News Releases

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Dec. 7, 2016-- Forrester has been named one of the 50 Best Places to Work in the US in 2017 as recognized by the Glassdoor Employees’ Choice Awards. Forrester was ranked 18th on the Glassdoor list. The award, now in its ninth year, relies solely on the feedback...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Oct. 27, 2016-- Three years into the age of the customer – a fundamental shift in the market where technology-empowered customers force companies to rethink their operations – the market is moving fast. CEOs are considering structural and leadership changes to...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Oct. 26, 2016-- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2016 third-quarter financial results. The company also announced that its board of directors authorized a $25 million increase in the company’s stock repurchase program, bringing the...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Oct. 14, 2016-- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter conference call at 4:30 p.m. Eastern time on Wednesday, October 26, 2016 . The call will be available at forrester.com . Investors who want to hear the call should log on at...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Sep. 29, 2016-- Despite Canadian companies’ drive to improve customer experience (CX), their efforts are not fully paying off, according to Forrester’s Canada 2016 Customer Experience Index (CX Index™) . Of the 15 industries ranked, more brands’ scores fell than...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Aug. 30, 2016-- Despite a year of intense focus on customer experience (CX), federal CX remains far worse than the private sector. According to Forrester’s US Customer Experience Index (CX Index™), 2016 , 73% of federal agencies fell into the lowest two...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jul. 27, 2016-- Forrester Research, Inc. (Nasdaq: FORR) today announced its 2016 second-quarter financial results. Second-Quarter Financial Performance Total revenues were $87.8 million for the second quarter of 2016, compared with $82.8 million for the second...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jul. 18, 2016-- Consumers expect better, faster, and more connected experiences, emphasizing the importance of customer experience (CX) for businesses today. Forrester (Nasdaq: FORR) data shows that 71% of businesses are prioritizing CX improvements, and those...

CAMBRIDGE, Mass. --(BUSINESS WIRE)--Jul. 14, 2016-- Forrester Research, Inc. (Nasdaq: FORR) will broadcast its second-quarter conference call at 4:30 p.m. Eastern time on Wednesday, July 27, 2016 . The call will be available at forrester.com . Investors who want to hear the call should log on at...

Key findings from Forrester’s and Heidrick & Struggles’ Global Survey of Evolving CMOs 51% of leaders interviewed feel that organization structure hinders results 45% believe that building C-suite relationships is imperative in allowing their voice to be heard 37% of CMOs view their relationship...