Forrester Expands Its Suite Of Learning Offerings
Increasingly, companies are embarking on new initiatives to help deliver companywide change. In areas like CX and cybersecurity, there is a gap in training offerings, and employees lack actionable skills to execute these initiatives. Currently, there are limited learning offerings dedicated to
Learning new skills is a strategic lever that helps motivate employees to change behavior. A recent Dow Jones Intelligence study found that 54 percent of companies with a fully developed learning culture saw major improvements in customer experience, versus just 23 percent of companies with less fully developed learning cultures. There were similar improvement gaps for revenue growth, agility, and operational efficiency. Simply put, learning cultures increase the success rates for business transformations.
"Building a culture of learning requires an organization to embrace a set of shared values and beliefs that off-the-shelf training programs cannot fulfill,"
Introduced in 2018, CX Certification marked
- CX Certification: The three-part CX Certification training begins with an eight-week online course in CX Foundations, which features six lessons focusing on topics such as journey mapping, CX measurement, and ROI modeling.
CX Essentials: Forrester's CX Essentials enterprise training program helps instill a common understanding of what CX means to an organization, inspiring employees to execute and contribute to CX initiatives to drive growth. Training is delivered in one or two courses, customized to the enterprise's needs.
- Zero Trust Certification (coming soon): Zero Trust Certification provides security and technology leaders and their teams with a common understanding of
Zero Trustand the tools and knowledge to make a business case to adopt it.
Forrester'sLearning eBook to understand how to transform into a learning enterprise.
- To learn more about
Forrester'sCX Certification and how to register your team for the next course, visit https://forr.com/cxcertification or contact us at (617) 613-5730.
Forrester'sCX Foundations syllabus for a deeper look into the six modules the course offers, and start your two-week free trial today.
- To learn more about
Forrester'sZero Trust Certification and how to register for the next course, visit https://forr.com/ztcertification.
Director, Public Relations