News Releases

CAMBRIDGE, Mass. , Oct. 4, 2017 /PRNewswire/ -- According to Forrester's US 2017 Customer Experience Index (CX Index™) , customer experience (CX) quality for the banking industry was stagnant. The lack of improvement was due to an even mix of modest gains and falling scores of the 28 direct and...

CAMBRIDGE, Mass. , Sept. 28, 2017 /PRNewswire/ -- While overall customer experience (CX) quality of brands in Forrester's US 2017 Customer Experience Index (CX Index™) worsened from 2016 to 2017, progress specific to the health insurance industry was stagnant this year....

App empowers consumers to share how brands can improve experiences; enables brands with real-time actionable insights CAMBRIDGE, Mass. , Sept. 28, 2017 /PRNewswire/ -- Research and advisory firm Forrester today announced the launch of Tap , an app that provides a quick and simple way for consumers...

CAMBRIDGE, Mass. , Sept. 13, 2017 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) announced today that it will be presenting at the Sidoti & Company Fall 2017 Conference on September 28 at the New York Marriott Marquis in Times Square , New York City ....

As 60% of global senior technology and business leaders expect to increase their budget designated for technology products or services by April 2018, Forrester will deliver actionable insights on which emerging technologies business and technology leaders should leverage to drive customer-obsessed...

CAMBRIDGE, Mass. , Aug. 1, 2017 /PRNewswire/ -- The combination of growing consumer expectations, rising churn rates, and more options with lower barriers to switch is placing a company's customer experience (CX) center stage. CX leaders grow revenue faster than CX laggards, drive higher brand...

CAMBRIDGE, Mass. , July 26, 2017 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) today announced its 2017 second-quarter financial results. Second-Quarter Financial Performance Total revenues were $89.7 million for the second quarter of 2017, compared with $87.8 million for the second...

CAMBRIDGE, Mass. , July 18, 2017 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) will broadcast its second-quarter earnings conference call at 4:30 p.m. Eastern time on Wednesday, July 26, 2017 . The call will be available at forrester.com . Investors who want to hear the call should log...

Forrester Consulting and Chip and Dan Heath are combining forces to help organizations grow loyalty and revenue by creating peak moments to improve customer experiences. CAMBRIDGE, Mass. and SANTA CLARA, Calif. , July 17, 2017 /PRNewswire/ -- Research and advisory firm Forrester and The Heath...

CAMBRIDGE, Mass. , July 11, 2017 /PRNewswire/ --  Forrester Research, Inc. (Nasdaq: FORR) today announced the appointment of Kelley Hippler as chief sales officer, effective immediately, replacing Mike Morhardt . Ms. Hippler has been with the company since 1999, most recently serving as senior vice...