News Releases

Creates a robust platform guiding companies to drive growth in the age of the customer Expansion opportunities across industries and regions Immediately accretive to pro forma EBITDA and EPS CAMBRIDGE, Mass. and WILTON, Conn. , Nov. 27, 2018 /PRNewswire/ --  Forrester (Nasdaq: FORR) entered into a...

At CX Europe, more than 400 industry leaders find out what it takes to win customers' hearts and minds LONDON , Nov. 20, 2018 /PRNewswire/ -- There is a direct connection between a company's employee experience and its ability to win and retain customers....

2019 will be the year that transformation goes pragmatic CAMBRIDGE, Mass. , Nov. 12, 2018 /PRNewswire/ -- Forrester's 2019 predictions identify the major dynamics that will affect companies in the coming year – a year where firms will shift from strategic ambitions to pragmatic, surgical efforts....

CAMBRIDGE, Mass. , Oct. 24, 2018 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) today announced its 2018 third-quarter financial results. Third-Quarter Financial Performance Total revenues were $84.9 million for the third quarter of 2018, compared with $80.4 million for the third quarter...

CAMBRIDGE, Mass. , Oct. 12, 2018 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter conference call at 4:30 p.m. Eastern time on Wednesday, October 24, 2018 . The call will be available at forrester.com . Investors who want to hear the call should log on...

Forrester's Customer Experience Index results to be released next month LONDON , Sept. 27, 2018 /PRNewswire/ -- Forrester's Customer Experience Index (CX Index™) rankings – which are due to be released next month in Europe – are awaited with anticipation....

Forrester's 2018 US Customer Experience Index found that leading banks held their top rankings, but on average, CX quality in the banking industry is stagnant CAMBRIDGE, Mass. , Sept. 11, 2018 /PRNewswire/ --   Forrester ranked 28 multichannel and direct banks in its  2018 US Customer Experience...

LONDON , Sept. 4, 2018 /PRNewswire/ -- Audi Germany's site earns the top spot in Forrester's review of European auto brands websites for   best functionality and usability. Nevertheless, none of the auto brands Forrester reviewed achieved "Leader" status because they failed "to meet today's digital...

CX Certification builds the skills required to deliver CX programs that drive growth CAMBRIDGE, Mass. , Aug. 29, 2018 /PRNewswire/ -- Forrester today announced the launch of its CX Certification product, a first-of-its-kind training program that builds the skills companies need to create better...

CAMBRIDGE, Mass. , July 27, 2018 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) today announced its 2018 second-quarter financial results. Second-Quarter Financial Performance Total revenues were $96.4 million for the second quarter of 2018, compared with $89.7 million for the second...