News Releases

CAMBRIDGE, Mass. , Dec. 6, 2017 /PRNewswire/ -- For the second year in a row, Forrester Research, Inc. (Nasdaq: FORR) has been honored with a Glassdoor Employees' Choice Award , recognizing the Best Places to Work in 2018. The Employees' Choice Awards program relies solely on the input of...

Forrester's new event helps enterprises shift from drowning in data to flourishing in actionable insights CAMBRIDGE, Mass. , Nov. 28, 2017 /PRNewswire/ --  Forrester (NASDAQ: FORR) today announced Data Insights Forum 2018, a new event highlighting the business transformation and growth...

CAMBRIDGE, Mass. , Nov. 15, 2017 /PRNewswire/ -- While customer experience (CX) quality did not improve in the retail industry this year, Forrester's US 2017 Customer Experience Index (CX Index™) reveals that competition was tight for digital-only retailers....

Predictions reveal that 2018 will be a year of reckoning for many companies CAMBRIDGE, Mass. , Nov. 6, 2017 /PRNewswire/ -- Forrester identified the major dynamics that will shape 2018 – dynamics that favor those taking aggressive action and create existential risks for those still holding on to...

CAMBRIDGE, Mass. , Oct. 25, 2017 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2017 third-quarter financial results. Third-Quarter Financial Performance Total revenues were $80.4 million for the third quarter of 2017, compared with $77.4 million for the third quarter...

CAMBRIDGE, Mass. , Oct. 25, 2017 /PRNewswire/ -- Traditional retailers in the US did not improve CX quality since 2016, according to Forrester's US 2017 Customer Experience Index (CX Index™) . In new CX Index data revealed today, Forrester found that the average CX Index score decreased by a single...

CAMBRIDGE, Mass. , Oct. 18, 2017 /PRNewswire/ -- CX quality of US investment firms has stalled since last year, according to Forrester's US 2017 Customer Experience Index (CX Index™) . The data released today revealed that a few individual brands showed respectable gains while a similar number...

CAMBRIDGE, Mass. , Oct. 17, 2017 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter conference call at 4:30 p.m. Eastern time on Wednesday, October 25, 2017 . The call will be available at forrester.com . Investors who want to hear the call should log on at...

CAMBRIDGE, Mass. , Oct. 12, 2017 /PRNewswire/ -- Overall customer experience (CX) quality of home and auto insurance brands dropped slightly since last year, according to Forrester's US 2017 Customer Experience Index (CX Index™) . The decrease in scores is a result of bad rate increases due to...

CAMBRIDGE, Mass. , Oct. 6, 2017 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) announced today that Forrester.com experienced a cybersecurity incident this week. To date, Forrester's investigation has determined that the attack was limited to content made available to Forrester clients...