News Releases

Forrester's Canada 2022 Customer Experience Index: Nearly 25% Of Brands Struggled To Maintain CX Quality Over The Past Year

June 14, 2022
Top Canadian brands continue to deliver more emotionally positive experiences   CAMBRIDGE, Mass. , June 14, 2022 /PRNewswire/ --  Forrester's  (Nasdaq: FORR) Canada 2022 Customer Experience Index  (CX Index™) reveals that customer experience (CX) quality among Canadian brands has dropped following...
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Forrester Introduces New Forrester Decisions Service For Digital Business & Strategy Leaders

June 7, 2022
Service addresses digital leaders' most pressing priorities to deliver stronger CX and drive customer retention and loyalty NASHVILLE, Tenn. and CAMBRIDGE, Mass. , June 7, 2022 /PRNewswire/ --  Forrester  (Nasdaq: FORR) today announced Forrester Decisions for Digital Business & Strategy , a new...
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Forrester's US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality

June 6, 2022
Brands' lack of customer focus reverses CX momentum gained during the pandemic NASHVILLE, Tenn. and CAMBRIDGE, Mass. , June 6, 2022 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) US 2022 Customer Experience Index  (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the...
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Global Accessibility Awareness Day 2022: Forrester Partners With Work Without Limits To Increase Employment Opportunities For Job Candidates With Disabilities

May 19, 2022
CAMBRIDGE, Mass. , May 19, 2022 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announces that the company has joined the Work Without Limits Business Network  to foster greater employment opportunities for candidates with disabilities. As part of its diversity and inclusion (D&I) journey,...
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Forrester Research Reports 2022 First-Quarter Financial Results

May 5, 2022
Year-over-year total contract value increased by 15% to $351.4 million CAMBRIDGE, Mass. , May 5, 2022 /PRNewswire/ -- Forrester Research, Inc. (Nasdaq: FORR) today announced strong results for the first quarter ended March 31, 2022 , headlined by contract value growth of 15% with revenue growth of...
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New Research Unveiled At Forrester's B2B Summit North America Urges CMOs To Redefine Marketing's Mandate

May 2, 2022
B2B CMOs should drive alignment across the ecosystem to shape their company's future AUSTIN, Texas and CAMBRIDGE, Mass. , May 2, 2022  /PRNewswire/ -- According to new research unveiled at Forrester's (Nasdaq: FORR) B2B Summit North America , B2B CMOs are increasingly playing a critical role in...
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Forrester Announces Full Conference Agenda For CX North America

April 27, 2022
The event will share actionable insights to help customer experience, B2C marketing, and digital leaders deliver experiences that increase customer retention and revenue growth CAMBRIDGE, Mass. , April 27, 2022  /PRNewswire/ --  Forrester (Nasdaq: FORR) today announced the full conference agenda...
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Forrester Introduces Global Technology Strategy Impact And Enterprise Architecture Awards To Honor Organizations That Drive Business Growth Through Customer Obsession

April 27, 2022
CAMBRIDGE, Mass. , April 27, 2022 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announces its global technology awards for two categories: Technology Strategy Impact and Enterprise Architecture. These awards will recognize organizations that have technology strategies that are outcome-driven, put...
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Forrester Research To Broadcast Its 2022 First-Quarter Earnings Conference Call

April 22, 2022
CAMBRIDGE, Mass. , April 22, 2022   /PRNewswire/ -- Forrester Research , Inc. (Nasdaq: FORR) will broadcast its first-quarter earnings conference call at 4:30 p.m. Eastern time on Thursday, May 5, 2022. The call will be available at . Investors who want to hear the call should log on...
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Forrester Honors Three Organizations For Accelerating Revenue Growth Through Marketing, Sales, And Product Alignment

April 20, 2022
At Forrester's   B2B Summit North America , the Return on Integration Honorees will present their success stories and share how they used Forrester's research and models to drive cross-functional alignment CAMBRIDGE, Mass. , April 20, 2022 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced...
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