee to the Depositary at one of its addresses set forth below. The Depositary for the Offer is: EQUISERVE TRUST COMPANY, N.A. By Mail: By Overnight Courier: By Hand: Attn: Corporate Actions Attn: Corporate Actions Securities Transfer & P.O. Box 43014 150 Royall Street Reporting Services, Inc. Providence, RI 02940-3014 Canton, MA 02021 c/o EquiServe Trust Company, N.A. 100 William Street, Galleria New York, NY 10038
Questions and requests for assistance may be directed to the Information Agent at its address set forth below. Additional copies of the Offer to Purchase, this Letter of Transmittal and the Notice of Guaranteed Delivery may be obtained from the Information Agent. You may also contact your broker, dealer, bank, trust company or other nominee for assistance concerning the Offer. The Information Agent for the Offer is: [Mackenzie Partners Logo] 105 Madison Avenue New York, NY 10016 Banks and Brokers Call Collect: (212) 929-5500 All others call toll-free: (800) 322-2885 E-mail: proxy@mackenziepartners.com


                                                                  Exhibit (a)(3)
                         NOTICE OF GUARANTEED DELIVERY
                                      FOR
                        TENDER OF SHARES OF COMMON STOCK
           (INCLUDING THE ASSOCIATED PREFERRED STOCK PURCHASE RIGHTS)
                                       OF

                          GIGA INFORMATION GROUP, INC.
                   (NOT TO BE USED FOR SIGNATURE GUARANTEES)

     As set forth in Section 2 of the Offer to Purchase (as defined below), this
form or one substantially equivalent hereto must be used to accept the Offer (as
defined below) if certificates representing shares of Common Stock, par value
$0.001 per share (the "Shares"), of Giga Information Group, Inc., a Delaware
corporation (the "Company"), together with the associated rights (the "Rights")
to purchase Series A Junior Preferred Stock, par value $0.001 per share, issued
pursuant to the Rights Agreement dated as of February 18, 2000, between the
Company and American Stock Transfer & Trust Co. (as amended from time to time,
the "Rights Agreement") are not immediately available or if the procedures for
book-entry transfer cannot be completed on a timely basis or time will not
permit all required documents to reach the Depositary prior to the Expiration
Date (as defined in the Offer to Purchase). Unless the context otherwise
requires, all references herein to the Shares shall be deemed to include the
Rights, and all references to the Rights include the benefits that may inure to
holders of Rights pursuant to the Rights Agreement. This form may be delivered
by hand to the Depositary or transmitted by telegram, facsimile transmission or
mail to the Depositary and must include a guarantee by an Eligible Institution
(as defined in the Offer to Purchase). See Section 2 of the Offer to Purchase.

                                The Depositary:

                         EQUISERVE TRUST COMPANY, N.A.

                                                                  
           By Mail:                      By Overnight Courier:                     By Hand:
    Attn: Corporate Actions             Attn: Corporate Actions              Securities Transfer &
        P.O. Box 43014                     150 Royall Street               Reporting Services, Inc.
   Providence, RI 02940-3014               Canton, MA 02021              c/o EquiServe Trust Company,
                                                                                     N.A.
                                                                         100 William Street, Galleria
                                                                              New York, NY 10038
By Facsimile Transmission: 781-575-2901 Confirm By Telephone: 781-575-3631 DELIVERY OF THIS INSTRUMENT TO AN ADDRESS, OR TRANSMISSION OF INSTRUCTIONS VIA A FACSIMILE NUMBER, OTHER THAN AS SET FORTH ABOVE, DOES NOT CONSTITUTE A VALID DELIVERY. This form is not to be used to guarantee signatures. If a signature on a Letter of Transmittal is required to be guaranteed by an Eligible Institution under the instructions thereto, such signature guarantee must appear in the applicable space provided in the signature box on the Letter of Transmittal. The guarantee on the reverse side must be completed. Ladies and Gentlemen: The undersigned hereby tenders to Whitcomb Acquisition Corp., a Delaware corporation (the "Purchaser") and a wholly owned subsidiary of Forrester Research, Inc., a Delaware corporation, upon the terms and subject to the conditions set forth in the Purchaser's Offer to Purchase dated January 27, 2003 (the "Offer to Purchase") and in the related Letter of Transmittal (which, together with any amendments or supplements thereto, collectively constitute the "Offer"), receipt of which is hereby acknowledged, the number of Shares set forth below, all pursuant to the guaranteed delivery procedures set forth in Section 2 of the Offer to Purchase. Name(s) of Record Holder(s): - ------------------------------------------------------------------------ PLEASE PRINT Address(es): - -------------------------------------------------------------------------------- - -------------------------------------------------------------------------------- Zip Code Daytime Area Code and Tel. No.: - ---------------------------------------------------------------------- Signature(s): - -------------------------------------------------------------------------------- Number of Shares: - -------------------------------------------------------------------------------- Certificate Nos. (if available): - -------------------------------------------------------------------------- (Check box if Shares will be tendered by book-entry transfer) [ ] The Depository Trust Company Account Number: - -------------------------------------------------------------------------------- Transaction Code No.: - -------------------------------------------------------------------------------- Dated: - -------------------------------------------------------------------------------- GUARANTEE (NOT TO BE USED FOR SIGNATURE GUARANTEE) The undersigned, a firm that is a participant in the Security Transfer Agents Medallion Program, the New York Stock Exchange Medallion Signature Guarantee Program or the Stock Exchange Medallion Program, hereby guarantees to deliver to the Depositary either the certificates representing the Shares tendered hereby, in proper form for transfer, or a Book-Entry Confirmation (as defined in the Offer to Purchase) with respect to such Shares, in any such case together with a properly completed and duly executed Letter of Transmittal, with any required signature guarantees, or an Agent's Message (as defined in the Offer to Purchase), and any other required documents, within three trading days (as defined in the Letter of Transmittal) after the date hereof. The Eligible Institution that completes this form must communicate the guarantee to the Depositary and must deliver the Letter of Transmittal and certificates for Shares to the Depositary within the time period shown herein. Failure to do so could result in a financial loss to such Eligible Institution. Name of Firm: - -------------------------------------------------------------------------------- Address: - -------------------------------------------------------------------------------- - -------------------------------------------------------------------------------- - -------------------------------------------------------------------------------- Zip Code Area Code and Tel. No: - -------------------------------------------------------------------------------- Authorized Signature: - -------------------------------------------------------------------------------- Name: - -------------------------------------------------------------------------------- PLEASE TYPE OR PRINT Title: - -------------------------------------------------------------------------------- Dated: - -------------------------------------------------------------------------------- NOTE: DO NOT SEND CERTIFICATES FOR SHARES WITH THIS NOTICE. CERTIFICATES FOR SHARES SHOULD BE SENT WITH YOUR LETTER OF TRANSMITTAL.


                                                                  Exhibit (a)(4)
                           OFFER TO PURCHASE FOR CASH
                     ALL OUTSTANDING SHARES OF COMMON STOCK
           (INCLUDING THE ASSOCIATED PREFERRED STOCK PURCHASE RIGHTS)
                                       OF

                          GIGA INFORMATION GROUP, INC.
                                       AT
                              $4.75 NET PER SHARE
                                       BY

                          WHITCOMB ACQUISITION CORP.,
                          A WHOLLY OWNED SUBSIDIARY OF

                            FORRESTER RESEARCH, INC.
- --------------------------------------------------------------------------------
  THE OFFER AND WITHDRAWAL RIGHTS WILL EXPIRE AT 12:00 MIDNIGHT, NEW YORK CITY
       TIME, ON MONDAY, FEBRUARY 24, 2003, UNLESS THE OFFER IS EXTENDED.
- --------------------------------------------------------------------------------

                                                                January 27, 2003

To Brokers, Dealers, Banks, Trust Companies and other Nominees:

     We have been engaged by Whitcomb Acquisition Corp., a Delaware corporation
(the "Purchaser") and a wholly owned subsidiary of Forrester Research, Inc., a
Delaware corporation ("Parent"), and Parent to act as Information Agent in
connection with the Purchaser's offer to purchase all outstanding shares of
Common Stock, par value $0.001 per share (the "Shares"), of Giga Information
Group, Inc., a Delaware corporation (the "Company"), together with the
associated rights (the "Rights") to purchase Series A Junior Preferred Stock,
par value $0.001 per share, issued pursuant to the Rights Agreement dated as of
February 18, 2000, between the Company and American Stock Transfer & Trust Co.
(as amended from time to time, the "Rights Agreement") at $4.75 per share (the
"Offer Price"), net to the seller in cash, without interest thereon, upon the
terms and subject to the conditions set forth in the Purchaser's Offer to
Purchase dated January 27, 2003 (the "Offer to Purchase"), and in the related
Letter of Transmittal (which, together with any amendments or supplements
thereto, collectively constitute the "Offer"). Unless the context otherwise
requires, all references to Shares shall be deemed to include the associated
Rights, and all references to the Rights include the benefits that may inure to
holders of the Rights pursuant to the Rights Agreements.

     Please furnish copies of the enclosed materials to those of your clients
for whom you hold Shares registered in your name or in the name of your nominee.

     Enclosed herewith are copies of the following documents:

        1. Offer to Purchase dated January 27, 2003;

        2. Letter of Transmittal to be used by stockholders of the Company in
     accepting the Offer;

        3. Letter to Stockholders of the Company from the Chief Executive
     Officer of the Company accompanied by the Company's
     Solicitation/Recommendation Statement on Schedule 14D-9;

        4. A printed form of letter that may be sent to your clients for whose
     account you hold Shares in your name or in the name of a nominee, with
     space provided for obtaining such client's instructions with regard to the
     Offer;

        5. Notice of Guaranteed Delivery with respect to Shares;


        6. Guidelines for Certification of Taxpayer Identification Number on
     Substitute Form W-9; and

        7. Return envelope addressed to EquiServe Trust Company, N.A., as
     Depositary.

     THE OFFER IS CONDITIONED UPON, AMONG OTHER THINGS, (A) THERE BEING VALIDLY
TENDERED AND NOT WITHDRAWN PRIOR TO THE EXPIRATION DATE (AS DEFINED IN SECTION 1
OF THE OFFER TO PURCHASE) THAT NUMBER OF SHARES THAT WOULD REPRESENT MORE THAN
FIFTY PERCENT OF THE FULLY DILUTED SHARES (AS DEFINED IN SECTION 14 OF THE OFFER
TO PURCHASE) ON THE DATE OF PURCHASE (THE "MINIMUM CONDITION") AND (B) ANY
WAITING PERIOD UNDER THE HART-SCOTT-RODINO ANTITRUST IMPROVEMENTS ACT OF 1976,
AS AMENDED, APPLICABLE TO THE PURCHASE OF SHARES PURSUANT TO THE OFFER OR TO THE
MERGER HAVING EXPIRED OR BEEN TERMINATED.

     We urge you to contact your clients promptly. Please note that the Offer
and withdrawal rights will expire at 12:00 midnight, New York City time, on
Monday, February 24, 2003, unless extended.

     The Offer is being made pursuant to the Agreement and Plan of Merger dated
as of January 20, 2003 (the "Merger Agreement"), among Parent, the Purchaser and
the Company pursuant to which, following the consummation of the Offer and the
satisfaction or waiver of certain conditions, the Purchaser will be merged with
and into the Company (or, at Parent's option the Company will be merged with and
into the Purchaser), with the surviving entity becoming a wholly owned
subsidiary of Parent (the "Merger"). At the effective time of the Merger, each
outstanding Share (other than Shares owned by Parent, the Purchaser or the
Company or any subsidiary of Parent or the Company or by stockholders, if any,
who are entitled to and properly exercise appraisal rights under Delaware law)
will be converted into the right to receive the price per Share paid pursuant to
the Offer in cash, without interest thereon, as set forth in the Merger
Agreement and described in the Offer to Purchase. The Merger Agreement provides
that the Purchaser may assign any or all of its rights and obligations
(including the right to purchase Shares in the Offer) to Parent or any wholly
owned subsidiary of Parent, but no such assignment shall relieve the Purchaser
of its obligations under the Merger Agreement.

     The Board of Directors of the Company (a) has unanimously approved the
Merger Agreement and the transactions contemplated by the Merger Agreement,
including the Offer and the Merger, (b) has unanimously determined that the
terms of the Offer and the Merger are fair, from a financial point of view, to
the stockholders of the Company and that the Merger is advisable, and (c)
unanimously recommends that the stockholders of the Company accept the Offer and
tender their Shares pursuant to the Offer.

     In all cases, payment for Shares accepted for payment pursuant to the Offer
will be made only after timely receipt by the Depositary of (a) the certificates
for such Shares, together with a Letter of Transmittal, properly completed and
duly executed, and any required signature guarantees or (b) in the case of a
transfer effected pursuant to the book-entry transfer procedures described in
Section 2 of the Offer to Purchase, a Book-Entry Confirmation and either a
Letter of Transmittal, properly completed and duly executed, and any required
signature guarantees, or an Agent's Message, and any other required documents.
Accordingly, tendering shareholders may be paid at different times depending
upon when certificates for Shares or Book-Entry Confirmations with respect to
Shares are actually received by the Depositary. Under no circumstances will
interest be paid on the purchase price of the Shares to be paid by the
Purchaser, regardless of any extension of the Offer or any delay in making such
payment.

     Neither the Purchaser nor Parent will pay any fees or commissions to any
broker or dealer or other person (other than the Information Agent, as described
in the Offer to Purchase) in connection with the solicitation of tenders of
Shares pursuant to the Offer. You will be reimbursed by the Purchaser upon
request for customary mailing and handling expenses incurred by you in
forwarding the enclosed Offer materials to your customers.


     Questions and requests for additional copies of the enclosed material may
be directed to the Information Agent at its address and telephone number set
forth on the back cover of the enclosed Offer to Purchase.

                                          Very truly yours,

                                          MacKenzie Partners, Inc.

     NOTHING CONTAINED HEREIN OR IN THE ENCLOSED DOCUMENTS SHALL RENDER YOU OR
ANY OTHER PERSON THE AGENT OF THE PURCHASER, PARENT, THE DEPOSITARY OR THE
INFORMATION AGENT OR AUTHORIZE YOU OR ANY OTHER PERSON TO GIVE ANY INFORMATION
OR MAKE ANY REPRESENTATION ON BEHALF OF ANY OF THEM WITH RESPECT TO THE OFFER
NOT CONTAINED IN THE OFFER TO PURCHASE OR THE LETTER OF TRANSMITTAL.



                                                                  Exhibit (a)(5)
                           OFFER TO PURCHASE FOR CASH
                     ALL OUTSTANDING SHARES OF COMMON STOCK
           (INCLUDING THE ASSOCIATED PREFERRED STOCK PURCHASE RIGHTS)
                                       OF

                          GIGA INFORMATION GROUP, INC.
                                       AT
                              $4.75 NET PER SHARE
                                       BY

                          WHITCOMB ACQUISITION CORP.,

                          A WHOLLY OWNED SUBSIDIARY OF

                            FORRESTER RESEARCH, INC.
- --------------------------------------------------------------------------------
  THE OFFER AND WITHDRAWAL RIGHTS WILL EXPIRE AT 12:00 MIDNIGHT, NEW YORK CITY
       TIME, ON MONDAY, FEBRUARY 24, 2003, UNLESS THE OFFER IS EXTENDED.
- --------------------------------------------------------------------------------

                                                                January 27, 2003

To Our Clients:

     Enclosed for your consideration is an Offer to Purchase dated January 27,
2003 (the "Offer to Purchase") and the related Letter of Transmittal (which,
together with amendments or supplements thereto, collectively constitute the
"Offer") relating to the Offer by Whitcomb Acquisition Corp., a Delaware
corporation ("Purchaser") and a wholly owned subsidiary of Forrester Research,
Inc., a Delaware corporation ("Parent"), to purchase all outstanding shares of
Common Stock, par value $0.001 per share (the "Shares"), of Giga Information
Group, Inc., a Delaware corporation (the "Company"), together with the
associated rights (the "Rights") to purchase Series A Junior Preferred Stock,
par value $0.001 per share, issued pursuant to the Rights Agreement dated as of
February 18, 2000, between the Company and American Stock Transfer & Trust Co.
(as amended from time to time, the "Rights Agreement") upon the terms and
subject to the conditions set forth in the Offer. Unless the context otherwise
requires, all references to the Shares shall be deemed to include the associated
Rights, and all references to the Rights include the benefits that may inure to
holders of the Rights pursuant to the Rights Agreement. Also enclosed is the
Letter to Stockholders of the Company from the Chief Executive Officer of the
Company accompanied by the Company's Solicitation/Recommendation Statement on
Schedule 14D-9.

     WE (OR OUR NOMINEES) ARE THE HOLDER OF RECORD OF SHARES HELD BY US FOR YOUR
ACCOUNT. A TENDER OF SUCH SHARES CAN BE MADE ONLY BY US AS THE HOLDER OF RECORD
AND PURSUANT TO YOUR INSTRUCTIONS. THE LETTER OF TRANSMITTAL IS FURNISHED TO YOU
FOR YOUR INFORMATION ONLY AND CANNOT BE USED TO TENDER SHARES HELD BY US FOR
YOUR ACCOUNT.

     We request instructions as to whether you wish to tender any of or all the
Shares held by us for your account pursuant to the terms and conditions set
forth in the Offer.

     Your attention is directed to the following:

        1. The offer price is $4.75 per Share, net to the seller in cash,
     without interest thereon, upon the terms and subject to the conditions of
     the Offer.

        2. The Offer is being made for all outstanding Shares.

        3. The Offer is being made pursuant to the Agreement and Plan of Merger
     dated as of January 20, 2003 (the "Merger Agreement"), among Parent, the
     Purchaser and the Company pursuant to which, as


     soon as practicable following the consummation of the Offer and the
     satisfaction or waiver of certain conditions, the Purchaser will be merged
     with and into the Company (or, at Parent's option, the Company will be
     merged with and into the Purchaser), with the surviving entity becoming a
     wholly owned subsidiary of Parent (the "Merger"). At the effective time of
     the Merger, each outstanding Share (other than Shares owned by Parent, the
     Purchaser or the Company or any subsidiary of Parent or the Company or by
     stockholders, if any, who are entitled to and properly exercise appraisal
     rights under Delaware law) will be converted into the right to receive the
     price per Share paid pursuant to the Offer in cash, without interest, as
     set forth in the Merger Agreement and described in the Offer to Purchase.
     The Merger Agreement provides that the Purchaser may assign any or all of
     its rights and obligations (including the right to purchase Shares in the
     Offer) to Parent or any wholly owned subsidiary of Parent, but no such
     assignment shall relieve the Purchaser of its obligations under the Merger
     Agreement.

        4. The Board of Directors of the Company (a) has unanimously approved
     the Merger Agreement and the transactions contemplated by the Merger
     Agreement including the Offer and the Merger, (b) has unanimously
     determined that the terms of the Offer and the Merger are fair, from a
     financial point of view, to the stockholders of the Company and that the
     Merger is advisable, and (c) unanimously recommends that the stockholders
     of the Company accept the Offer and tender their Shares pursuant to the
     Offer.

        5. THE OFFER AND WITHDRAWAL RIGHTS EXPIRE AT 12:00 MIDNIGHT, NEW YORK
     CITY TIME, ON MONDAY, FEBRUARY 24, 2003 (THE "EXPIRATION DATE"), UNLESS THE
     OFFER IS EXTENDED BY THE PURCHASER, IN WHICH EVENT THE TERM "EXPIRATION
     DATE" SHALL MEAN THE LATEST TIME AT WHICH THE OFFER, AS SO EXTENDED BY THE
     PURCHASER, WILL EXPIRE.

        6. The Offer is conditioned upon, among other things, (a) there being
     validly tendered and not withdrawn prior to the Expiration Date that number
     of Shares that would represent more than fifty percent of the Fully Diluted
     Shares (as defined in the Offer to Purchase) on the date of purchase and
     (b) any waiting period under the Hart-Scott-Rodino Antitrust Improvements
     Act of 1976, as amended, applicable to the purchase of Shares pursuant to
     the Offer or to the Merger having expired or been terminated.

        7. Any stock transfer taxes applicable to a sale of Shares to the
     Purchaser will be borne by the Purchaser, except as otherwise provided in
     Instruction 6 of the Letter of Transmittal.

        8. Tendering stockholders will not be obligated to pay brokerage fees or
     commissions to the Depositary or the Information Agent or, except as set
     forth in Instruction 6 of the Letter of Transmittal, transfer taxes on the
     purchase of Shares by the Purchaser pursuant to the Offer. However, federal
     income tax backup withholding at a rate of 30% may be required, unless an
     exemption is provided or unless the required taxpayer identification
     information is provided. See Instruction 9 of the Letter of Transmittal.

     If you wish to have us tender any of or all the Shares held by us for your
account, please so instruct us by completing, executing, detaching and returning
to us the instruction form on the detachable part hereof. An envelope to return
your instructions to us is enclosed. If you authorize the tender of your Shares,
all such Shares will be tendered unless otherwise specified on the detachable
part hereof. YOUR INSTRUCTIONS SHOULD BE FORWARDED TO US IN AMPLE TIME TO PERMIT
US TO SUBMIT A TENDER ON YOUR BEHALF PRIOR TO THE EXPIRATION DATE.

     Payment for Shares accepted for payment pursuant to the Offer will in all
cases be made only after timely receipt by EquiServe Trust Company, N.A. (the
"Depositary") of (a) the certificates for such Shares, together with a Letter of
Transmittal, properly completed and duly executed, and any required signature
guarantees or (b) in the case of a transfer effected pursuant to the book-entry
transfer procedures described in Section 2 of the Offer to Purchase, a
Book-Entry Confirmation and either a Letter of Transmittal, properly completed
and duly executed, and any required signature guarantees, or an Agent's Message,
and any other required documents. Accordingly, tendering stockholders may be
paid at different times depending upon when certificates for Shares or
Book-Entry Confirmations with respect to Shares are actually received by the
Depositary. UNDER NO CIRCUMSTANCES WILL INTEREST BE PAID ON THE PURCHASE


PRICE OF THE SHARES TO BE PAID BY THE PURCHASER, REGARDLESS OF ANY EXTENSION OF
THE OFFER OR ANY DELAY IN MAKING SUCH PAYMENT.

     The Offer is not being made to (nor will tenders be accepted from or on
behalf of) holders of Shares in any jurisdiction in which the making of the
Offer or the acceptance thereof would not be in compliance with the laws of such
jurisdiction. In any jurisdiction where the securities, blue sky or other laws
require the Offer to be made by a licensed broker or dealer, the Offer is being
made on behalf of the Purchaser by One or more registered brokers or dealers
that are licensed under the laws of such jurisdiction.

                        INSTRUCTIONS WITH RESPECT TO THE
                           OFFER TO PURCHASE FOR CASH
                     ALL OUTSTANDING SHARES OF COMMON STOCK
                                       OF
                          GIGA INFORMATION GROUP, INC.

     The undersigned acknowledge(s) receipt of your letter, the Offer to
Purchase of Whitcomb Acquisition Corp., dated January 27, 2003 (the "Offer to
Purchase") and the related Letter of Transmittal relating to shares of Common
Stock, par value $0.001 per share (the "Shares"), of Giga Information Group,
Inc., a Delaware corporation.

     This will instruct you to tender the number of Shares indicated below held
by you for the account of the undersigned, on the terms and subject to the
conditions set forth in the Offer to Purchase and related Letter of Transmittal.

Number of Shares to be Tendered:* --------------------------------------  Shares

                                   SIGN HERE

Signature(s) -------------------------------------------------------------------

Please Type or Print Name(s) ---------------------------------------------------

Type or Print Address(es) ------------------------------------------------------

- --------------------------------------------------------------------------------

Area Code and Telephone Number -------------------------------------------------

Taxpayer Identification or Social Security No. ---------------------------------

Dated: ------------------------------, 2003

* Unless otherwise indicated, it will be assumed that all your Shares are to be
  tendered.



                                                                  Exhibit (a)(6)

            GUIDELINES FOR CERTIFICATION OF TAXPAYER IDENTIFICATION
                         NUMBER ON SUBSTITUTE FORM W-9

GUIDELINES FOR DETERMINING THE PROPER IDENTIFICATION NUMBER TO GIVE THE
PAYER.--Social Security numbers have nine digits separated by two hyphens: e.g.,
000-00-0000. Employer identification numbers have nine digits separated by only
one hyphen: e.g., 00-0000000. The table below will help determine the number to
give the payer.

- ----------------------------------------------------------- GIVE THE SOCIAL SECURITY FOR THIS TYPE OF ACCOUNT: NUMBER OF-- - ----------------------------------------------------------- 1. An individual's account The individual 2. Two or more individuals (joint The actual owner of account) the account or, if combined funds, any one of the individuals(1) 3. Husband and wife (joint The actual owner of account) the account or, if joint funds, either person(l) 4. Custodian account of a minor The minor(2) (Uniform Gift to Minors Act) 5. Adult and minor (joint The adult or, if the account) minor is the only contributor, the minor(l) 6. Account in the name of The ward, minor, or guardian or committee for a incompetent person(3) designated ward, minor, or incompetent person 7. a. The usual revocable savings The grantor- trust account (grantor is trustee(l) also trustee) b. So-called trust account The actual owner(l) that is not a legal or valid trust under State law - -----------------------------------------------------------
- ----------------------------------------------------------- GIVE THE EMPLOYER IDENTIFICATION FOR THIS TYPE OF ACCOUNT: NUMBER OF-- - ----------------------------------------------------------- 8. Sole proprietorship account The owner(4) 9. A valid trust, estate, or The legal entity (Do pension trust not furnish the identifying number of the personal representative or trustee unless the legal entity itself is not designated in the account title.)(5) 10. Corporate account The corporation 11. Religious, charitable, or The organization educational organization account 12. Partnership account held in The partnership the name of the business 13. Association, club, or other The organization tax-exempt organization 14. A broker or registered nominee The broker or nominee 15. Account with the Department of The public entity Agriculture in the name of a public entity (such as a State or local government, school district, or prison) that receives agricultural program payments - -----------------------------------------------------------
(1) List first and circle the name of the person whose number you furnish. (2) Circle the minor's name and furnish the minor's social security number. (3) Circle the ward's, minor's or incompetent person's name and furnish such person's social security number. (4) Show the name of the owner but you may also enter your business or "doing business as" name. You may use either your social security number or your employer identification number (if you have one). (5) List first and circle the name of the legal trust, estate, or pension trust. Note: If no name is circled when there is more than one name, the number will be considered to be that of the first name listed. GUIDELINES FOR CERTIFICATION OF TAXPAYER IDENTIFICATION NUMBER ON SUBSTITUTE FORM W-9 PAGE 2 OBTAINING A NUMBER If you don't have a taxpayer identification number or you don't know your number, obtain Form SS-5, Application for a Social Security Number Card, or Form SS-4, Application for Employer Identification Number, at the local office of the Social Security Administration or the Internal Revenue Service and apply for a number. PAYEES EXEMPT FROM BACKUP WITHHOLDING Payees specifically exempted from backup withholding on ALL payments include the following: - A corporation. - A financial institution. - An organization exempt from tax under section 501(a), or an individual retirement plan. - The United States or any agency or instrumentality thereof. - A State, the District of Columbia, a possession of the United States, or any subdivision or instrumentality thereof. - A foreign government, a political subdivision of a foreign government, or any agency or instrumentality thereof. - An international organization or any agency, or instrumentality thereof. - A registered dealer in securities or commodities registered in the United States or a possession of the United States. - A real estate investment trust. - A common trust fund operated by a bank under section 584(a). - An exempt charitable remainder trust, or a non-exempt trust described in section 4947(a)(1). - An entity registered at all times under the investment Company Act of 1940. - A foreign central bank of issue. Payments of dividends and patronage dividends not generally subject to backup withholding include the following: - Payments to nonresident aliens subject to withholding under section 1441. - Payments to partnerships not engaged in a trade or business in the United States and which have at least one nonresident partner. - Payments of patronage dividends where the amount received is not paid in money. - Payments made by certain foreign organizations. - Payments made to a nominee. Payments of interest not generally subject to backup withholding include the following: - Payments of interest on obligations issued by individuals. NOTE: You may be subject to backup withholding if this interest is $600 or more and is paid in the course of the payer's trade or business and you have not provided your correct taxpayer identification number to the payer. - Payments of tax-exempt interest (including exempt-interest dividends under section 852). - Payments described in section 6049(b)(5) to nonresident aliens. - Payments on tax-free covenant bonds under section 1451. - Payments made by certain foreign organizations. - Payments made to a nominee. EXEMPT PAYEES DESCRIBED ABOVE SHOULD FILE FORM W-9 TO AVOID POSSIBLE ERRONEOUS BACKUP WITHHOLDING. FILE THIS FORM WITH THE PAYER, FURNISH YOUR TAXPAYER IDENTIFICATION NUMBER, WRITE "EXEMPT" ON THE FACE OF THE FORM, AND RETURN IT TO THE PAYER. IF THE PAYMENTS ARE INTEREST, DIVIDENDS, OR PATRONAGE DIVIDENDS, ALSO SIGN AND DATE THE FORM. Certain payments other than interest dividends, and patronage dividends, that are not subject to information reporting are also not subject to backup withholding. For details, see the regulations under sections 6041, 6041A(a), 6045 and 6050A. PRIVACY ACT NOTICE.--Section 6109 requires most recipients of dividend, interest, or other payments to give taxpayer identification numbers to payers who must report the payments to the IRS. The IRS uses the numbers for identification purposes. Payers must be given the numbers whether or not recipients are required to file tax returns. Payers must generally withhold 30% of taxable interest, dividend, and certain other payments to a payee who does not furnish a taxpayer identification number to a payer. Certain penalties may also apply. PENALTIES (1) PENALTY FOR FAILURE TO FURNISH TAXPAYER IDENTIFICATION NUMBER. -- If you fail to furnish your taxpayer identification number to a payer, you are subject to a penalty of $50 for each such failure unless your failure is due to reasonable cause and not to willful neglect. (2) FAILURE TO REPORT CERTAIN DIVIDEND AND INTEREST PAYMENTS. -- If you fail to include any portion of an includible payment for interest, dividends or patronage dividends in gross income, such failure will be treated as being due to negligence and will be subject to a penalty of 5% on any portion of an underpayment attributable to that failure unless there is clear and convincing evidence to the contrary. (3) CIVIL PENALTY FOR FALSE INFORMATION WITH RESPECT TO WITHHOLDING. -- If you make a false statement with no reasonable basis which results in no imposition of backup withholding, you are subject to a penalty of $500. (4) CRIMINAL PENALTY FOR FALSIFYING INFORMATION. -- Falsifying certifications or affirmations may subject you to criminal penalties including fines and/or imprisonment. FOR ADDITIONAL INFORMATION CONTACT YOUR TAX CONSULTANT OR THE INTERNAL REVENUE SERVICE.

                                                                  Exhibit (a)(8)


This announcement is neither an offer to purchase nor a solicitation of an offer
to sell Shares (as defined below). The Offer (as defined below) is made solely
by the Offer to Purchase, dated January 27, 2003 (the "Offer to Purchase"), and
the related Letter of Transmittal, and is being made to all holders of Shares.
The Offer is not being made to (nor will tenders be accepted from or on behalf
of) holders of Shares in any jurisdiction in which the making of the Offer or
the acceptance thereof would not be in compliance with the laws of such
jurisdiction or any administrative or judicial action pursuant thereto.

Notice of Offer to Purchase for Cash
All Outstanding Shares of Common Stock
of
Giga Information Group, Inc.
at
$4.75 Net Per Share
by
Whitcomb Acquisition Corp.
a wholly owned subsidiary of
Forrester Research, Inc.

Whitcomb Acquisition Corp., a Delaware corporation ("Purchaser") and a wholly
owned subsidiary of Forrester Research, Inc., a Delaware corporation
("Forrester"), is offering to purchase all of the issued and outstanding shares
of Common Stock, par value $0.001 per share (the "Shares"), of Giga Information
Group, Inc., a Delaware corporation ("Giga"), together with the associated
rights (the "Rights") to purchase Series A Junior Preferred Stock, par value
$0.001 per share, issued pursuant to the Rights Agreement dated as of February
18, 2000 (the "Rights Agreement") between the Company and American Stock
Transfer & Trust Co., for $4.75 per Share, net to the seller in cash (the "Offer
Price"), upon the terms and subject to the conditions set forth in the Offer to
Purchase and in the related Letter of Transmittal (which together, along with
any amendments or supplements thereto, constitute the "Offer"). Stockholders who
tender directly to the Depositary (as defined below) will not be obligated to
pay brokerage fees or commissions or, subject to Instruction 6 of the Letter of
Transmittal, stock transfer taxes, if any, on the purchase of Shares by
Purchaser pursuant to the Offer. Stockholders who hold their Shares through a
broker or bank should consult such institution as to whether it charges any
service fees or commissions. Following consummation of the Offer, Forrester and
Purchaser intend to effect the merger described below. Unless the context
requires otherwise, all references to the Shares herein include the associated
Rights, and all references to the Rights include the benefits that may inure to
the holders of the Rights pursuant to the Rights Agreement.

THE OFFER AND WITHDRAWAL RIGHTS WILL EXPIRE AT 12:00 MIDNIGHT, NEW YORK CITY
TIME, ON MONDAY, FEBRUARY 24, 2003, UNLESS THE OFFER IS EXTENDED.

The Offer is being made pursuant to an Agreement and Plan of Merger (the "Merger
Agreement"), dated as of January 20, 2003 by and among Forrester, Purchaser and
Giga, pursuant to which, as soon as practicable after the completion of the
Offer and satisfaction or waiver of all conditions to the Merger (as defined
below), Purchaser will be merged with and into Giga and Giga will continue as
the surviving corporation and

will become a wholly owned subsidiary of Forrester. The merger, as effected
pursuant to the immediately preceding sentence, is referred to herein as the
"Merger." At the effective time of the Merger (the "Effective Time"), each Share
then outstanding (other than Shares held by Forrester, Purchaser or any other
wholly owned subsidiary of Forrester or by dissenting stockholders who have
properly exercised their appraisal rights) will be canceled and extinguished and
converted into the right to receive the Offer Price in cash, payable to the
holder thereof, without interest. If Purchaser acquires, pursuant to the Offer,
at least 90% of the then issued and outstanding Shares, Purchaser intends to
effect the Merger without a vote of the stockholders of Giga pursuant to Section
253 of the Delaware General Corporation Law.

Giga's board of directors (1) has unanimously approved the Merger Agreement and
the transactions contemplated thereby, including the Offer and the Merger, (2)
has unanimously determined that the terms of the Offer and the Merger are fair,
from a financial point of view, to the stockholders of Giga and that the Merger
is advisable, and (3) unanimously recommends that stockholders of Giga accept
the Offer and tender their Shares pursuant to the Offer.

The Offer is conditioned upon, among other things, there being validly tendered
and not withdrawn prior to the Expiration Date (as defined below) that number of
Shares which constitutes more than 50% of the outstanding Shares on a fully
diluted basis on the date Shares are accepted for payment (the "Minimum Tender
Condition"). As used herein, "fully diluted basis" means the number of Shares
outstanding, together with the number of Shares which Giga may be required to
issue pursuant to vested options, warrants or other convertible securities or
obligations outstanding at that date under employee stock or similar benefits
plans or otherwise. The Offer is also subject to other terms and conditions
described in Section 14 of the Offer to Purchase.

Alliant Partners ("Alliant"), Giga's financial advisor, has delivered to Giga
its written opinion, dated January 20, 2003, to the effect that, as of that date
and based on and subject to the matters stated in such opinion, the
consideration to be received by the stockholders of Giga in the Offer and the
Merger is fair, from a financial point of view, to such stockholders. A copy of
the written opinion of Alliant is contained in Giga's Solicitation/
Recommendation Statement on Schedule 14D-9 filed with the Securities and
Exchange Commission in connection with the Offer, a copy of which is being
furnished to the stockholders of Giga concurrently with the Offer to Purchase.

For purposes of the Offer, Purchaser will be deemed to have accepted for
payment, and thereby purchased, Shares validly tendered and not withdrawn if, as
and when Purchaser gives oral or written notice to EquiServe Trust Company, N.A.
(the "Depositary") of Purchaser's acceptance for payment of such Shares pursuant
to the Offer. Payment for Shares accepted for payment pursuant to the Offer will
be made by deposit of the purchase price therefor with the Depositary, which
will act as agent for the tendering stockholders for the purposes of receiving
payments from Purchaser and transmitting such payments to the tendering
stockholders whose Shares have been accepted for payment. In all cases, payment
for Shares tendered and accepted for payment pursuant to the Offer will be made
only after timely receipt by the Depositary of (a) certificates for (or a timely
Book-Entry Confirmation (as defined in the Offer to Purchase) with respect to)
such Shares, (b) a Letter of Transmittal, properly completed and duly executed,
with any required signature guarantees (or, in the case of a book-entry
transfer, an Agent's

Message (as defined in the Offer to Purchase)), and (c) any other documents
required by the Letter of Transmittal. Accordingly, tendering Stockholders may
be paid at different times depending upon when certificates for, or Book-Entry
Confirmations with respect to, the Shares are actually received by the
Depositary. Under no circumstances will interest be paid on the purchase price
to be paid by Purchaser for the tendered Shares, regardless of any extension of
the Offer or any delay in making such payment. Tenders of Shares made pursuant
to the Offer are irrevocable, except that Shares tendered pursuant to the Offer
may be withdrawn pursuant to the procedures set forth below at any time prior to
the Expiration Date and unless such Shares have already been accepted for
payment by Purchaser pursuant to the Offer, may also be withdrawn at any time
after March 28, 2003, as described in Section 3 of the Offer to Purchase.

For a withdrawal to be effective, a written or facsimile transmission notice of
withdrawal must be timely received by the Depositary at one of its addresses set
forth on the back cover of the Offer to Purchase. Any such notice of withdrawal
must specify the name of the person who tendered the Shares to be withdrawn, the
number of Shares to be withdrawn and the name of the registered holder of such
Shares, if different from that of the person who tendered such Shares. If
certificates evidencing Shares to be withdrawn have been delivered or otherwise
identified to the Depositary, then, prior to the physical release of such
certificates, the serial numbers shown on the particular certificates to be
withdrawn must be submitted to the Depositary, and the signature(s) on the
notice of withdrawal must be guaranteed by an Eligible Institution (as defined
in Section 3 of the Offer to Purchase), unless such Shares have been tendered
for the account of an Eligible Institution. If Shares have been tendered
pursuant to the procedures for book-entry tender as set forth in Section 2 of
the Offer to Purchase, any notice of withdrawal must also specify the name and
number of the account at the Book-Entry Transfer Facility (as defined in the
Offer to Purchase) to be credited with the withdrawn Shares and otherwise comply
with the Book-Entry Transfer Facility's procedures. Withdrawals of tenders of
Shares may not be rescinded and any Shares properly withdrawn will thereafter be
deemed not to have been validly tendered for purposes of the Offer. However,
withdrawn Shares may be re-tendered at any time prior to the Expiration Date by
following one of the procedures described in Section 2 of the Offer to Purchase.

The term "Expiration Date" means 12:00 midnight, New York City time, on February
24, 2003 unless and until Purchaser, in accordance with the terms of the Merger
Agreement, extends the period for which the Offer is open, in which event the
term "Expiration Date" will mean the latest time and date on which the Offer, as
so extended, expires.

All questions as to the form and validity (including, without limitation, time
of receipt) of notices of withdrawal will be determined by Purchaser, in its
sole discretion, whose determination shall be final and binding. None of
Forrester, Purchaser, the Depositary, MacKenzie Partners, Inc. (the "Information
Agent"), or any other person will be under any duty to give notification of any
defects or irregularities in any notice of withdrawal or incur any liability for
failure to give such notification.

Subject to the terms and conditions of the Merger Agreement, including the
parties' right to terminate the Merger Agreement if Purchaser has not purchased
Shares pursuant to the Offer on or before April 30, 2003: (a) Purchaser may
extend the Offer for such period as Purchaser determines if any of the
conditions to Purchaser's obligation to purchase Shares are not satisfied or
waived as of the Expiration Date of the Offer, provided that

such extension will be in increments of not more than five business days if only
the Minimum Tender Condition is not satisfied; (b) Purchaser may also extend the
offer for any period required by any rule, regulation, interpretation or
position of the Securities and Exchange Commission or its staff that is
applicable to the offer; (c) Giga may require Purchaser to extend the offer for
additional periods to be determined by Purchaser if (i) the Minimum Tender
Condition is the only condition that is not satisfied or waived at the
Expiration Date, (ii) the waiting periods under applicable antitrust laws have
not expired or been terminated, or (iii) Giga fails to perform or comply with
its obligations, covenants or agreements under the Merger Agreement and the cure
period relating to such failure has not expired; and (d) if Giga delivers a
notice of a superior acquisition proposal to Forrester within three business
days of the initial Expiration Date, Purchaser will extend the Offer for at
least three business days. In addition, if at the Expiration Date of the Offer
all of the conditions to the Offer have been satisfied or waived, Purchaser may
elect to provide a "subsequent offering period" of up to 20 business days in
accordance with Rule 14d-11 under the Securities and Exchange Act of 1934, as
amended (the "Exchange Act"). Oral or written notice of any extension of the
Expiration Date or the provision of a subsequent offering period would be given
to the Depositary and a public announcement would be made by no later than 9:00
a.m., New York City time, on the next business day after the previously
scheduled expiration date. During an extension, all Shares previously tendered
and not withdrawn would remain subject to the Offer, subject to the right of a
tendering stockholder to withdraw such stockholder's Shares. During a subsequent
offering period, stockholders would not be able to withdraw Shares previously
tendered in the Offer and stockholders would not be able to withdraw Shares
tendered during the subsequent offering period.

The receipt by a stockholder of cash for Shares pursuant to the Offer and the
Merger will be a taxable transaction for United States federal income tax
purposes, and may also be a taxable transaction under applicable state, local or
foreign tax laws. All stockholders are urged to consult with their own tax
advisors as to the particular tax consequences to them of the Offer and the
Merger.

The information required to be disclosed by paragraph (d)(1) of Rule 14d-6 under
the Exchange Act is contained in the Offer to Purchase and is incorporated
herein by reference.

Giga has provided Purchaser with mailing labels containing the names and
addresses of all record holders of Shares and with security position listings of
Shares held in stock depositories, together with all other available listings
and computer files containing names, addresses and security position listings of
record holders and beneficial owners of Shares. The Offer to Purchase, the
related Letter of Transmittal and other relevant documents will be mailed to
record holders of Shares, will be furnished (for subsequent transmittal to
beneficial owners of Shares) to the brokers, dealers, commercial banks, trust
companies and others whose names, or the names of whose nominees, appear on
these lists and may be mailed directly to beneficial owners.

The Offer to Purchase and the related Letter of Transmittal contain important
information which should be read carefully before any decision is made with
respect to the Offer.

Questions and requests for assistance or additional copies of the Offer to
Purchase, Letter of Transmittal and any other tender offer documents may be
directed to the Information Agent at its telephone number and location listed
below, and copies will be furnished at

Purchaser's expense. Purchaser will not pay fees to any broker or dealer or
other person (other than the Information Agent and the Depositary) for
soliciting tenders of Shares pursuant to the Offer.

The Information Agent for the Offer is:
[MACKENZIE LOGO]
105 Madison Avenue
New York, New York 10016
Banks and Brokers call collect: (212) 929-5500
All others call toll-free: (800) 322-2885
Email: proxy@mackenziepartners.com
January 27, 2003



                                                                  Exhibit (d)(2)

                            CONFIDENTIALITY AGREEMENT



                                                January 15, 2002



Forrester Research, Inc.

400 Technology Square

Cambridge, MA

Ladies and Gentlemen:

            In connection with evaluating a possible transaction (the
"Transaction") involving Giga Information Group, Inc. ("GIGA") and Forrester
Research, Inc. ("Buyer"), each such entity has requested certain information
concerning the other. This letter will confirm the mutual agreement and
understanding between GIGA and Buyer, regarding such information and certain
other matters, as follows:

            1. Each party in its capacity as the recipient of Information (as
defined below) from the other party or the other party's Representatives (as
defined below) is referred to herein as a "Receiving Party," and each party in
its capacity as the party providing Information (either directly or through its
Representatives) concerning it or its affiliates is referred to herein as a
"Disclosing Party." The term "Information" shall mean all information (whether
written, visual, electronic, oral or transferred by any other means) concerning
or relating to the Disclosing Party or its affiliates or their respective
businesses that is furnished to the Receiving Party or its Representatives,
together with all compilations, forecasts, studies, reproductions, databases or
analyses by whomsoever made that contain or otherwise reflect or are generated
from such information. A party's directors, officers, partners, employees,
affiliates, agents, lenders, accountants, investment bankers, attorneys and such
other persons acting for or on behalf of such party or with whom such party and
its agents have a bona fide need to consult in connection with the Transaction
are collectively referred to herein as its "Representatives."

            2. Each Receiving Party will not, and will cause its Representatives
not to (except as required by applicable law, regulation, court or
administrative order or other legal process or by the rules or regulations of
any applicable self-regulatory organization, including, without limitation, the
Nasdaq Stock Market, and only after compliance with Paragraph 4 hereof),
directly or indirectly, without the prior written consent of the Disclosing
Party, (a) use any Information for any purpose other than in connection with
evaluating, or negotiating the terms and conditions of, the Transaction; or (b)
distribute, disclose, or disseminate any Information, or disclose the existence
or

content of any investigations, discussions or negotiations that are taking or
have taken place concerning the Transaction, or any term, condition or other
fact relating to the Transaction or such investigations, discussions or
negotiations, including, without limitation, the status thereof, to any person;
provided, however, that the Receiving Party may reveal the foregoing to its
Representatives who: (i) have a bona fide need to know such information for
purposes of evaluating or facilitating, or advising the Receiving Party with
respect to, the Transaction; and (ii) have been advised of the confidential
nature of such information and have agreed to be bound by the terms hereof.
Notwithstanding anything herein to the contrary, the obligations of non-use and
confidentiality hereunder shall not apply to information that: (A) is or becomes
publicly available other than as a result of disclosure by the Receiving Party
or its Representatives; (B) becomes available to the Receiving Party on a
nonconfidential basis from a party, other than the Disclosing Party or its
Representatives, without breach of such party's legal, contractual or fiduciary
obligations that are known to the Receiving Party following due inquiry; or (C)
is independently developed by the Receiving Party or its Representatives or was
otherwise within their possession (without breach of their legal, contractual or
fiduciary obligations), prior to such information being furnished to the
Receiving Party or its Representatives by the Disclosing Party or the Disclosing
Party's Representatives. As used herein, the term "person" shall be broadly
interpreted to include, without limitation, any corporation, company,
partnership and individual or group of individuals.

            3. If either party determines not to proceed with the Transaction,
it will promptly inform the other party of such decision and in that case and at
any time upon the request of the Disclosing Party, the Receiving Party will
return or destroy, as directed by the Disclosing Party, all tangible Information
furnished by the Disclosing Party in its possession or in the possession of its
Representatives (and all copies thereof) that was furnished by the Disclosing
Party or the Disclosing Party's Representatives. All other tangible Information
will be destroyed and any oral Information will continue to be subject to the
terms of this Agreement. After written request by the Disclosing Party, the
Receiving Party shall provide to the Disclosing Party reasonable assurance in
writing that the Receiving Party has complied with its obligations under the
preceding sentences of this Paragraph 3.

            4. If the Receiving Party or any of its Representatives are
requested pursuant to, or required by, applicable law, regulation, court or
administrative order or other legal process or by the rules or regulations of
any applicable self-regulatory organization, including, without limitation, the
Nasdaq Stock Market, to disclose any Information, the Receiving Party will
notify the Disclosing Party promptly so that the Disclosing Party may seek a
protective order or other appropriate remedy or, in its sole discretion, waive
compliance with the terms of this Agreement. If no such protective order or
other remedy is obtained within a reasonable period of time, or if the
Disclosing Party does not waive compliance with the terms hereof, the Disclosing
Party shall be deemed to consent to the disclosure of, and the Receiving Party
will furnish, only the portion of Information that the Receiving Party is
legally required to disclose, or is


                                       2

required to disclose pursuant to the rules and regulations of any applicable
self-regulatory organization, including, without limitation, the Nasdaq Stock
Market, and the Receiving Party agrees to exercise all reasonable efforts to
obtain reliable assurance that confidential treatment will be accorded to such
disclosed Information. The Receiving Party shall give the Disclosing Party
written notice of Information to be disclosed as far in advance of its
disclosure as is reasonably practicable and, upon the Disclosing Party's request
and at the Disclosing Party's expense, the Receiving Party shall use its best
efforts to obtain assurances that confidential treatment will be accorded to
such Information.

            5. For a period of six months from the date hereof, each party will
not, and will cause its subsidiaries not to, without the prior written consent
of the other party, directly or indirectly solicit for employment or engagement
as a consultant, or employ or retain as a consultant, any individual who was
employed by the other party or any of its subsidiaries at any time during the
period in which the parties evaluate the Transaction and who the party spoke
with or became aware of in connection with the evaluation; provided, however,
that the foregoing provision shall not prevent either party from employing any
such person who contacts such party on his or her own initiative without any
direct or indirect solicitation from such party; and provided further, that this
Agreement shall not prohibit any advertisement or general solicitation (or any
hiring pursuant thereto) that is not specifically targeted at such persons.

            6. Without the prior written consent of the Board of Directors of
the other party, for a period of six months from the date hereof (the
"Standstill Period"), each party will not, and will cause its affiliates (as
such term is defined in Rule 12b-2 under the Securities Exchange Act of 1934
(the "Act")) not to (and will not, and will cause its affiliates not to, assist,
provide or arrange financing to or for others or encourage others to), directly
or indirectly, acting alone or as part of a group, acquire, by purchase or
otherwise, any voting securities or securities convertible into voting
securities of the other party, or any of the assets or businesses of the other
party or otherwise seek to influence or control, in any manner whatsoever
(including proxy solicitation or otherwise), the management or policies of the
other party, enter into any discussions, negotiations, arrangements or
understandings with any third party with respect to any of the foregoing, make
any public announcement with respect to any of the foregoing or request
permission to do any of the foregoing. Each party will not during such period,
directly or indirectly, (i) request the other party (or its directors, officers,
employees or agents) to amend or waive any provision of this paragraph or (ii)
take any action that might require the other party to make a public announcement
regarding the possibility of a business combination or other similar
transaction. The limitations on each party and its affiliates set forth in this
paragraph shall also apply to any entity, assets or business that is distributed
to the stockholders of the other party, including any voting or convertible
securities representing an interest in any such entity, assets or business,
unless such party obtains the prior written consent of the Board of Directors of
such entity or business. Notwithstanding the foregoing, if during the Standstill
Period, any third party shall publicly announce and thereafter commence a tender
or exchange offer which, if


                                       3

consummated, would give such third party ownership of 50% or more of the
outstanding shares of either party (a "Third Party Offer"), the other party
shall be entitled to commence a tender offer (a "Competing Offer") for at least
the same number of shares (provided that the Competing Offer provides for a
second-step merger yielding a blended purchase price per share which is at least
equal to the purchase price per share offered by the third party in the Third
Party Offer and in any subsequent second-step merger or acquisition transaction
if one is proposed by such third party) and to purchase shares pursuant to such
Competing Offer.

            7. Each Receiving Party hereby acknowledges that it is aware, and
that it will advise each of its Representatives who are informed as to the
matters that are the subject of this Agreement, that the United States
securities laws prohibit any person who has received from an issuer material,
non-public information concerning the matters that are the subject of this
Agreement from purchasing or selling securities of such issuer or from
communicating such information to any other person under circumstances in which
it is reasonably foreseeable that such person is likely to purchase or sell such
securities.

            8. Although Information contains information that either party
believes to be relevant for the purposes of the evaluation of the Transaction,
no representation or warranty as to the accuracy or completeness of Information
is made. Neither a Disclosing Party, its affiliates, nor any of its respective
officers, directors, employees, agents or controlling persons within the meaning
of Section 20 of the Act and the rules and regulations promulgated thereunder,
shall have any liability to the Receiving Party or any of the Receiving Party's
Representatives relating to or arising from the use or content of Information
with respect to the Disclosing Party, its affiliates or their businesses. Only
those particular representations and warranties, if any, that are made in a
definitive agreement to effect a Transaction when, as and if it is executed and
delivered, and subject to such limitations and restrictions as may be specified
therein, will have any legal effect.

            9. Unless and until a definitive agreement regarding the Transaction
has been executed and delivered, neither party will be under any obligation of
any kind whatsoever with respect to any Transaction by virtue of this Agreement
or any written or oral expression with respect to such transaction by any of its
Representatives, except for the matters specifically agreed to in this
Agreement. Each party reserves the right, in its sole discretion, to reject any
and all proposals made by the other party or its Representatives, and to
terminate any discussions or negotiations at any time.

            10. Each Receiving Party acknowledges and agrees that money damages
would not be an adequate remedy for breach of this Agreement by the Receiving
Party or its Representatives and that, without limiting any other rights and
remedies available, each Disclosing Party shall be entitled to equitable relief
by way of injunction or otherwise if the Receiving Party or such Representatives
breach or threaten to breach any of the provisions of this Agreement.


                                       4

            11. In order to provide what Buyer believes will be adequate time to
complete due diligence, and to negotiate and document the Transaction and in
consideration of the time and resources that Buyer will devote to the
Transaction, GIGA agrees that, for the period from the date Buyer receives a
copy of this letter signed by GIGA (the "Effective Date") through the earlier to
occur of (i) the date on which GIGA receives written notice of Buyer's
unilateral decision to terminate negotiations regarding the Transaction, or (ii)
that date which is 20 days after the Effective Date (in each case, the
"Termination Date"), GIGA will not, and will cause its directors, officers,
representatives and agents not to, and will not authorize or instruct any of its
employees to, directly or indirectly, solicit or initiate or enter into
discussions or transactions with, or provide any information to, any
corporation, partnership or other entity or group (other than Buyer and its
designees) concerning any sale of stock by the stockholders of, or any merger or
sale of securities or substantial assets of, or any similar transaction
involving, GIGA and if it becomes aware that any of its employees is engaged in
any of the foregoing will cause them to cease engaging in such activities;
provided, however, that nothing herein shall prohibit any such person from
taking any such action to the extent the Board of Directors of GIGA is advised
by counsel that such action must be taken in order to fulfill the fiduciary
duties of the Board of Directors of GIGA.

            12. This Agreement shall terminate and expire on the earlier of the
date on which the Transaction is consummated and one year from the date hereof.

            13. This Agreement contains the entire agreement between the parties
hereto with respect to the subject matter hereof, and no modifications of this
Agreement or waiver of the terms and conditions hereof will be binding, unless
approved in writing by each party. Any purported assignment or delegation of any
rights or obligations under this Agreement by a party without the prior written
consent of the other party shall be void. Subject to the foregoing, this
Agreement and each of the covenants, terms, provisions and agreements contained
herein shall be binding upon, and inure to the benefit of, the parties hereto
and their respective successors, legal representatives, and permitted assigns.

            14. No failure or delay in exercising any right, power or privilege
hereunder will operate as a waiver thereof, and no single or partial exercise
thereof will preclude any other or further exercise thereof or the exercise of
any right, power or privilege hereunder.

            15. THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE
WITH, THE LAWS OF THE STATE OF NEW YORK WITHOUT GIVING EFFECT TO THE CHOICE OF
LAWS PRINCIPLES THEREOF.


                                       5

            Please confirm that the foregoing accurately sets forth our
agreement by signing and returning to the undersigned the enclosed copy of this
Agreement.


                                     Very truly yours,

                                     GIGA INFORMATION GROUP, INC.



                                     By: /s/ Victoria M. Lynch
                                         --------------------------------------
                                         Name:  Victoria M. Lynch
                                         Title: Senior Vice President and
                                                Chief Financial Officer

ACCEPTED AND AGREED TO:


FORRESTER RESEARCH, INC.


By:   /s/ Timothy J. Moynihan
   ------------------------------------
   Name:  Timothy J. Moynihan
   Title: General Counsel



                                       6




                                                                  Exhibit (d)(3)

                                TENDER AGREEMENT

      THIS TENDER AGREEMENT (this "Agreement") dated January 20, 2003, is
entered into between, FORRESTER RESEARCH, INC., a Delaware corporation
("Parent"), WHITCOMB ACQUISITION CORP., a Delaware corporation and wholly owned
subsidiary of Parent ("Sub"), and GIDEON I. GARTNER ("Shareholder"), with
respect to the shares of common stock, par value $0.001 per share (the "Company
Common Stock"), of Giga Information Group, Inc., a Delaware corporation (the
"Company"), owned by Shareholder.

                              W I T N E S S E T H:

      WHEREAS, Parent, Sub and the Company have entered into an Agreement and
Plan of Merger dated as of the date hereof, a copy of which has been provided to
Shareholder (the "Merger Agreement") pursuant to which Sub has agreed to make a
cash tender offer described therein and thereafter merge with and into the
Company (the "Merger") with the result that the Company becomes a wholly owned
subsidiary of Parent;

      WHEREAS, as of the date hereof, Shareholder beneficially owns and has the
power to vote and dispose of 1,862,445 shares of Company Common Stock (such
shares of Company Common Stock, together with any securities issued or exchanged
with respect to such shares of Company Common Stock, and upon any
recapitalization, reclassification, merger, consolidation, spin-off, partial or
complete liquidation, stock dividend, split-up or combination of the securities
of the Company or any other change in the Company's capital structure, are
collectively referred to herein collectively as the "Securities");

      WHEREAS, Parent and Sub desire to enter into this Agreement in connection
with their efforts to consummate the acquisition of the Company, and in
consideration of Parent's and Sub's agreements herein and in the Merger
Agreement, Shareholder has agreed to cooperate with Parent and Sub with respect
to the acquisition of the Company by Parent and Sub upon the terms and subject
to the conditions in the Merger Agreement; and

      WHEREAS, capitalized terms used in this Agreement and not defined have the
meaning given to such terms in the Merger Agreement.

      NOW, THEREFORE, in contemplation of the foregoing and in consideration of
the mutual agreements, covenants, representations and warranties contained
herein and intending to be legally bound hereby, the parties hereto agree as
follows:

      1.    Certain Covenants.

            1.1 Lock-Up. Subject to Section 1.4, Shareholder hereby covenants
and agrees that during the term of this Agreement, Shareholder will not (a)
directly or indirectly, sell, transfer, assign, pledge, hypothecate, tender,
encumber or otherwise dispose of or limit its right to vote in any manner any of
the Securities, or agree to do any of the foregoing, or (b) take any action
which would have the effect of preventing or disabling Shareholder from
performing its obligations under this Agreement. Notwithstanding the foregoing,
in connection with any



transfer not involving or relating to any Company Takeover Proposal, Shareholder
may transfer any or all of the Securities to Shareholder's spouse, ancestors,
descendants or any trust for any of their benefits or to a charitable trust;
provided, however, that in any such case, prior to and as a condition to the
effectiveness of such transfer, (x) each person or entity to which any of such
Securities or any interest in any of such Securities is or may be transferred
(a) shall have executed and delivered to Parent and Sub a counterpart to this
Agreement pursuant to which such person or entity shall be bound by all of the
terms and provisions of this Agreement, and (b) shall have agreed in writing
with Parent and Sub to hold such Securities or interest in such Securities
subject to all of the terms and provisions of this Agreement, and (y) this
Agreement shall be the legal, valid and binding agreement of such person,
enforceable against such person in accordance with its terms, subject to the
qualification, however, that enforcement of the rights and remedies created by
this Agreement is subject to bankruptcy, insolvency, fraudulent transfer,
reorganization, moratorium and similar laws of general application related to or
affecting creditors' rights and to general equity principles.

            1.2 No Solicitation. During the term of this Agreement, neither the
Shareholder nor any director, officer, agent, representative, employee,
affiliate or associate (collectively, "Representatives") of Shareholder shall,
directly or indirectly, (a) solicit, initiate or encourage the submission of any
Company Takeover Proposal (as defined in the Merger Agreement) or any other
sale, transfer, pledge or other disposition or conversion of any of the
Securities or (b) participate in or encourage any discussion or negotiations
regarding, or furnish to any person any non-public information with respect to,
enter into any agreement with respect to, or take any other action to facilitate
any inquiries or the making of any proposal that constitutes, or may reasonably
be expected to lead to, any Company Takeover Proposal or any other sale,
transfer, pledge or other disposition or conversion of any of the Securities, in
any case, from, to or with any person other than Parent or Sub. Shareholder will
immediately cease and cause to be terminated any existing activities,
discussions or negotiations with any such other parties conducted heretofore
with respect to any of the foregoing. Shareholder will notify Parent immediately
if any party contacts the Shareholder following the date hereof (other than
Parent and Sub) concerning any Company Takeover Proposal or any other sale,
transfer, pledge or other disposition or conversion of any of the Securities.

            1.3 Voting Agreement.

                  (a) The Shareholder has revoked or terminated any proxies,
      voting agreements or similar arrangements previously given or entered into
      with respect to the Securities and hereby agrees to vote, at any annual,
      special or other meeting or action of the shareholders of the Company, as
      applicable, or at any adjournment thereof or pursuant to any consent of
      the shareholders of the Company, in lieu of a meeting or otherwise,
      whether before or after the closing of the Offer (as defined in the Merger
      Agreement), in the following manner: (i) for the adoption and approval of
      the Merger Agreement and the Merger and (ii) against any extraordinary
      corporate transaction (other than the Merger), such as a merger,
      consolidation, business combination, tender or exchange offer,
      reorganization, recapitalization, liquidation, sale or transfer of a
      material amount of the assets or securities of the Company or any of its
      subsidiaries (other than pursuant to the Merger) or any other change of
      control involving the Company or any of its subsidiaries, including, but
      not limited to, any Company Takeover Proposal.


                                      -2-


                  (b) The provisions of Section 1.3(a) shall not be terminated
      by any act of the Shareholder or by operation of law, whether by the death
      or incapacity of the Shareholder or by the occurrence of any other event
      or events (including, without limiting the foregoing, the termination of
      any trust or estate for which Shareholder is acting as a fiduciary or
      fiduciaries or the dissolution or liquidation of any corporation or
      partnership). If between the execution hereof and the Termination Date,
      Shareholder should die or become incapacitated, or if any trust or estate
      holding the Securities should be terminated, or if any corporation or
      partnership holding the Securities should be dissolved or liquidated, or
      if any other such similar event or events shall occur before the
      Termination Date, certificates representing the Securities shall be
      delivered by or on behalf of Shareholder in accordance with the terms and
      conditions of the Merger Agreement and this Agreement.

            1.4 Tender of Securities. Shareholder agrees to tender, the
Securities to Sub in the Offer as soon as practicable following the commencement
of the Offer, and in any event not later five (5) business days following the
commencement of the Offer and Shareholder shall not withdraw any Securities so
tendered unless the Offer is terminated or has expired. Subject to the terms and
conditions of the Offer and the Merger Agreement, Sub hereby agrees to purchase
the shares of Company Common Stock so tendered at a cash price per share equal
to $4.75 (the "Purchase Price") or any higher price that may be paid in the
Offer; provided, however, that Sub's obligations to accept for payment and pay
for the Securities in the Offer is subject to all the terms and conditions of
the Offer set forth in the Merger Agreement and Exhibit A thereto.

            1.5 Public Announcement. Shareholder shall consult with Parent
before issuing any press releases or otherwise making any public statements with
respect to the transactions contemplated herein and shall not issue any such
press release or make any such public statement without the approval of Parent,
except as may be required by law.

            1.6 Disclosure. Shareholder hereby authorizes Parent and Sub to
publish and disclose in any announcement or disclosure required by the
Securities and Exchange Commission ("the "SEC"), the National Association of
Securities Dealers, Inc. (the "NASD"), the NASDAQ National Market or any other
national securities exchange and in the Offer Documents and, if necessary, the
Proxy Statement (each as defined in the Merger Agreement), (including all
documents and schedules filed with the SEC in connection with either of the
foregoing), its identity and ownership of the Securities and the nature of its
commitments, arrangements and understandings under this Agreement. Parent and
Sub hereby authorize Shareholder to make such disclosure or filings as may be
required by the SEC, the NASD, the NASDAQ National Market or any other national
securities exchange.

            1.7 Stop Transfer Instruction; Legend.

                  (a) Promptly following the date hereof, Shareholder and Sub
      shall deliver joint written instructions to the Company and to the
      Company's transfer agent stating that the Securities may not be sold,
      transferred, pledged, assigned, hypothecated, tendered or otherwise
      disposed of in any manner without the prior written consent of Sub or
      except in accordance with the terms and conditions of this Agreement.


                                      -3-


                  (b) Promptly following the date hereof, Shareholder shall
      cause a legend to be placed on the certificates (to the extent the
      Securities are certificated) representing the Securities as set forth
      below:

            "The Securities represented by this certificate are subject to
            restrictions on transfer and may not be sold, transferred, pledged,
            assigned, hypothecated, tendered or otherwise disposed of except in
            accordance with and subject to the terms and conditions of a Tender
            Agreement dated January 20, 2003, between the registered holder
            hereof and FORRESTER RESEARCH, INC.

      The parties hereto agree that the legend set forth above shall be removed
      only upon delivery to the Company's transfer agent of written notice
      signed by Sub (which notice shall not be unreasonably withheld or delayed)
      that this Agreement has terminated and the restrictions set forth in the
      legend above are of no further force and effect.

      2. Representations and Warranties of Shareholder. Shareholder hereby
represents and warrants to Parent and Sub, as of the date hereof and as of the
date Sub purchases shares of Company Common Stock pursuant to the Offer, that:

            2.1 Ownership. Shareholder has good and marketable title to, and is
the sole legal and beneficial owner of the Securities, in each case free and
clear of all liabilities, claims, liens, options, proxies, charges,
participations and encumbrances of any kind or character whatsoever
(collectively, "Liens"). At the time Sub purchases shares of Company Common
Stock pursuant to the Offer, Shareholder will transfer and convey to Parent or
its designee good and marketable title to the shares of Company Common Stock
included in the Securities, free and clear of all Liens created by or arising
through Shareholder.

            2.2 Authorization. Shareholder has all requisite power and authority
to execute and deliver this Agreement and to consummate the transactions
contemplated hereby and has sole voting power and sole power of disposition,
with respect to the Securities with no restrictions on its voting rights or
rights of disposition pertaining thereto. Shareholder has duly executed and
delivered this Agreement and this Agreement is a legal, valid and binding
agreement of Shareholder, enforceable against Shareholder in accordance with its
terms, subject to the qualification, however, that enforcement of the rights and
remedies created hereby is subject to bankruptcy, insolvency, fraudulent
transfer, reorganization, moratorium and similar laws of general application
related to or affecting creditors' rights and to general equity principles.

            2.3 No Violation. Neither the execution and delivery of this
Agreement nor the consummation of the transactions contemplated hereby will (a)
require the Shareholder to file or register with, or obtain any material permit,
authorization, consent or approval of, any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity, or (b) violate, or cause a breach of or default under, any
contract, agreement or understanding, any statute or law, or any judgment,
decree, order, regulation or rule of any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity or any arbitration award binding


                                      -4-


upon the Shareholder, except for such violations, breaches or defaults which are
not reasonably likely to have a material adverse effect on the Shareholder's
ability to satisfy its obligations under this Agreement. No proceedings are
pending which, if adversely determined, will have a material adverse effect on
any ability to vote or dispose of any of the Securities. The Shareholder has not
previously assigned or sold any of the Securities to any third party.

            2.4 Shareholder Has Adequate Information. Shareholder is a
sophisticated seller with respect to the Securities and has adequate information
concerning the business and financial condition of the Company to make an
informed decision regarding the sale of the Securities and has independently and
without reliance upon either Sub or Parent and based on such information as
Shareholder has deemed appropriate, made its own analysis and decision to enter
into this Agreement. Shareholder acknowledges that neither Sub nor Parent has
made and neither makes any representation or warranty, whether express or
implied, of any kind or character except as expressly set forth in this
Agreement. Shareholder acknowledges that the agreements contained herein with
respect to the Securities by Shareholder is irrevocable, and that Shareholder
shall have no recourse to the Securities or Parent, except with respect to
breaches of representations, warranties, covenants and agreements expressly set
forth in this Agreement.

            2.5 Parent's Excluded Information. Shareholder acknowledges and
confirms that (a) Sub or Parent may possess or hereafter come into possession of
certain non-public information concerning the Securities and the Company which
is not known to Shareholder and which may be material to Shareholder's decision
to sell the Securities ("Parent's Excluded Information"), (b) Shareholder has
requested not to receive Parent's Excluded Information and has determined to
sell the Securities notwithstanding its lack of knowledge of Parent's Excluded
Information, and (c) Parent shall have no liability or obligation to Shareholder
in connection with, and Shareholder hereby waives and releases Parent from, any
claims which Shareholder or its successors and assigns may have against Parent
(whether pursuant to applicable securities, laws or otherwise) with respect to
the non-disclosure of Parent's Excluded Information; provided, however, nothing
contained in this Section 2.5 shall limit Shareholder's right to rely upon the
express representations and warranties made by Parent in this Agreement, or
Shareholder's remedies in respect of breaches of any such representations and
warranties.

            2.6 No Setoff. The Shareholder has no liability or obligation to the
Company related to or in connection with the Securities other than the
obligations to Parent and Sub as set forth in this Agreement. .

            2.7 No Amounts Payable to Shareholder. There are no amounts due or
payable by the Company or any Company Subsidiary to the Shareholder or any of
its affiliates or associates (a) in connection with the transactions
contemplated by the Merger Agreement or this Agreement or (b) otherwise except
for the health benefits described in the second sentence of paragraph 6 of the
letter agreement dated as of December 24, 1998 between Shareholder and the
Company.

      3. Representations and Warranties of Parent and Sub. Parent and Sub hereby
represent and warrant to Shareholder, as of the date hereof that:


                                      -5-


            3.1 Authorization. Parent and Sub have all requisite corporate power
and authority to execute and deliver this Agreement and to consummate the
transactions contemplated hereby. Parent and Sub have duly executed and
delivered this Agreement and this Agreement is a legal, valid and binding
agreement of each of Parent and Sub, enforceable against each of Parent and Sub
in accordance with its terms, subject to the qualification however, that
enforcement of the rights and remedies created hereby is subject to bankruptcy,
insolvency, fraudulent transfer, reorganization, moratorium and similar laws of
general application related to or affecting creditors' rights and to general
equity principles.

            3.2 No Violation. Neither the execution and delivery of this
Agreement nor the consummation of the transactions contemplated hereby will (a)
require Parent to file or register with, or obtain any material permit,
authorization, consent or approval of, any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity, or (b) violate, or cause a breach of or default under, any
contract, agreement or understanding, any statute or law, or any judgment,
decree, order, regulation or rule of any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity or any arbitration award binding upon Parent or Sub, except
for such violations, breaches or defaults which are not reasonably likely to
have a material adverse effect on each of Parent's or Sub's ability to satisfy
its obligations under this Agreement.

      4. Survival of Representations and Warranties. The respective
representations and warranties of Shareholder and Parent contained herein shall
not be deemed waived or otherwise affected by any investigation made by the
other party hereto, and each representation and warranty contained herein shall
survive the closing of the transactions contemplated hereby until the expiration
of the applicable statute of limitations, including extensions thereof.

      5. No Control. Nothing contained in this Agreement shall give Parent or
Sub the right to control or direct the Company or the Company's operations.

      6. Specific Performance. Shareholder acknowledges that Sub and Parent will
be irreparably harmed and that there will be no adequate remedy at law for a
violation of any of the covenants or agreements of Shareholder which are
contained in this Agreement. It is accordingly agreed that, in addition to any
other remedies which may be available to Sub and Parent upon the breach by
Shareholder of such covenants and agreements, Sub and Parent shall have the
right to obtain injunctive relief to restrain any breach or threatened breach of
such covenants or agreements or otherwise to obtain specific performance of any
of such covenants or agreements.

      7. Miscellaneous.

            7.1 Term.

                  (a)   This Agreement shall terminate upon the earlier of (i)
                        the consummation of the Merger or the termination of the
                        Merger Agreement pursuant to Section 8.01 thereof (the
                        "Termination Date"). At the Termination Date, this


                                      -6-


                        Agreement shall thereupon become void and be of no
                        further force and effect, provided that nothing herein
                        shall relieve any party from liability hereof for
                        breaches of this Agreement prior to the Termination
                        Date.

                  (b)   Section 7.1(a) notwithstanding, Shareholder may
                        immediately terminate this Agreement in the event that
                        (i) the Merger Agreement is amended to reduce the
                        Purchase Price below $4.00 or (ii) the Offer is not
                        consummated by April 30, 2003.

                  (c)   Upon termination of this Agreement for any reason other
                        than the consummation of the Merger, at Shareholder's
                        request and without further consideration, Parent and
                        Sub shall execute and deliver to Shareholder such
                        documents, and promptly take such other action as
                        Shareholder may reasonably request, in order to unwind
                        this Agreement, including but not limited to removal of
                        any legend made under Section 1.7 hereof.

            7.2 Expenses. Each of the parties hereto shall pay its own expenses
incurred in connection with this Agreement. Each of the parties hereto warrants
and covenants to the others that it will bear all claims for brokerage fees
attributable to action taken by it.

            7.3 Binding Effect. This Agreement shall be binding upon and inure
to the benefit of and be enforceable by the parties hereto and their respective
representatives and permitted successors and assigns.

            7.4 Entire Agreement. This Agreement contains the entire
understanding of the parties and supersedes all prior agreements and
understandings between the parties with respect to its subject matter. This
Agreement may be amended only by a written instrument duly executed by the
parties hereto.

            7.5 Headings. The headings contained in this Agreement are for
reference purposes only and shall not affect in any way the meaning or
interpretation of this Agreement. Time is of the essence with respect to all
provisions of this Agreement.

            7.6 Assignment. No party may assign either this Agreement or any of
its rights, interests, or obligations hereunder without the prior written
approval of the other parties; provided, however, that each of Parent and Sub
may freely assign its rights to another direct or indirect wholly owned
subsidiary of Parent or Sub without such prior written approval but no such
assignment shall relieve Parent or Sub of any of its obligations hereunder. Any
purported assignment without such consent shall be void.

            7.7 Counterparts. This Agreement may be executed in one or more
counterparts, each of which shall be an original, but each of which together
shall constitute one and the same Agreement.

            7.8 Notices. All notices, requests, claims, demands and other
communications


                                      -7-


hereunder shall be in writing and shall be given (and shall be deemed to have
been duly given if so given) by delivery, telegram or telecopy, or by mail
(registered or certified mail, postage prepaid, return receipt requested) or by
any national courier service, provided that any notice delivered as herein
provided shall also be delivered by telecopy at the time of such delivery. All
communications hereunder shall be delivered to the respective parties at the
following addresses (or at such other address for a party as shall be specified
by like notice, provided that notices of a change of address shall be effective
only upon receipt thereof):

         (a)      If to Parent        Forrester Research, Inc.
                  or Sub:             400 Technology Square
                                      Cambridge, MA 02139
                                      Attention: Tim Moynihan, Esq.
                                      Telecopy:  617-613-7090

                  with a copy to:     Ropes & Gray
                                      1 International Place
                                      Boston, MA 02110
                                      Attention: Keith F. Higgins, Esq.
                                                 Ann L. Milner, Esq.
                                      Telecopy: 617-951-7050

         (b)      If to
                  Shareholder:        __________________________
                                      __________________________
                                      __________________________
                                      Attention: _______________
                                      Telecopy:  _______________

                  with a copy to:     __________________________
                                      Attention: _______________
                                      Telecopy: ________________

            7.9 Governing Law. This Agreement shall be governed by and construed
and enforced in accordance with the laws of The Commonwealth of Massachusetts,
without regard to its principles of conflicts of laws.

            7.10 Enforceability. The invalidity or unenforceability of any
provision or provisions of this Agreement shall not affect the validity or
enforceability of any other provision of this Agreement, which shall remain in
full force and effect.

            7.11 Further Assurances. From time to time at or after the date Sub
purchases shares of Company Common Stock pursuant to the Offer, at Parent's
request and without further consideration, Shareholder shall execute and deliver
to Parent such documents and take such action as Parent may reasonably request
in order to consummate more effectively the


                                      -8-


transactions contemplated hereby and to vest in Parent good, valid and
marketable title to the Securities, including, but not limited to, using its
best efforts to cause the appropriate transfer agent or registrar to transfer of
record the Securities.

            7.12 Remedies Not Exclusive. All rights, powers and remedies
provided under this Agreement or otherwise available in respect hereof at law or
in equity will be cumulative and not alternative, and the exercise of any
thereof by either party will not preclude the simultaneous or later exercise of
any other such right, power or remedy by such party.

            7.13 Waiver of Jury Trial. EACH PARTY HERETO IRREVOCABLY WAIVES ANY
AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED
TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK.]


                                      -9-


         IN WITNESS WHEREOF, Parent, Sub and Shareholder have caused this
Agreement to be duly executed as of the day and year first above written.


                                             FORRESTER RESEARCH, INC.

                                             By: /s/ George F. Colony
                                                _________________________
                                             Name: George F. Colony
                                                   ________________________
                                             Title: Chairman and CEO
                                                    _______________________


                                             WHITCOMB ACQUISITION CORP.

                                             By: /s/ Timothy J. Moynihan
                                                _________________________
                                             Name: Timothy J. Moynihan
                                                   ________________________
                                             Title: President
                                                    _______________________

                                             SHAREHOLDER

                                             /s/ Gideon I. Gartner
                                             ______________________________
                                             Name: Gideon I. Gartner
                                                   ________________________




                                                                  Exhibit (d)(4)
                                TENDER AGREEMENT

      THIS TENDER AGREEMENT (this "Agreement") dated January 20, 2003, is
entered into between, FORRESTER RESEARCH, INC., a Delaware corporation
("Parent"), WHITCOMB ACQUISITION CORP., a Delaware corporation and wholly owned
subsidiary of Parent ("Sub"), and W.R. HAMBRECHT + CO., INC. ("Shareholder"),
with respect to the shares of common stock, par value $0.001 per share (the
"Company Common Stock"), of Giga Information Group, Inc., a Delaware corporation
(the "Company"), owned by Shareholder.

                              W I T N E S S E T H:

      WHEREAS, Parent, Sub and the Company have entered into an Agreement and
Plan of Merger dated as of the date hereof, a copy of which has been provided to
Shareholder (the "Merger Agreement") pursuant to which Sub has agreed to make a
cash tender offer described therein and thereafter merge with and into the
Company (the "Merger") with the result that the Company becomes a wholly owned
subsidiary of Parent;

      WHEREAS, as of the date hereof, Shareholder

      (i)   beneficially owns, and has pledged to Park Avenue Equity Partners,
            L.P., as collateral agent ("Collateral Agent") 800,000 shares of
            Company Common Stock, pursuant to a Pledge Agreement dated as of
            November 15, 2002 (as amended to date, the "Pledge Agreement") (such
            800,000 shares of Company Common Stock, together with any securities
            issued or exchanged with respect to such shares of Company Common
            Stock, and upon any recapitalization, reclassification, merger,
            consolidation, spin-off, partial or complete liquidation, stock
            dividend, split-up or combination of the securities of the Company
            or any other change in the Company's capital structure, are
            collectively referred to herein collectively as the "Securities"),
            and the parties hereto have, as of the date hereof, entered into a
            side letter with Collateral Agent in the form of Exhibit A hereto
            (the "Side Letter"); and

      (ii)  beneficially owns, and has pledged to Fiserv Securites, Inc.
            ("FSI"), an additional 500,000 shares of Company Common Stock (the
            "FSI Shares" together with any securities issued or exchanged with
            respect to such shares of Company Common Stock, and upon any
            recapitalization, reclassification, merger, consolidation, spin-off,
            partial or complete liquidation, stock dividend, split-up or
            combination of the securities of the Company or any other change in
            the Company's capital structure, are collectively referred to herein
            collectively as the "FSI Securities"), pursuant to a Stock Pledge
            Agreement dated December 12, 2002 (the "FSI Pledge Agreement"). For
            purposes of clarity, the parties confirm that the "Securities" as
            referred to herein do not include the FSI Securities.

      WHEREAS, Parent and Sub desire to enter into this Agreement in connection
with their efforts to consummate the acquisition of the Company, and in
consideration of Parent's and

Sub's agreements herein and in the Merger Agreement, Shareholder has agreed to
cooperate with Parent and Sub with respect to the acquisition of the Company by
Parent and Sub upon the terms and subject to the conditions in the Merger
Agreement; and

      WHEREAS, capitalized terms used in this Agreement and not defined have the
meaning given to such terms in the Merger Agreement.

      NOW, THEREFORE, in contemplation of the foregoing and in consideration of
the mutual agreements, covenants, representations and warranties contained
herein and intending to be legally bound hereby, the parties hereto agree as
follows:

      1.    Certain Covenants.

            1.1 Lock-Up. Subject to Section 1.4, Shareholder hereby covenants
and agrees that during the term of this Agreement, Shareholder will not (a)
directly or indirectly, sell, transfer, assign, pledge, hypothecate, tender,
encumber or otherwise dispose of or limit its right to vote in any manner any of
the Securities, or agree to do any of the foregoing, or (b) take any action
which would have the effect of preventing or disabling Shareholder from
performing its obligations under this Agreement. Notwithstanding the foregoing,
in connection with any transfer not involving or relating to any Company
Takeover Proposal, Shareholder may transfer any or all of the Securities to any
subsidiary, partner, stockholder, or member of Shareholder (collectively,
"Constituents") and, each Constituent may in turn transfer any or all of the
Securities it may receive to any of its Constituents; provided, however, that in
any such case, prior to and as a condition to the effectiveness of such
transfer, (x) each person or entity to which any of such Securities or any
interest in any of such Securities is or may be transferred (a) shall have
executed and delivered to Parent and Sub a counterpart to this Agreement
pursuant to which such person or entity shall be bound by all of the terms and
provisions of this Agreement, and (b) shall have agreed in writing with Parent
and Sub to hold such Securities or interest in such Securities subject to all of
the terms and provisions of this Agreement, and (y) this Agreement shall be the
legal, valid and binding agreement of such person, enforceable against such
person in accordance with its terms, subject to the qualification, however, that
enforcement of the rights and remedies created by this Agreement is subject to
bankruptcy, insolvency, fraudulent transfer, reorganization, moratorium and
similar laws of general application related to or affecting creditors' rights
and to general equity principles.

            1.2 No Solicitation. During the term of this Agreement, neither the
Shareholder nor any director, officer, agent, representative, employee,
affiliate or associate (collectively, "Representatives") of Shareholder shall,
directly or indirectly, (a) solicit, initiate or encourage the submission of any
Company Takeover Proposal (as defined in the Merger Agreement) or any other
sale, transfer, pledge or other disposition or conversion of any of the
Securities or (b) participate in or encourage any discussion or negotiations
regarding, or furnish to any person any non-public information with respect to,
enter into any agreement with respect to, or take any other action to facilitate
any inquiries or the making of any proposal that constitutes, or may reasonably
be expected to lead to, any Company Takeover Proposal or any other sale,
transfer, pledge or other disposition or conversion of any of the Securities, in
any case, from, to or with any person other than Parent or Sub. Shareholder will
immediately cease and cause to be terminated any existing activities,
discussions or negotiations with any such


                                      -2-

other parties conducted heretofore with respect to any of the foregoing.
Shareholder will notify Parent immediately if any party contacts the Shareholder
following the date hereof (other than Parent and Sub) concerning any Company
Takeover Proposal or any other sale, transfer, pledge or other disposition or
conversion of any of the Securities.

            1.3 Voting Agreement.

                  (a) The Shareholder has revoked or terminated any proxies,
      voting agreements or similar arrangements previously given or entered into
      with respect to the Securities and/or the FSI Securities, and hereby
      agrees to vote the Securities and, for so long as Shareholder has power to
      vote same, the FSI Securities, at any annual, special or other meeting or
      action of the shareholders of the Company, as applicable, or at any
      adjournment thereof or pursuant to any consent of the shareholders of the
      Company, in lieu of a meeting or otherwise, whether before or after the
      closing of the Offer (as defined in the Merger Agreement), in the
      following manner: (i) for the adoption and approval of the Merger
      Agreement and the Merger and (ii) against any extraordinary corporate
      transaction (other than the Merger), such as a merger, consolidation,
      business combination, tender or exchange offer, reorganization,
      recapitalization, liquidation, sale or transfer of a material amount of
      the assets or securities of the Company or any of its subsidiaries (other
      than pursuant to the Merger) or any other change of control involving the
      Company or any of its subsidiaries, including, but not limited to, any
      Company Takeover Proposal.

                  (b) The provisions of Section 1.3(a) shall not be terminated
      by any act of the Shareholder or by operation of law, whether by the death
      or incapacity of the Shareholder or by the occurrence of any other event
      or events (including, without limiting the foregoing, the termination of
      any trust or estate for which Shareholder is acting as a fiduciary or
      fiduciaries or the dissolution or liquidation of any corporation or
      partnership). If between the execution hereof and the Termination Date,
      Shareholder should die or become incapacitated, or if any trust or estate
      holding the Securities should be terminated, or if any corporation or
      partnership holding the Securities should be dissolved or liquidated, or
      if any other such similar event or events shall occur before the
      Termination Date, certificates representing the Securities shall be
      delivered by or on behalf of Shareholder in accordance with the terms and
      conditions of the Merger Agreement and this Agreement.

            1.4 Tender of Securities. Shareholder agrees to instruct Collateral
Agent to tender, in accordance with the Side Letter, the Securities to Sub in
the Offer as soon as practicable following the commencement of the Offer, and in
any event not later five (5) business days following the commencement of the
Offer and Shareholder shall not withdraw any Securities so tendered unless the
Offer is terminated or has expired. Subject to the terms and conditions of the
Offer and the Merger Agreement, Sub hereby agrees to purchase the shares of
Company Common Stock so tendered at a cash price per share equal to $4.75 (the
"Purchase Price") or any higher price that may be paid in the Offer; provided,
however, that Sub's obligations to accept for payment and pay for the Securities
in the Offer is subject to all the terms and conditions of the Offer set forth
in the Merger Agreement and Exhibit A thereto.


                                      -3-

            1.5 Public Announcement. Shareholder shall consult with Parent
before issuing any press releases or otherwise making any public statements with
respect to the transactions contemplated herein and shall not issue any such
press release or make any such public statement without the approval of Parent,
except as may be required by law.

            1.6 Disclosure. Shareholder hereby authorizes Parent and Sub to
publish and disclose in any announcement or disclosure required by the
Securities and Exchange Commission ("the "SEC"), the National Association of
Securities Dealers, Inc. (the "NASD"), the NASDAQ National Market or any other
national securities exchange and in the Offer Documents and, if necessary, the
Proxy Statement (each as defined in the Merger Agreement), (including all
documents and schedules filed with the SEC in connection with either of the
foregoing), its identity and ownership of the Securities and the nature of its
commitments, arrangements and understandings under this Agreement. Parent and
Sub hereby authorize Shareholder to make such disclosure or filings as may be
required by the SEC, the NASD, the NASDAQ National Market or any other national
securities exchange.

            1.7 Stop Transfer Instruction; Legend.

                  (a) Promptly following the date hereof, Shareholder, with the
      permission of Collateral Agent, and Sub shall deliver joint written
      instructions to the Company and to the Company's transfer agent stating
      that the Securities may not be sold, transferred, pledged, assigned,
      hypothecated, tendered or otherwise disposed of in any manner without the
      prior written consent of Sub or except in accordance with the terms and
      conditions of this Agreement.

                  (b) Promptly following the date hereof, Shareholder shall
      permit, with the permission of the Collateral Agent, a legend to be placed
      on the certificates (to the extent the Securities are certificated)
      representing the Securities as set forth below:

            "The Securities represented by this certificate are subject to
            restrictions on transfer and may not be sold, transferred, pledged,
            assigned, hypothecated, tendered or otherwise disposed of except in
            accordance with and subject to the terms and conditions of a Tender
            Agreement dated January 20, 2003, between the registered holder
            hereof and FORRESTER RESEARCH, INC.

      The parties hereto agree that the legend set forth above shall be removed
      only upon delivery to the Company's transfer agent of written notice
      signed by Sub (which notice shall not be unreasonably withheld or delayed)
      that this Agreement has terminated and the restrictions set forth in the
      legend above are of no further force and effect.

      2. Representations and Warranties of Shareholder. Shareholder hereby
represents and warrants to Parent and Sub, as of the date hereof and as of the
date Sub purchases shares of Company Common Stock pursuant to the Offer, that:

            2.1 Ownership. Shareholder has good and marketable title to, and is
the sole legal and beneficial owner of the Securities, in each case free and
clear of all liabilities, claims, liens, options, proxies, charges,
participations and encumbrances of any kind or character


                                      -4-

whatsoever (collectively, "Liens") except for Liens in favor of the Collateral
Agent pursuant to the Pledge Agreement. At the time Sub purchases shares of
Company Common Stock pursuant to the Offer, Shareholder will transfer and convey
to Parent or its designee good and marketable title to the shares of Company
Common Stock included in the Securities, free and clear of all Liens created by
or arising through Shareholder.

            2.2 Authorization. Shareholder has all requisite power and authority
to execute and deliver this Agreement and to consummate the transactions
contemplated hereby and has sole voting power and sole power of disposition,
with respect to the Securities with no restrictions on its voting rights or
rights of disposition pertaining thereto except as granted in favor of
Collateral Agent pursuant to the Pledge Agreement. Shareholder has duly executed
and delivered this Agreement and this Agreement is a legal, valid and binding
agreement of Shareholder, enforceable against Shareholder in accordance with its
terms, subject to the qualification, however, that enforcement of the rights and
remedies created hereby is subject to bankruptcy, insolvency, fraudulent
transfer, reorganization, moratorium and similar laws of general application
related to or affecting creditors' rights and to general equity principles.

            2.3 No Violation. Neither the execution and delivery of this
Agreement nor the consummation of the transactions contemplated hereby will (a)
require the Shareholder to file or register with, or obtain any material permit,
authorization, consent or approval of, any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity, or (b) violate, or cause a breach of or default under, any
contract, agreement or understanding, any statute or law, or any judgment,
decree, order, regulation or rule of any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity or any arbitration award binding upon the Shareholder,
except for such violations, breaches or defaults which are not reasonably likely
to have a material adverse effect on the Shareholder's ability to satisfy its
obligations under this Agreement. No proceedings are pending which, if adversely
determined, will have a material adverse effect on any ability to vote or
dispose of any of the Securities. The Shareholder has not previously assigned or
sold any of the Securities to any third party.

            2.4 Shareholder Has Adequate Information. Shareholder is a
sophisticated seller with respect to the Securities and has adequate information
concerning the business and financial condition of the Company to make an
informed decision regarding the sale of the Securities and has independently and
without reliance upon either Sub or Parent and based on such information as
Shareholder has deemed appropriate, made its own analysis and decision to enter
into this Agreement. Shareholder acknowledges that neither Sub nor Parent has
made and neither makes any representation or warranty, whether express or
implied, of any kind or character except as expressly set forth in this
Agreement. Shareholder acknowledges that the agreements contained herein with
respect to the Securities by Shareholder is irrevocable, and that Shareholder
shall have no recourse to the Securities or Parent, except with respect to
breaches of representations, warranties, covenants and agreements expressly set
forth in this Agreement.

            2.5 Parent's Excluded Information. Shareholder acknowledges and
confirms that (a) Sub or Parent may possess or hereafter come into possession of
certain non-public information concerning the Securities and the Company which
is not known to Shareholder and which may be material to Shareholder's decision
to sell the Securities ("Parent's Excluded


                                      -5-

Information"), (b) Shareholder has requested not to receive Parent's Excluded
Information and has determined to sell the Securities notwithstanding its lack
of knowledge of Parent's Excluded Information, and (c) Parent shall have no
liability or obligation to Shareholder in connection with, and Shareholder
hereby waives and releases Parent from, any claims which Shareholder or its
successors and assigns may have against Parent (whether pursuant to applicable
securities, laws or otherwise) with respect to the non-disclosure of Parent's
Excluded Information; provided, however, nothing contained in this Section 2.5
shall limit Shareholder's right to rely upon the express representations and
warranties made by Parent in this Agreement, or Shareholder's remedies in
respect of breaches of any such representations and warranties.

            2.6 No Setoff. The Shareholder has no liability or obligation to the
Company related to or in connection with the Securities other than the
obligations to Parent and Sub as set forth in this Agreement.

            2.7 No Amounts Payable to Shareholder. There are no amounts due or
payable by the Company or any Company Subsidiary to the Shareholder or any of
its affiliates or associates in connection with the transactions contemplated by
the Merger Agreement or this Agreement.

      3. Representations and Warranties of Parent and Sub. Parent and Sub hereby
represent and warrant to Shareholder, as of the date hereof that:

            3.1 Authorization. Parent and Sub have all requisite corporate power
and authority to execute and deliver this Agreement and to consummate the
transactions contemplated hereby. Parent and Sub have duly executed and
delivered this Agreement and this Agreement is a legal, valid and binding
agreement of each of Parent and Sub, enforceable against each of Parent and Sub
in accordance with its terms, subject to the qualification however, that
enforcement of the rights and remedies created hereby is subject to bankruptcy,
insolvency, fraudulent transfer, reorganization, moratorium and similar laws of
general application related to or affecting creditors' rights and to general
equity principles.

            3.2 No Violation. Neither the execution and delivery of this
Agreement nor the consummation of the transactions contemplated hereby will (a)
require Parent to file or register with, or obtain any material permit,
authorization, consent or approval of, any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity, or (b) violate, or cause a breach of or default under, any
contract, agreement or understanding, any statute or law, or any judgment,
decree, order, regulation or rule of any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity or any arbitration award binding upon Parent or Sub, except
for such violations, breaches or defaults which are not reasonably likely to
have a material adverse effect on each of Parent's or Sub's ability to satisfy
its obligations under this Agreement.

      4. Survival of Representations and Warranties. The respective
representations and warranties of Shareholder and Parent contained herein shall
not be deemed waived or otherwise affected by any investigation made by the
other party hereto, and each representation and


                                      -6-

warranty contained herein shall survive the closing of the transactions
contemplated hereby until the expiration of the applicable statute of
limitations, including extensions thereof.

      5. No Control. Nothing contained in this Agreement shall give Parent or
Sub the right to control or direct the Company or the Company's operations.

      6. Specific Performance. Shareholder acknowledges that Sub and Parent will
be irreparably harmed and that there will be no adequate remedy at law for a
violation of any of the covenants or agreements of Shareholder which are
contained in this Agreement. It is accordingly agreed that, in addition to any
other remedies which may be available to Sub and Parent upon the breach by
Shareholder of such covenants and agreements, Sub and Parent shall have the
right to obtain injunctive relief to restrain any breach or threatened breach of
such covenants or agreements or otherwise to obtain specific performance of any
of such covenants or agreements.

      7. Miscellaneous.

            7.1 Term.

                  (a)   This Agreement shall terminate upon the earlier of (i)
                        the consummation of the Merger or the termination of the
                        Merger Agreement pursuant to Section 8.01 thereof (the
                        "Termination Date"). At the Termination Date, this
                        Agreement shall thereupon become void and be of no
                        further force and effect, provided that nothing herein
                        shall relieve any party from liability hereof for
                        breaches of this Agreement prior to the Termination
                        Date.

                  (b)   Section 7.1(a) notwithstanding, Shareholder may
                        immediately terminate this Agreement in the event that
                        (i) the Merger Agreement is amended to reduce the
                        Purchase Price below $4.00 or (ii) the Offer is not
                        consummated by April 30, 2003.

                  (c)   Upon termination of this Agreement for any reason other
                        than the consummation of the Merger, at Shareholder's
                        request and without further consideration, Parent and
                        Sub shall execute and deliver to Shareholder such
                        documents, and promptly take such other action as
                        Shareholder may reasonably request, in order to unwind
                        this Agreement, including but not limited to removal of
                        any legend made under Section 1.7 hereof.

            7.2 Expenses. Each of the parties hereto shall pay its own expenses
incurred in connection with this Agreement. Each of the parties hereto warrants
and covenants to the others that it will bear all claims for brokerage fees
attributable to action taken by it.


                                      -7-

            7.3 Binding Effect. This Agreement shall be binding upon and inure
to the benefit of and be enforceable by the parties hereto and their respective
representatives and permitted successors and assigns.

            7.4 Entire Agreement. This Agreement, together with the Side Letter,
contains the entire understanding of the parties and supersedes all prior
agreements and understandings between the parties with respect to its subject
matter. This Agreement may be amended only by a written instrument duly executed
by the parties hereto.

            7.5 Headings. The headings contained in this Agreement are for
reference purposes only and shall not affect in any way the meaning or
interpretation of this Agreement. Time is of the essence with respect to all
provisions of this Agreement.

            7.6 Assignment. No party may assign either this Agreement or any of
its rights, interests, or obligations hereunder without the prior written
approval of the other parties; provided, however, that each of Parent and Sub
may freely assign its rights to another direct or indirect wholly owned
subsidiary of Parent or Sub without such prior written approval but no such
assignment shall relieve Parent or Sub of any of its obligations hereunder. Any
purported assignment without such consent shall be void.

            7.7 Counterparts. This Agreement may be executed in one or more
counterparts, each of which shall be an original, but each of which together
shall constitute one and the same Agreement.

            7.8 Notices. All notices, requests, claims, demands and other
communications hereunder shall be in writing and shall be given (and shall be
deemed to have been duly given if so given) by delivery, telegram or telecopy,
or by mail (registered or certified mail, postage prepaid, return receipt
requested) or by any national courier service, provided that any notice
delivered as herein provided shall also be delivered by telecopy at the time of
such delivery. All communications hereunder shall be delivered to the respective
parties at the following addresses (or at such other address for a party as
shall be specified by like notice, provided that notices of a change of address
shall be effective only upon receipt thereof):

      (a)       If to Parent           Forrester Research, Inc.
                or Sub:                400 Technology Square
                                       Cambridge, MA 02139
                                       Attention:  Tim Moynihan, Esq.
                                       Telecopy:  617-613-7090

                with a copy to:        Ropes & Gray
                                       1 International Place
                                       Boston, MA 02110
                                       Attention:  Keith F. Higgins, Esq.
                                                   Ann L. Milner, Esq.
                                       Telecopy: 617-951-7050


                                      -8-

      (b)       If to
                Shareholder:           W.R. Hambrecht + Co., Inc.
                                       539 Bryant Street
                                       San Francisco, CA 94107
                                       Attention:  William Hambrecht
                                       Telecopy:  415-551-8625

                with a copy to:
                                       --------------------------------

                                       --------------------------------

                                       --------------------------------
                                       Attention:
                                                 ----------------------
                                       Telecopy:
                                                 ----------------------

            7.9 Governing Law. This Agreement shall be governed by and construed
and enforced in accordance with the laws of The Commonwealth ------------- of
Massachusetts, without regard to its principles of conflicts of laws.

            7.10 Enforceability. The invalidity or unenforceability of any
provision or provisions of this Agreement shall not affect the validity or
enforceability of any other provision of this Agreement, which shall remain in
full force and effect.

            7.11 Further Assurances. From time to time at or after the date Sub
purchases shares of Company Common Stock pursuant to the Offer, at Parent's
request and without further consideration, Shareholder shall execute and deliver
to Parent such documents and take such action as Parent may reasonably request
in order to consummate more effectively the transactions contemplated hereby and
to vest in Parent good, valid and marketable title to the Securities, including,
but not limited to, using its best efforts to cause the appropriate transfer
agent or registrar to transfer of record the Securities.

            7.12 Remedies Not Exclusive. All rights, powers and remedies
provided under this Agreement or otherwise available in respect hereof at law or
in equity will be cumulative and not alternative, and the exercise of any
thereof by either party will not preclude the simultaneous or later exercise of
any other such right, power or remedy by such party.

            7.13 Waiver of Jury Trial. EACH PARTY HERETO IRREVOCABLY WAIVES ANY
AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED
TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.

            7.14 FSI Shares. Shareholder agrees that, promptly after the public
announcement of the Offer by Parent, Shareholder shall contact FSI concerning
the FSI Shares and shall use its reasonable commercial efforts to obtain from
FSI an agreement with FSI (a "New FSI Agreement") that in substance would permit
Shareholder to tender the FSI Shares to Sub in the same manner as provided
herein with respect to the Securities under Section 1.4 and under the Side
Letter and if the New FSI Agreement is obtained will enter into agreements with
respect to the FSI Securities in substantially the form of this Agreement and
the Side Letter; provided however that Shareholder shall not be obligated to pay
any consideration to FSI in


                                      -9-

order to secure a New FSI Agreement and, should FSI refuse to agree to a New FSI
Agreement, Shareholder's obligations under this Section shall thereupon
terminate.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK.]


                                      -10-

            IN WITNESS WHEREOF, Parent, Sub and Shareholder have caused this
Agreement to be duly executed as of the day and year first above written.


                                        FORRESTER RESEARCH, INC.

                                        By: /s/ George F. Colony
                                           ------------------------------------
                                        Name: George F. Colony
                                             ----------------------------------
                                        Title: Chairman and CEO
                                              ---------------------------------


                                        WHITCOMB ACQUISITION CORP.

                                        By: /s/ Timothy J. Moynihan
                                           ------------------------------------
                                        Name: Timothy J. Moynihan
                                             ----------------------------------
                                        Title: President
                                              ---------------------------------


                                        W.R. HAMBRECHT + CO., INC.

                                        By: /s/ Jonathan T. Fayman
                                           ------------------------------------
                                        Name: Jonathan T. Fayman
                                             ----------------------------------
                                        Title: Co-Controller
                                              ---------------------------------




                                                                  Exhibit (d)(5)

                                TENDER AGREEMENT

      THIS TENDER AGREEMENT (this "Agreement") dated January 20, 2003, is
entered into between, FORRESTER RESEARCH, INC., a Delaware corporation
("Parent"), WHITCOMB ACQUISITION CORP., a Delaware corporation and wholly owned
subsidiary of Parent ("Sub"), and W.R. HAMBRECHT + CO., LLC ("Shareholder"),
with respect to the shares of common stock, par value $0.001 per share (the
"Company Common Stock"), of Giga Information Group, Inc., a Delaware corporation
(the "Company"), owned by Shareholder.

                              W I T N E S S E T H:

      WHEREAS, Parent, Sub and the Company have entered into an Agreement and
Plan of Merger dated as of the date hereof, a copy of which has been provided to
Shareholder (the "Merger Agreement") pursuant to which Sub has agreed to make a
cash tender offer described therein and thereafter merge with and into the
Company (the "Merger") with the result that the Company becomes a wholly owned
subsidiary of Parent;

      WHEREAS, as of the date hereof, Shareholder beneficially owns and has the
power to vote and dispose of 300,000 shares of Company Common Stock (such shares
of Company Common Stock, together with any securities issued or exchanged with
respect to such shares of Company Common Stock, and upon any recapitalization,
reclassification, merger, consolidation, spin-off, partial or complete
liquidation, stock dividend, split-up or combination of the securities of the
Company or any other change in the Company's capital structure, are collectively
referred to herein collectively as the "Securities");

      WHEREAS, Parent and Sub desire to enter into this Agreement in connection
with their efforts to consummate the acquisition of the Company, and in
consideration of Parent's and Sub's agreements herein and in the Merger
Agreement, Shareholder has agreed to cooperate with Parent and Sub with respect
to the acquisition of the Company by Parent and Sub upon the terms and subject
to the conditions in the Merger Agreement; and

      WHEREAS, capitalized terms used in this Agreement and not defined have the
meaning given to such terms in the Merger Agreement.

      NOW, THEREFORE, in contemplation of the foregoing and in consideration of
the mutual agreements, covenants, representations and warranties contained
herein and intending to be legally bound hereby, the parties hereto agree as
follows:

      1. Certain Covenants.

            1.1 Lock-Up. Subject to Section 1.4, Shareholder hereby covenants
and agrees that during the term of this Agreement, Shareholder will not (a)
directly or indirectly, sell, transfer, assign, pledge, hypothecate, tender,
encumber or otherwise dispose of or limit its right to vote in any manner any of
the Securities, or agree to do any of the foregoing, or (b) take any action
which would have the effect of preventing or disabling Shareholder from
performing its obligations under this Agreement. Notwithstanding the foregoing,
in connection with any

transfer not involving or relating to any Company Takeover Proposal, Shareholder
may transfer any or all of the Securities to any subsidiary, partner,
stockholder or member of Shareholder (collectively, "Constituents") and, each
Constituent may in turn transfer any or all of the Securities it may receive to
any of its Constituents; provided, however, that in any such case, prior to and
as a condition to the effectiveness of such transfer, (x) each person or entity
to which any of such Securities or any interest in any of such Securities is or
may be transferred (a) shall have executed and delivered to Parent and Sub a
counterpart to this Agreement pursuant to which such person or entity shall be
bound by all of the terms and provisions of this Agreement, and (b) shall have
agreed in writing with Parent and Sub to hold such Securities or interest in
such Securities subject to all of the terms and provisions of this Agreement,
and (y) this Agreement shall be the legal, valid and binding agreement of such
person, enforceable against such person in accordance with its terms, subject to
the qualification, however, that enforcement of the rights and remedies created
by this Agreement is subject to bankruptcy, insolvency, fraudulent transfer,
reorganization, moratorium and similar laws of general application related to or
affecting creditors' rights and to general equity principles.

            1.2 No Solicitation. During the term of this Agreement, neither the
Shareholder nor any director, officer, agent, representative, employee,
affiliate or associate (collectively, "Representatives") of Shareholder shall,
directly or indirectly, (a) solicit, initiate or encourage the submission of any
Company Takeover Proposal (as defined in the Merger Agreement) or any other
sale, transfer, pledge or other disposition or conversion of any of the
Securities or (b) participate in or encourage any discussion or negotiations
regarding, or furnish to any person any non-public information with respect to,
enter into any agreement with respect to, or take any other action to facilitate
any inquiries or the making of any proposal that constitutes, or may reasonably
be expected to lead to, any Company Takeover Proposal or any other sale,
transfer, pledge or other disposition or conversion of any of the Securities, in
any case, from, to or with any person other than Parent or Sub. Shareholder will
immediately cease and cause to be terminated any existing activities,
discussions or negotiations with any such other parties conducted heretofore
with respect to any of the foregoing. Shareholder will notify Parent immediately
if any party contacts the Shareholder following the date hereof (other than
Parent and Sub) concerning any Company Takeover Proposal or any other sale,
transfer, pledge or other disposition or conversion of any of the Securities.

            1.3 Voting Agreement.

                  (a) The Shareholder has revoked or terminated any proxies,
      voting agreements or similar arrangements previously given or entered into
      with respect to the Securities and hereby agrees to vote the Securities,
      at any annual, special or other meeting or action of the shareholders of
      the Company, as applicable, or at any adjournment thereof or pursuant to
      any consent of the shareholders of the Company, in lieu of a meeting or
      otherwise, whether before or after the closing of the Offer (as defined in
      the Merger Agreement), in the following manner: (i) for the adoption and
      approval of the Merger Agreement and the Merger and (ii) against any
      extraordinary corporate transaction (other than the Merger), such as a
      merger, consolidation, business combination, tender or exchange offer,
      reorganization, recapitalization, liquidation, sale or transfer of a
      material amount of the assets or securities of the Company or any of its
      subsidiaries (other than pursuant to the Merger) or any other change of
      control involving


                                      -2-

      the Company or any of its subsidiaries, including, but not limited to, any
      Company Takeover Proposal.

                  (b) The provisions of Section 1.3(a) shall not be terminated
      by any act of the Shareholder or by operation of law, whether by the death
      or incapacity of the Shareholder or by the occurrence of any other event
      or events (including, without limiting the foregoing, the termination of
      any trust or estate for which Shareholder is acting as a fiduciary or
      fiduciaries or the dissolution or liquidation of any corporation or
      partnership). If between the execution hereof and the Termination Date,
      Shareholder should die or become incapacitated, or if any trust or estate
      holding the Securities should be terminated, or if any corporation or
      partnership holding the Securities should be dissolved or liquidated, or
      if any other such similar event or events shall occur before the
      Termination Date, certificates representing the Securities shall be
      delivered by or on behalf of Shareholder in accordance with the terms and
      conditions of the Merger Agreement and this Agreement.

            1.4 Tender of Securities. Shareholder agrees to tender, the
Securities to Sub in the Offer as soon as practicable following the commencement
of the Offer, and in any event not later five (5) business days following the
commencement of the Offer and Shareholder shall not withdraw any Securities so
tendered unless the Offer is terminated or has expired. Subject to the terms and
conditions of the Offer and the Merger Agreement, Sub hereby agrees to purchase
the shares of Company Common Stock so tendered at a cash price per share equal
to $4.75 (the "Purchase Price") or any higher price that may be paid in the
Offer; provided, however, that Sub's obligations to accept for payment and pay
for the Securities in the Offer is subject to all the terms and conditions of
the Offer set forth in the Merger Agreement and Exhibit A thereto.

            1.5 Public Announcement. Shareholder shall consult with Parent
before issuing any press releases or otherwise making any public statements with
respect to the transactions contemplated herein and shall not issue any such
press release or make any such public statement without the approval of Parent,
except as may be required by law.

            1.6 Disclosure. Shareholder hereby authorizes Parent and Sub to
publish and disclose in any announcement or disclosure required by the
Securities and Exchange Commission ("the "SEC"), the National Association of
Securities Dealers, Inc. (the "NASD"), the NASDAQ National Market or any other
national securities exchange and in the Offer Documents and, if necessary, the
Proxy Statement (each as defined in the Merger Agreement), (including all
documents and schedules filed with the SEC in connection with either of the
foregoing), its identity and ownership of the Securities and the nature of its
commitments, arrangements and understandings under this Agreement. Parent and
Sub hereby authorize Shareholder to make such disclosure or filings as may be
required by the SEC, the NASD, the NASDAQ National Market or any other national
securities exchange.

            1.7 Stop Transfer Instruction; Legend.

                  (a) Promptly following the date hereof, Shareholder and Sub
      shall deliver joint written instructions to the Company and to the
      Company's transfer agent stating that the Securities may not be sold,
      transferred, pledged, assigned, hypothecated,


                                      -3-

      tendered or otherwise disposed of in any manner without the prior written
      consent of Sub or except in accordance with the terms and conditions of
      this Agreement.

                  (b) Promptly following the date hereof, Shareholder shall
      cause a legend to be placed on the certificates (to the extent the
      Securities are certificated) representing the Securities as set forth
      below:

            "The Securities represented by this certificate are subject to
            restrictions on transfer and may not be sold, transferred, pledged,
            assigned, hypothecated, tendered or otherwise disposed of except in
            accordance with and subject to the terms and conditions of a Tender
            Agreement dated January 20, 2003, between the registered holder
            hereof and FORRESTER RESEARCH, INC.

      The parties hereto agree that the legend set forth above shall be removed
      only upon delivery to the Company's transfer agent of written notice
      signed by Sub (which notice shall not be unreasonably withheld or delayed)
      that this Agreement has terminated and the restrictions set forth in the
      legend above are of no further force and effect.

      2. Representations and Warranties of Shareholder. Shareholder hereby
represents and warrants to Parent and Sub, as of the date hereof and as of the
date Sub purchases shares of Company Common Stock pursuant to the Offer, that:

            2.1 Ownership. Shareholder has good and marketable title to, and is
the sole legal and beneficial owner of the Securities, in each case free and
clear of all liabilities, claims, liens, options, proxies, charges,
participations and encumbrances of any kind or character whatsoever
(collectively, "Liens"). At the time Sub purchases shares of Company Common
Stock pursuant to the Offer, Shareholder will transfer and convey to Parent or
its designee good and marketable title to the shares of Company Common Stock
included in the Securities, free and clear of all Liens created by or arising
through Shareholder.

            2.2 Authorization. Shareholder has all requisite power and authority
to execute and deliver this Agreement and to consummate the transactions
contemplated hereby and has sole voting power and sole power of disposition,
with respect to the Securities with no restrictions on its voting rights or
rights of disposition pertaining thereto. Shareholder has duly executed and
delivered this Agreement and this Agreement is a legal, valid and binding
agreement of Shareholder, enforceable against Shareholder in accordance with its
terms, subject to the qualification, however, that enforcement of the rights and
remedies created hereby is subject to bankruptcy, insolvency, fraudulent
transfer, reorganization, moratorium and similar laws of general application
related to or affecting creditors' rights and to general equity principles.

            2.3 No Violation. Neither the execution and delivery of this
Agreement nor the consummation of the transactions contemplated hereby will (a)
require the Shareholder to file or register with, or obtain any material permit,
authorization, consent or approval of, any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity, or (b) violate, or cause a breach of or default under, any
contract, agreement or understanding, any statute or law, or any judgment,
decree, order,


                                      -4-

regulation or rule of any governmental agency, authority, administrative or
regulatory body, court or other tribunal, foreign or domestic, or any other
entity or any arbitration award binding upon the Shareholder, except for such
violations, breaches or defaults which are not reasonably likely to have a
material adverse effect on the Shareholder's ability to satisfy its obligations
under this Agreement. No proceedings are pending which, if adversely determined,
will have a material adverse effect on any ability to vote or dispose of any of
the Securities. The Shareholder has not previously assigned or sold any of the
Securities to any third party.

            2.4 Shareholder Has Adequate Information. Shareholder is a
sophisticated seller with respect to the Securities and has adequate information
concerning the business and financial condition of the Company to make an
informed decision regarding the sale of the Securities and has independently and
without reliance upon either Sub or Parent and based on such information as
Shareholder has deemed appropriate, made its own analysis and decision to enter
into this Agreement. Shareholder acknowledges that neither Sub nor Parent has
made and neither makes any representation or warranty, whether express or
implied, of any kind or character except as expressly set forth in this
Agreement. Shareholder acknowledges that the agreements contained herein with
respect to the Securities by Shareholder is irrevocable, and that Shareholder
shall have no recourse to the Securities or Parent, except with respect to
breaches of representations, warranties, covenants and agreements expressly set
forth in this Agreement.

            2.5 Parent's Excluded Information. Shareholder acknowledges and
confirms that (a) Sub or Parent may possess or hereafter come into possession of
certain non-public information concerning the Securities and the Company which
is not known to Shareholder and which may be material to Shareholder's decision
to sell the Securities ("Parent's Excluded Information"), (b) Shareholder has
requested not to receive Parent's Excluded Information and has determined to
sell the Securities notwithstanding its lack of knowledge of Parent's Excluded
Information, and (c) Parent shall have no liability or obligation to Shareholder
in connection with, and Shareholder hereby waives and releases Parent from, any
claims which Shareholder or its successors and assigns may have against Parent
(whether pursuant to applicable securities, laws or otherwise) with respect to
the non-disclosure of Parent's Excluded Information; provided, however, nothing
contained in this Section 2.5 shall limit Shareholder's right to rely upon the
express representations and warranties made by Parent in this Agreement, or
Shareholder's remedies in respect of breaches of any such representations and
warranties.

            2.6 No Setoff. The Shareholder has no liability or obligation to the
Company related to or in connection with the Securities other than the
obligations to Parent and Sub as set forth in this Agreement. .

            2.7 No Amounts Payable to Shareholder. There are no amounts due or
payable by the Company or any Company Subsidiary to the Shareholder or any of
its affiliates or associates in connection with the transactions contemplated by
the Merger Agreement or this Agreement.

      3. Representations and Warranties of Parent and Sub. Parent and Sub hereby
represent and warrant to Shareholder, as of the date hereof that:


                                      -5-

            3.1 Authorization. Parent and Sub have all requisite corporate power
and authority to execute and deliver this Agreement and to consummate the
transactions contemplated hereby. Parent and Sub have duly executed and
delivered this Agreement and this Agreement is a legal, valid and binding
agreement of each of Parent and Sub, enforceable against each of Parent and Sub
in accordance with its terms, subject to the qualification however, that
enforcement of the rights and remedies created hereby is subject to bankruptcy,
insolvency, fraudulent transfer, reorganization, moratorium and similar laws of
general application related to or affecting creditors' rights and to general
equity principles.

            3.2 No Violation. Neither the execution and delivery of this
Agreement nor the consummation of the transactions contemplated hereby will (a)
require Parent to file or register with, or obtain any material permit,
authorization, consent or approval of, any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity, or (b) violate, or cause a breach of or default under, any
contract, agreement or understanding, any statute or law, or any judgment,
decree, order, regulation or rule of any governmental agency, authority,
administrative or regulatory body, court or other tribunal, foreign or domestic,
or any other entity or any arbitration award binding upon Parent or Sub, except
for such violations, breaches or defaults which are not reasonably likely to
have a material adverse effect on each of Parent's or Sub's ability to satisfy
its obligations under this Agreement.

      4. Survival of Representations and Warranties. The respective
representations and warranties of Shareholder and Parent contained herein shall
not be deemed waived or otherwise affected by any investigation made by the
other party hereto, and each representation and warranty contained herein shall
survive the closing of the transactions contemplated hereby until the expiration
of the applicable statute of limitations, including extensions thereof.

      5. No Control. Nothing contained in this Agreement shall give Parent or
Sub the right to control or direct the Company or the Company's operations.

      6. Specific Performance. Shareholder acknowledges that Sub and Parent will
be irreparably harmed and that there will be no adequate remedy at law for a
violation of any of the covenants or agreements of Shareholder which are
contained in this Agreement. It is accordingly agreed that, in addition to any
other remedies which may be available to Sub and Parent upon the breach by
Shareholder of such covenants and agreements, Sub and Parent shall have the
right to obtain injunctive relief to restrain any breach or threatened breach of
such covenants or agreements or otherwise to obtain specific performance of any
of such covenants or agreements.

      7. Miscellaneous.

            7.1 Term.

                  (a)   This Agreement shall terminate upon the earlier of (i)
                        the consummation of the Merger or the termination of the
                        Merger Agreement pursuant to Section 8.01 thereof (the
                        "Termination Date"). At the Termination Date, this


                                      -6-

                        Agreement shall thereupon become void and be of no
                        further force and effect, provided that nothing herein
                        shall relieve any party from liability hereof for
                        breaches of this Agreement prior to the Termination
                        Date.

                  (b)   Section 7.1(a) notwithstanding, Shareholder may
                        immediately terminate this Agreement in the event that
                        (i) the Merger Agreement is amended to reduce the
                        Purchase Price below $4.00 or (ii) the Offer is not
                        consummated by April 30, 2003.

                  (c)   Upon termination of this Agreement for any reason other
                        than the consummation of the Merger, at Shareholder's
                        request and without further consideration, Parent and
                        Sub shall execute and deliver to Shareholder such
                        documents, and promptly take such other action as
                        Shareholder may reasonably request, in order to unwind
                        this Agreement, including but not limited to removal of
                        any legend made under Section 1.7 hereof.

            7.2 Expenses. Each of the parties hereto shall pay its own expenses
incurred in connection with this Agreement. Each of the parties hereto warrants
and covenants to the others that it will bear all claims for brokerage fees
attributable to action taken by it.

            7.3 Binding Effect. This Agreement shall be binding upon and inure
to the benefit of and be enforceable by the parties hereto and their respective
representatives and permitted successors and assigns.

            7.4 Entire Agreement. This Agreement contains the entire
understanding of the parties and supersedes all prior agreements and
understandings between the parties with respect to its subject matter. This
Agreement may be amended only by a written instrument duly executed by the
parties hereto.

            7.5 Headings. The headings contained in this Agreement are for
reference purposes only and shall not affect in any way the meaning or
interpretation of this Agreement. Time is of the essence with respect to all
provisions of this Agreement.

            7.6 Assignment. No party may assign either this Agreement or any of
its rights, interests, or obligations hereunder without the prior written
approval of the other parties; provided, however, that each of Parent and Sub
may freely assign its rights to another direct or indirect wholly owned
subsidiary of Parent or Sub without such prior written approval but no such
assignment shall relieve Parent or Sub of any of its obligations hereunder. Any
purported assignment without such consent shall be void.

            7.7 Counterparts. This Agreement may be executed in one or more
counterparts, each of which shall be an original, but each of which together
shall constitute one and the same Agreement.

            7.8 Notices. All notices, requests, claims, demands and other
communications



                                      -7-

hereunder shall be in writing and shall be given (and shall be deemed to have
been duly given if so given) by delivery, telegram or telecopy, or by mail
(registered or certified mail, postage prepaid, return receipt requested) or by
any national courier service, provided that any notice delivered as herein
provided shall also be delivered by telecopy at the time of such delivery. All
communications hereunder shall be delivered to the respective parties at the
following addresses (or at such other address for a party as shall be specified
by like notice, provided that notices of a change of address shall be effective
only upon receipt thereof):

         (a)   If to Parent        Forrester Research, Inc.
               or Sub:             400 Technology Square
                                   Cambridge, MA 02139
                                   Attention:  Tim Moynihan, Esq.
                                   Telecopy:  617-613-7090

               with a copy to:     Ropes & Gray
                                   1 International Place
                                   Boston, MA 02110
                                   Attention:  Keith F. Higgins, Esq.
                                               Ann L. Milner, Esq.
                                   Telecopy: 617-951-7050

         (b)   If to
               Shareholder:        W.R. Hambrecht + Co., LLC
                                   539 Bryant Street
                                   San Francisco, CA 94107
                                   Attention:  William Hambrecht
                                   Telecopy:  415-551-8625

               with a copy to:     _________________________
                                   _________________________
                                   _________________________

                                   Attention: _____________________
                                   Telecopy: ______________________

            7.9 Governing Law. This Agreement shall be governed by and construed
and enforced in accordance with the laws of The Commonwealth of Massachusetts,
without regard to its principles of conflicts of laws.

            7.10 Enforceability. The invalidity or unenforceability of any
provision or provisions of this Agreement shall not affect the validity or
enforceability of any other provision of this Agreement, which shall remain in
full force and effect.

            7.11 Further Assurances. From time to time at or after the date Sub
purchases shares of Company Common Stock pursuant to the Offer, at Parent's
request and without further consideration, Shareholder shall execute and deliver
to Parent such documents and take such action as Parent may reasonably request
in order to consummate more effectively the


                                      -8-

transactions contemplated hereby and to vest in Parent good, valid and
marketable title to the Securities, including, but not limited to, using its
best efforts to cause the appropriate transfer agent or registrar to transfer of
record the Securities.

            7.12 Remedies Not Exclusive. All rights, powers and remedies
provided under this Agreement or otherwise available in respect hereof at law or
in equity will be cumulative and not alternative, and the exercise of any
thereof by either party will not preclude the simultaneous or later exercise of
any other such right, power or remedy by such party.

            7.13 Waiver of Jury Trial. EACH PARTY HERETO IRREVOCABLY WAIVES ANY
AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED
TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK.]


                                      -9-

      IN WITNESS WHEREOF, Parent, Sub and Shareholder have caused this Agreement
to be duly executed as of the day and year first above written.

                                           FORRESTER RESEARCH, INC.

                                           By:  /s/ George F. Colony
                                                -------------------------
                                           Name: George F. Colony
                                                 ------------------------
                                           Title: Chairman and CEO
                                                  -----------------------


                                           WHITCOMB ACQUISITION CORP.

                                           By:  /s/ Tim Moynihan
                                                -------------------------
                                           Name: Tim Moynihan
                                                 ------------------------
                                           Title: President
                                                  -----------------------


                                           W.R. HAMBRECHT + CO., LLC

                                           By:  /s/ Jonathan T. Fayman
                                                -------------------------
                                           Name: Jonathan T. Fayman
                                                 ------------------------
                                           Title: Co-Controller
                                                  -----------------------




                                                                  Exhibit (d)(6)

                        PARK AVENUE EQUITY PARTNERS, L.P.
                           399 PARK AVENUE, SUITE 3204
                               NEW YORK, NY 10022

                                                          AS OF JANUARY 20, 2003

Forrester Research, Inc.
400 Technology Square
Cambridge, Massachusetts  02139


            Park Avenue Equity Partners, L.P. is the collateral agent (in such
capacity, the "Collateral Agent") under the Pledge Agreement dated as of
November 15, 2002, as amended (as so amended, the "Pledge Agreement") between
W.R. Hambrecht + Co., Inc., a Delaware corporation (the "Pledgor"), and the
Collateral Agent. Pursuant to the Pledge Agreement, the Pledgor has pledged to
the Collateral Agent a security interest in, among other things, 800,000 shares
of Common Stock of Giga Information Group, Inc. (the "Shares"), and all proceeds
thereof, all as provided in the Pledge Agreement.

            The Collateral Agent understands that the Pledgor is entering into a
Tender Agreement (the "Tender Agreement") with you and Whitcomb Acquisition
Corp. ("Sub") in substantially the form annexed hereto as Annex I. Terms defined
in the Tender Agreement and not otherwise defined herein are used herein with
the meanings so defined.

            The Pledgor hereby requests that the Collateral Agent, and the
Collateral Agent hereby agrees to, tender the Securities to Sub in the Offer
pursuant to the Tender Agreement at the time specified therein and deliver the
stock certificates evidencing the Securities to the depository in the Offer and
not withdraw any Securities unless the Offer is terminated or the Tender
Agreement is terminated pursuant to Section 7.1 thereof. The Collateral Agent's
security interest in the Securities and the proceeds thereof shall continue in
full force and effect in accordance with the terms of the Pledge Agreement (and
Sub acknowledges that it will hold or cause its agent to hold the Securities for
the benefit of the Collateral Agent) until immediately prior to such time as the
payment for the Securities shall be made to the Collateral Agent pursuant to the
Offer as provided below, in which event such security interest in the Securities
shall be terminated automatically and without further action on the part of the
Collateral Agent or any other party. The Pledgor hereby agrees that it will
instruct the depository in the Offer, and hereby requests that Sub, and Sub
hereby agrees to, instruct the depository in the Offer (a) to deliver all
proceeds paid or payable in exchange or in consideration for the Shares



(and such other Securities) to the Collateral Agent in accordance with the
written instructions of the Collateral Agent furnished to the Pledgor and Sub
prior to the tender of the Shares in the Offer and (b) if the Merger does not
occur and the Tender Agreement is terminated, to deliver the stock certificates
representing the Shares (and such other Securities) to the Collateral Agent in
accordance with such written instructions. The Pledgor agrees not to amend or
modify the Tender Agreement (or waive any provisions thereof) in any material
respect without the prior consent of the Collateral Agent.

            In the event that an Acceleration Event (as defined in the Pledge
Agreement) occurs prior to the consummation of the Merger, the Collateral Agent
agrees, that prior to and as a condition to foreclosing on the Shares (and all
other Securities) to (a) execute and deliver an tender agreement substantially
in the form of the Tender Agreement (with such appropriate changes thereto to
evidence the nature of the Collateral Agent's interest in the Shares), (b) agree
in writing with you and Sub to hold the Shares and all other Securities or
interest in the Shares and such other Securities subject to all of the terms and
provisions of such agreement, and (c) such agreement shall be the legal, valid
and binding agreement of such person, enforceable against such person in
accordance with its terms, subject to the qualification, however, that
enforcement of the rights and remedies created by such agreement is subject to
bankruptcy, insolvency, fraudulent transfer, reorganization, moratorium and
similar laws of general application related to or affecting creditors' rights
and to general equity principles.

            The Collateral Agent hereby agrees that the Pledgor may deliver the
joint instructions described in Section 1.7(a) of the Tender Agreement and shall
cause the legend set forth in Section 1.7(b) of the Tender Agreement to be
placed on the Securities and that such legend shall be removed only in
accordance with the provisions of Section 1.7(b).


                                      -2-


            If the foregoing correctly sets forth our understanding and
agreement, kindly sign the enclosed copy of this letter in the space provided,
whereupon this letter shall become a binding agreement among us.

                                      Very truly yours,

                                      PARK AVENUE  EQUITY PARTNERS, L.P.,
                                           as Collateral Agent
                                      By:  Park Avenue Equity GP, LLC,
                                           its General Partner

                                      By:  PAE GP, LLC, its Managing Member



                                      By:   /s/ Anthony R. Bienstock
                                             ______________________________
                                      Name:  Anthony R. Bienstock
                                      Title: Managing Member

Acknowledged and Agreed:

FORRESTER RESEARCH, INC.


By: /s/ George F. Colony
    _________________________
Name: George F. Colony
Title: Chairman and CEO


WHITCOMB ACQUISITION CORP.


By: /s/ Timothy J. Moynihan
    _________________________
Name: Timothy J. Moynihan
Title: President


W.R. HAMBRECHT + CO., INC.


By: /s/ Jonathan T. Fayman
    _________________________
Name: Jonathan T. Fayman
Title: Co-Controller


                                      -3-